SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And the best CTO I know in the world is the CEO.

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Outsourcing Services Banking CTO Hire New CTO 186

OpenView Labs

OCTOBER 5, 2021

In conversation with Blake Bartlett , she walked us through how B2C and B2B growth strategies compare across each phase of the customer journey from acquisition to retention and expansion. B2B growth, on the other hand, tends to focus more on revenue—ARR, and so forth. Retention & Expansion. Defining Growth .

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B2C B2B New CTO Acquisition 65

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. Katie Costello, Meghan Rimol: “Gartner Forecasts Worldwide Public Cloud Revenue to Grow 17% in 2020”. Frontegg is backed by Pitango, i3 Equity, and Global Founders Capital.

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DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

OPEXEngine

FEBRUARY 13, 2020

The siloed management structure paralleled the key components of Operating Expense, making it easy to report backward-looking Income Statement expenses and recognized revenues, but not cross-functional customer and product lifecycle metrics, critical to managing a SaaS company. Chief Customer Officer or Chief Revenue Officer (CRO).

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Part-Time CTO CTO CTO Hire Management 69

ProfitWell

SEPTEMBER 5, 2019

Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users. We’ve already begun to crack these problems with our algorithms around subscription pricing and ProfitWell Retain ’s focus on subscription retention.

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Payments Payment Services SaaS Payments New CTO 40

OPEXEngine

JANUARY 4, 2022

It’s the kind of notoriety that is leading to a wave of consumption pricing for new software companies and causing established companies to consider whether they too should switch to a usage-based model. It can encourage retention, as customers feel they can control their costs by managing their use.

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Pricing New CTO CTO Metrics 52

Point Nine Land

APRIL 9, 2021

So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. In general, European rounds tend to be slightly smaller and valuations slightly lower than they are in the US.

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Marketplace as a Service Payments B2B SaaS Payments 59

Frontegg

NOVEMBER 4, 2021

Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 It’s no secret that HubSpot has become a household Marketing name over the last decade (over 100k customers and $1 billion in revenue). Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). 5 – Keiran Flanagan.

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Social Media CTO Coach Technical Review New CTO 52

SmartKarrot

OCTOBER 18, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

ProfitWell

DECEMBER 6, 2019

If we succeed, the benefits go beyond retaining revenue: successful customers spread positive word of mouth which makes it easier to attract more customers. But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. If we fail, our customers will churn.

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Scale CTO Hire Sales Hiring New CTO 43

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

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VP of Engineering Scale Technical Review Outsourcing Services 118

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Robert Kern, CTO & Co-Founder, PredictHQ.

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Merchant Services Subscription Payment Features SaaS Payments 51

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. I would also encourage you as a new executive to have a separate executive coach. That would just be crazy. But there are a few that are differentiated.

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CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

MARCH 26, 2024

The average public SaaS company is marching toward $400k in revenue per employee. Is the CTO involved in these decisions? If you’re at $100M or $200M of revenue and your growth is facing a decline into the single digits, pricing stuff is super important. Two things are fueling this change in CS with AI. You’re not.

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AI Pricing Artificial Intelligence Scale 245

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. At the end of the day, “We broke pretty much everything,” says CEO Chris Savage.

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CTO Hire CTO Coach SaaS New CTO 65

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

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SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 154

SmartKarrot

OCTOBER 29, 2021

Responsible for recurring revenue in SaaS-based economy dealing with renewals and expansion. In the SaaS-based economy, subscriptions are like gold as they can help you generate revenue regularly. Retention: Under this stage, you are trying hard to retain the customer by providing various discounts and schemes.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SmartKarrot

FEBRUARY 16, 2022

One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Hiten has a weekly SaaS newsletter that helps readers know new strategies, learn techniques, etc. Liz writes in publications like Fortune, The Wall Street Journal, and The New York Times. He also featured in The New York Times and CB Insights.

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VP of Engineering Scale SaaS Venture Capital 10

ProfitWell

FEBRUARY 4, 2020

In this episode of RevOps and Hops we discuss what revenue operations is, how long it’s actually been around, and why it’s become so relevant today. RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. You need a RevOps team or manager focused on revenue.

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CTO Hire Sales Hiring New CTO CTO 98

OPEXEngine

NOVEMBER 11, 2020

Accurately forecast revenue retention and expansion. Drive new levers of growth. Through this work, it can drive new revenue opportunities. You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations. Do you have a retention issue? Narrow the Scope.

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Startup Scale Systems Review Technical Review 91

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. In my past roles at ACORN, GitLab, whenever I started as a head of growth, one of the data points I will look into is what's the percentage of new users coming back the second day or coming back second month?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

MAY 2, 2019

And then the sale will commence as far as the people and this was, we were multiple millions of dollars of revenue until I took the first call. So look, again, we were, the product was out there, we were at revenue in our case. Vlad: So what’s the new reality? So we needed to kind of get the new mindset going. Vlad : No.

Scale 152

Scale Business Sales Hiring CTO Hire 152

SaaStr

APRIL 16, 2019

The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this. So, we decided to be flexible and through that we actually opened a New York office. Real connection, but there was a catch. This was a problem.

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CTO Hire Travel Underperforming Technical Team CTO Coach 162

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.

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Outsourcing Services Sales Hiring CTO Hire Acquisition 215

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with.

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ProfitWell

JANUARY 2, 2020

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. The subscription revenue cycle. Upselling and cross-selling for expansion revenue. Recognized : our revenue-recognition tool.

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ProfitWell

FEBRUARY 14, 2020

For example, if you subscribe to the New York Times , you pay a flat price per month or year. Netflix evolved from a flat rate pricing structure into a tiered pricing structure—a move that may or may not be sufficient to increase Netflix’s revenue in a saturated market. Can I grow revenue with a flat rate pricing model?

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

SaaStr

SEPTEMBER 18, 2020

Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. Henry Schuck: And instead of doing that, I think … I had a good senior VP of revenue. The CEO was deferential because that was 10 times what he’d ever raised before, and did all of it.

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Sales Hacker

JANUARY 21, 2020

Although our firm is based in Silicon Valley, I’m based on the East Coast so I spend a lot of time working with founders in New York City, Boston, and London. We were part of the office of the CTO. At that time, Marc Andreessen, the founder was the CTO of the company and there were only three of us in the group.

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Payment Methods Scale CTO Coach SMB 55

SaaStr

AUGUST 22, 2020

And in major hubs like San Francisco and New York, what we’re doing is helping create the vision for a more experiential space, almost like a cafe where they can come and go as they want, they can bring clients, they can bring customers. We’re already in this like a new gen.” This is a new workflow, isn’t it?

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Sales Recruiting Cloud CTO Hire Scale 150

Crafty CTO

JUNE 28, 2023

MosaicML’s Revenue Model Isn’t Models Counterintuitively, although MPT-30B and 7B come from MosaicML, models aren’t the product, but rather enablers of Mosaic’s actual products—training and inference services. Many of the new ideas are from ordinary people. many of which build on each other.

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