Remove Metrics Remove SMB Remove Underperforming Technical Team
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Salesforce vs HubSpot: CRM Titans Compared for 2025

How To Buy Saas

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Rapid SMB adoption with 200K+ customers. Lets dive in!

Scale 52
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Customer Churn 101: How to Identify and Address It

User Pilot

Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation. Industry benchmarks show: SMB SaaS: 5-7% monthly churn. Under 3% is excellent.

Churn 85
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How to Conduct a Root Cause Analysis in SaaS: Step-by-Step Process

User Pilot

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. In the same way, you can start from your business KPI and then break it down into sensitive metrics you can act on. software development) to identify causal factors of a specific problem. Tracking engagement metrics with Userpilot.

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GTM 128: The Death of Demos and Selling What Customers Actually Need with Fred Viet

Sales Hacker

With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. It helps me and the team be so much more productive. And I always found it, because I’d be in there with my team, an enjoyable market to cold call into.

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Sam Blond + Jason Lemkin “GTM in 2025: How It’s Changed, How It’s Changing, and What Hasn’t Changed (Yet)”

SaaStr

Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became. While scaling from 3 to 75 go-to-market team members, Codeium / Windsurf found that AI transformed their sales process in completely different ways depending on the size of the customer.

Scale 207
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7 Tips to Close 7,000 Customers From Gorgias’ VP of Sales

SaaStr

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I asked Aasif Osmany to share his learnings as a top-performing SMB VP of Sales, below. I considered the four companies and chose Gorgias based on my experience with their team during the interview process.

Scale 284
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CEOs of Zapier, Walkme and Dialpad: How to Build Your First Management Team (Video + Transcript)

SaaStr

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?