User Pilot

JULY 23, 2025

The brief explanation tells the most important aspects of the feature without disrupting the core user experience. New product announcement examples via mobile app For users constantly on the run, mobile user experience is equally important. The SaaS market is already flooding users with updates.

Mobile 98

Mobile AI Search SaaS Education 98

Stax

MARCH 16, 2025

That said, industry experts agree that your SaaS companys goal churn should be below 2%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

BetterCloud

DECEMBER 2, 2024

When it comes to your SaaS tech stack, there’s a lot to keep track of. From keeping all of your contracts organized to ensuring all of your data is secure, it’s nearly impossible to do it all in a spreadsheet. If you’ve found your company experiencing the same SaaS spend challenges regularly, let BetterCloud solve them for you.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

User Pilot

OCTOBER 19, 2024

Pricing : Userpilot offers flexible plans tailored to startups and mid-sized SaaS businesses, with pricing starting at $249 per month for the basic plan. 5 Survicate for small and mid-sized SaaS companies Survicate NPS surveys. Segment your audience by criteria like customer lifecycle stage, product usage, or subscription plans.

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

JANUARY 2, 2025

In this article, Ill share examples of 9 excellent surveys from successful SaaS companies, highlight the qualities of successful surveys, and how to design a good survey. I also answer some FAQs about SaaS surveys. Asana’s churn survey Asana uses a churn survey to understand why users cancel their subscriptions.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Stax

JANUARY 28, 2025

Your provider will offer a set of APIs (Application Programming Interfaces) your developers can use to integrate the Click to Pay systems with your website CMS, eCommerce platform, or SaaS platform. Click to Pay is an online payment method that allows customers to purchase items online with one click using stored payment details.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

How To Buy Saas

MAY 29, 2025

This article goes beyond the buzz to show how AI is already driving results in SaaS, finance, retail, and operations, with lessons and case examples that any executive can learn from. Typical business applications include: Back-Office Automation: AP/AR processing, invoicing, and HR onboarding can be fully automated.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Payrix

FEBRUARY 4, 2025

Capturing revenue through software-led payments A master merchant can earn revenue by facilitating payments, usually through transaction fees or revenue sharing with sub-merchants. The master merchant model is common in industries that involve marketplaces or platforms with multiple sellers or service providers.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

Stax

MAY 23, 2025

Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Understanding ISV Integrated Payments Integrated payments let users pay for goods or services directly within your softwareno third-party redirects or handoffs.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

How To Buy Saas

MAY 27, 2025

Artificial intelligence is everywhere from smart content generators to coding assistants and its changing how SaaS products are built and marketed. For SaaS founders, product managers, developers, and tech enthusiasts, knowing the difference matters. Suddenly, every SaaS platform wanted to add GPT-powered features.

Artificial Intelligence 59

Artificial Intelligence AI Search AI ChatGPT 59

How To Buy Saas

MAY 26, 2025

Are you a solopreneur or small business owner juggling invoices, expenses, and all the hats of running a business? Finding simple, affordable invoice software that doesnt require an accounting degree can be a game-changer. Bottom line: Great for basic invoicing needs, but larger or growing businesses may find it lacking.

Software Review 40

Software Review Systems Review Technical Review Payment Solutions 40

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. With an ethos of simplicity and a focus on delightful user experience, HubSpot has grown rapidly. Market share leader (21.7% Founded 2006; Inventor of inbound marketing methodology.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Full Session

DECEMBER 30, 2024

We’ve compiled a list of this year’s top 10 VWO competitors that can help you improve your site’s user experience and conversion rates. Visualize, Analyze, and Optimize with FullSession See how to transform user data into actionable insights for peak website performance. You’re in luck!

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

How To Buy Saas

MAY 21, 2025

From cloud-based SaaS solutions to on-premise enterprise software , businesses worldwide are leveraging ATS technology to build efficient, fair, and scalable hiring pipelines. On-Premise ATS Solutions When choosing an applicant tracking system, one major consideration is whether to go for a cloud-based (SaaS) ATS or an on-premise solution.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

User Pilot

MAY 27, 2025

For example: In a B2B SaaS mobile app, you might analyze the funnel from: Sign Up for Trial Complete Onboarding Task 1 Invite Team Member Upgrade to Paid Plan. That means the way you track and analyze data should change depending on what your app does and who it’s for, aka the app’s use case and user persona.

Mobile 96

Mobile Retention Payment Features Onboarding 96

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. What is SaaS budgeting? These are the things youll discover when you take an inventory of your SaaS spend.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

User Pilot

JULY 12, 2025

Challenge: How to dig out product insights and boost customer engagement in a complex app Amplemarket’s product team faces a challenge known to many feature-rich SaaS companies: making a complex platform for a demanding audience easy to use. Let’s see how they achieved it! RevOps wanted to ensure everyone is aware of upcoming renewals.

Engineering 66

Engineering Software Review Engagement Technical Review 66

User Pilot

JUNE 30, 2025

We have to oversee how we’re engaging customers , how we’re structuring emails in our onboarding sequence, and what user experience we’re providing once they’re on the app. Based on my experience, here are a few onboarding email templates that I believe can serve as inspiration! #1

Onboarding 52

Onboarding Engagement Education Customer Success 52

User Pilot

FEBRUARY 12, 2025

For example, if users log in frequently but arent using key features, is the product actually sticky? Thats why measuring stickiness requires combining metrics with behavioral insights like session replays and user feedback. SaaS product stickiness is not the same as engagement, customer loyalty, or satisfaction.

Customer Lifetime Value 52

Customer Lifetime Value Engagement Retention Social Media 52

User Pilot

MAY 31, 2025

Based on its features and reviews from current users, Intercom Mobile is ideal for three primary customer groups: SMBs and mid-market SaaS companies: If you ship a native mobile app, you can install the SDK and launch in-app messaging instantly. The product really has a good user experience for the end-user.

Mobile 71

Mobile Software Review Pricing Underperforming Technical Team 71

User Pilot

JANUARY 29, 2025

But is Hotjar session replay the best tool for your SaaS business too? It includes 500 user sessions, frustration and engagement signals , and custom integrations. Subscription packages via Hotjar. After combing through dozens of user reviews on G2, here are the most common issues I noticed Hotjar users bring up.

Technical Review 52

Technical Review Payments Payment Services Payment Solutions 52

User Pilot

MARCH 24, 2025

In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. She has successfully launched and optimized engaging products by leveraging market trends, user feedback, and cross-functional collaboration.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Stax

FEBRUARY 19, 2025

Companies can capitalize on: Subscription-based integrations , where users pay extra for advanced functionalities. Business users and providers are able to view data analytics from a single dashboard and manage their customer’s information. If your customers pay online, you can build hosted payment pages.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

Stax

FEBRUARY 19, 2025

As a SaaS business owner, you are always looking for ways to improve your software and boost your bottom line. When adding payment features for software users, the importance of including customer support for payment processing is no different. The Pros of Outsourcing Payments Support 1.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

FastSpring

MARCH 6, 2025

To learn more about how they did it, listen for the full insights into: How oeksounds pricing and trial options make their products more accessible to more users. Why the user experience and user feedback is so important for improving and marketing plugins. Jesse Paliotto (03:24) wow. that’s amazing.

Payment Methods 146

Payment Methods Business Payment Solutions SaaS Payments 146

User Pilot

JUNE 25, 2025

As a growth manager, I’ve helped teams move past outdated tactics to create monetization models that foster win-win situations, maximizing revenue for the business while ensuring a seamless user experience. Once usage stabilizes, you can introduce premium tiers or subscriptions that add value without alienating users.

Payments 66

Payments Payment Solutions Payment Methods Strategy 66

User Pilot

MARCH 30, 2025

Related business outcomes: Increased subscription revenue, higher conversion rates , and referral growth. Following your brainstorming session, your ideal user engagement metrics may look like this: Number of meditation sessions completed per user per week. Number of daily, weekly, and monthly active users.

Mobile 66

Mobile Engagement Strategy Social Media 66

Stax

MARCH 11, 2025

You need the services of a reliable payment service provider to securely accept and process card payments and the right provider for you will be one that supports your preferred payment methods, sales model (one-time payments or subscriptions), and geographical reach (international sales).

Payment Methods 88

Payment Methods Payment Services Merchant Services SaaS Payments 88

SaaStr

JUNE 7, 2019

With thousands of new startups emerging everyday and the average turnover rate for business applications trending at 39% annually, the SaaS industry couldn’t be more competitive. Despite the hyper competition, many SaaS providers take their organization’s payment processing experience for granted. Securing payments.

SaaS Payments 234

SaaS Payments Payment Services Payment Methods Payment Solutions 234

USIO

MAY 16, 2024

This means users can make and receive payments without leaving the platform, providing a smoother and more efficient user experience. Why should my software company consider integrating payments? Increased Revenue: Offering seamless payment solutions can boost conversion rates and customer retention.

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

USIO

AUGUST 19, 2024

SaaS Payment Integration for Software Companies In the ever-evolving landscape of software companies, effective payment integration is crucial for success. Cutting-Edge Technology and Robust APIs Utilizing cutting-edge technology and robust APIs ensures that your software can handle a variety of payment methods effortlessly.

Payment Solutions 211

Payment Solutions Payments SaaS Payments Payment Services 211

Intercom, Inc.

JUNE 22, 2022

A flexible way to import and model your data in a way that makes sense for your business, giving you brand new flexibility and control over your data, resulting in better end-user experiences and more powerful capabilities for teammates using Intercom. Build powerful self-serve experiences in Resolution Bot and Custom Bot with ease.

SaaS Payments 218

SaaS Payments Payment Services Payment Features Payments 218

SaaStr

JANUARY 11, 2024

So somehow, “Product Led Growth” became a seemingly magic savior for many struggling SaaS companies. Our products in SaaS just don’t tend to automatically retain themselves. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience.

Retention 317

Retention B2C B2B Churn 317

USIO

JUNE 3, 2024

In the dynamic world of Software as a Service (SaaS), staying ahead of the curve means continuously evolving and integrating new functionalities that enhance user experience and streamline business operations. One such critical functionality is integrated payments.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

FastSpring

SEPTEMBER 16, 2021

What makes a company choose one SaaS payment processing provider over another? We know that conversion rates for SaaS and software companies will vary by 30% or more just based on the checkout experience. If you’re taking payments, your customer’s financial and personal data is one of your top concerns.

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic. In a subscription business model, customers pay a recurring fee in exchange for a product or service.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

Stax

MARCH 21, 2024

Research shows that the global software-as-a-service (SaaS) industry was valued at $248.76 As such, the advantages of SaaS offerings can’t be easily overlooked. SaaS business applications are web-based, which means that they are hosted on cloud infrastructure. TL;DR The benefits of SaaS offerings can’t be easily overlooked.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Methods 88