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Technical Review: A Trusted Look Under the Hood

TechEmpower SaaS

Common Signs You Need a Technical Review We’ve already mentioned the most common signs that you might need a technical review: Slow or late delivery: “I’ve authorized two new developers, and we’re still behind.” Sleepless nights from strategic worries: “Am I building the right tech, the right way?” But everyone’s situation is unique.

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Announcing Intercom’s new AI features

Intercom, Inc.

It has also made it hard to tell what potential applications will ultimately be transformative, or merely end up being toys. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. It’s also great if someone is out sick and the team needs to pick up their tickets. Great stuff!”

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Building with Shape Up

Crafty CTO

This is the sequel to my post Shape Up Your Agile , about the book Shape Up: Stop Running in Circles and Ship Work that Matters by Basecamp ’s Ryan Singer. This post incorporates a number of quotes and hand-drawn illustrations from Shape Up. Why don’t we stand up at that meeting, sound good?

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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

With customer expectations on the rise, we look to find out how support leaders are creating best-in-class experiences to meet those expectations, and what support teams need to be set up for success as the future unfolds. Setting customers up for success. Reframing customer support. Offering support before it’s needed.

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Applications for Reforge’s Spring 2022 Cohort are Now Open

Casey Accidental

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Engineering: Scaling Product Delivery , Technical Strategy , Engineering Management (new).

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Meet BetterCloud’s New VP of Quality, Daniel Waithe

BetterCloud

Prior to joining BetterCloud as our new VP of quality, Waithe was a director of engineering at MailChimp. The SaaSOps space is a huge opportunity and the ability we have to shape this space is significant. Secondarily, I had a chance to chat with [CTO Jamie Tischart ] even before he joined the company. I like this question.

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Loyalty Prime Raises $5.5 million for Next-Generation, AI-based Loyalty Marketing SaaS Platform

The SaaS Garage

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company. link] Contact BayBG: josef.krumbachner@baybg.de