SaaStr

NOVEMBER 26, 2019

Duo Security is an Ann Arbor, Michigan based cyber-security startup. Duo Security was acquired by Cisco for $2.35B in August of 2018. Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Now, we did really cool stuff at this startup. Secret one.

Scale 217

Scale Sales Hiring Underperforming Technical Team Sales 217

Baremetrics

MAY 7, 2019

There are more funding and financing options for startups today than there ever have been before. There’s also been an explosion in debate and transparency about navigating startup funding and financing. Let’s explore the funding and financing options for your startup. Funding Your Startup. Buffer spent $3.3

Finance 111

Finance Startup SaaS Payments Payment Methods 111

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play. Can you start and stop a PLG motion?

Scale 220

Scale Sales Hiring Scaling Revenue 220

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

SaaStr

SEPTEMBER 12, 2019

Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. I’m sure all of you that are startup founders love your companies and your products, but I have so much love for all of them. I have a team of people who work on numbers. So, was about number 20 at Twilio.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Chart Mogul

OCTOBER 3, 2019

After your product/market fit, your business model is the most important consideration if you’re to save your business from the startup graveyard. This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). How to calculate CAC.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. Rohini: Exactly.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

OpenView Labs

AUGUST 2, 2019

The farther you get into your startup journey, the bigger the challenges are likely to become. If you feel that your startup’s getting caught in the doldrums, it’s important for you to show focus and determination. Giving in to stress and frustration only leads to bad decisions that could eventually sink you.

Startup 40

Startup Part-Time VPE Payment Solutions Underperforming Technical Team 40

User Pilot

FEBRUARY 26, 2023

Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand. Add a picture of your team member to humanize it! If customers don’t believe your product was worth the money, they are unlikely to renew their subscriptions once the current one expires.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Payments also allow the company to enforce policies that build trust in the marketplace. Refund Policy.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Incredo

NOVEMBER 21, 2019

But most SaaS startups don’t realize that. And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort. What are and what are not SaaS affiliate programs?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

SaaStr

JULY 25, 2021

Jyoti Bansal : So first thing Dev is, I know you started as an operator running a startup company, you took it public and then you became a VC and then you became an operator again. You can have the great product and a great team, but the market of small or very niche. Dev Ittycheria : Thank you. Now, running MongoDB as CEO.

Sales Recruiting 243

Sales Recruiting Sales Hiring Scale VP of Engineering 243

Baremetrics

OCTOBER 18, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. These industrious developers have even developed apps to calculate, track, and project all manner of metrics for Shopify shopkeepers, in addition to apps targeted at every other need imaginable.

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Neil Patel

NOVEMBER 28, 2020

And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. Such agencies work with a team of experts and the other characteristics I’ll discuss below.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Loving our podcast content? Does one have to move to enterprise? Does it have to be in person?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. What Is Negative Churn?

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. But before universities would do business with them, they needed assurance on their security posture.

Scale 211

Scale Software Review compliance Technical Review 211

SaaSOptics

JULY 7, 2021

For many early-stage B2B SaaS companies, this occurs in both their software development efforts and their FinOps. An example of creating technical debt: A software developer needs to write a bit of code to do something. But our developer has a deadline tomorrow. As bad as that is, there is something worse… The Worst Part.

Technical Review 69

Technical Review Software Review Development Team Review Underperforming Technical Team 69

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product. The latter is a standalone feature that requires a separate subscription.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. It was maybe like a 4 or 5 person team.

Payment Solutions 106

Payment Solutions Payment Methods Payment Services Payments 106

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Track and reduce access to data that is not needed. Choose vendors/partners that you trust.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. SaaS is the subscription business. Building a great sales team: How Intercom fosters and maintains its sales culture.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Spendesk thinks about building its company in three stages: startup, growth, and scale. Instead, focus on fostering a culture of communication and feedback loops between the team. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Loving our podcast content? But basically about 15 years ago, I was out of school.

SMB 179

SMB Scale Startup Marketplace as a Service 179

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Change sales’ mental math.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

User Pilot

MARCH 15, 2022

GTM strategies are important because they help you build and launch better products at the right time, reducing the chances of your startup failing. Focusing on the proper metrics at this stage is crucial to how successful or bad your GTM plan will be. GTM strategy. Why do you need a GTM strategy? Slack and Dropbox.

Strategy 98

Strategy Marketing SaaS Customer Lifetime Value 98

Baremetrics

OCTOBER 10, 2021

Indeed, inbound marketing is designed around developing relationships, building awareness, and generating leads. You do not want to trick your clients into signing up, as that will just result in refunds, churn , and bad publicity. This has a few specific advantages. Note, however, that this is not about deception!

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. Kaitlyn : As you mentioned, this is your second startup journey.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Baremetrics

OCTOBER 9, 2021

In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead? Developing your product so it best suits the needs of your ICPs is of course the best way to retain their business. If so, how much, and would it be worth it?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

ProfitWell

FEBRUARY 28, 2020

Today, eBay may be looking to subscription to amp up its ecommerce reach. Listen wherever you get podcasts: Your top subscription news. And a subscription offering may just be the way to do so. For years, our friend Tien Tzuo over at Zuora has claimed that virtually every company will go subscription.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Our team is in Room 111.

Scale 152

Scale Payment Services Payment Methods Scaling 152