SaaStr

MAY 25, 2022

How do you make your fledgling business seen and heard in a competitive business marketplace? He also shares some eye-opening insights on how Expensify scaled over the years. Expensify scaled by breaking through the clutter. These professionals had to earn their spot by selling Expensify subscriptions.

Scale 248

Scale Marketplace as a Service Business Model Advertising 248

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. CEO : Vinicius Roveda Goncalves. Founded : 2011. Founded : 2013.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Obviously we’re a little biased ??

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

FastSpring

SEPTEMBER 16, 2021

But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. “These are just some of the questions you need to consider when evaluating a payment service solution as these are the same questions your customers will surely ask you,” Levi says.

Payment Services 122

Payment Services SaaS Payments Merchant Services Payment Solutions 122

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

Software Platform Consulting

MAY 20, 2019

Fiverr, a marketplace for freelancers just joined the parade of software companies going public. The Fiverr filing sets up a comparison of Fiverr versus Upwork, the grand-daddy of freelancer marketplaces. Upwork Versus Fiverr: A Different Approach to Services. We call this the Service-as-a-Product (“SaaP”) model.

Marketplace as a Service 40

Marketplace as a Service Software Review SMB Web Development 40

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. ” At this point we were offering the service for free.

Scale 161

Scale Sales Recruiting Scaling SaaS Payments 161

Blulogix

FEBRUARY 9, 2024

This shift necessitates businesses to reimagine their monetization strategies , moving beyond traditional one-time sales to models that emphasize recurring revenue and subscription-based services.

Marketplace as a Service 52

Marketplace as a Service Scale B2B Subscription 52

FastSpring

NOVEMBER 18, 2020

For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store. Is it safe? Let’s go ??.

Payment Methods 124

Payment Methods Payment Solutions Merchant Services SaaS Payments 124

SaaStr

FEBRUARY 25, 2020

Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 172

Merchant Services Scale Technical Review Sales Hiring 172

CustomerSuccessBox

JUNE 20, 2022

For without it would be impossible to deliver value to your customers at scale and meet your business goals. Customer success tools stand out in the accelerating marketplace because they can provide outputs according to the requirement at different growth stages and the corresponding strategies for improvement. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 78

Marketplace as a Service AI Search Social Media Customer Support 78

Blulogix

FEBRUARY 16, 2024

Benefits of Automating CLM Enhanced Personalization: Automation tools can analyze customer data to deliver personalized messages, offers, and support at scale. Implementing Automation in CLM for Recurring Revenue Identify Key Customer Journey Touchpoints: Map out the customer journey specific to your subscription model.

Payments 52

Payments Payment Services Revenue Management 52

Navint

JANUARY 29, 2019

Highlight Video: Explaining the Subscription Economy: Why Your Company’s Future May Depend On It. The topic, of course, was the subscription economy and Tien’s new book, Subscribed. As the leading consulting firm that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

Blulogix

DECEMBER 21, 2023

Subscription Billing 1. Company B: A cloud storage provider used UBP to attract budget-conscious startups and scale with them. Partnerships: Companies will work together, offering combined services and leveraging each other’s UBP models to create compelling value propositions for customers.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

FastSpring

FEBRUARY 9, 2021

When using captive pricing for SaaS products, the core product usually offers enough functionality with a free or basic subscription to demonstrate the platform’s value but will require specific upgrades for expanded functionality. How Captive Product Pricing Works in SaaS. The platform is priced at a $29.99 Tiered Price Platforms.

Pricing 80

Pricing SaaS Payments Payments Payment Methods 80

FastSpring

FEBRUARY 9, 2021

When using captive pricing for SaaS products, the core product usually offers enough functionality with a free or basic subscription to demonstrate the platform’s value but will require specific upgrades for expanded functionality. How Captive Product Pricing Works in SaaS. The platform is priced at a $29.99 Tiered Price Platforms.

Pricing 78

Pricing SaaS Payments Payments Payment Methods 78

Point Nine Land

MARCH 18, 2019

This came to define a new go-to-market strategy for many marketplaces or, as they came to be known, SaaS-enabled marketplaces. In some cases, the SaaS was even given away free in the hope of driving adoption before monetizing on the marketplace. In other words, we may see users coming for the network and staying for the tool.

Marketplace as a Service 50

Marketplace as a Service Payment Features Scale Pricing 50

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Stax

JANUARY 22, 2024

Digital payments only take a few seconds, but they flow through many different layers of partners and technology. Consider the following: Merchants are the sellers, businesses, or service providers seeking payment for their offerings. What is a Payment Gateway?

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Growth Stage – Scaling the Business, and . Obviously, subscription revenue growth rates are valued differently at different sizes.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Navint

SEPTEMBER 27, 2018

The topic, of course, was the subscription economy and Tien’s new book, Subscribed. Being one of very few consulting firms that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. The customer will guide your subscription business — put them in the center.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

CloudGeometry

JANUARY 15, 2022

Before you shout “Digital Transformation” in a crowded marketplace, it’s important to recognize two foundational principles in developing a SaaS product plan. This encryptable data structure reliably flows SaaS identity and activity scope into each application service and data structure. How much should each get? (a

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

BitPay

MAY 25, 2023

Fortunately, today it’s easier than ever for B2B businesses to start taking cryptocurrency in exchange for their goods and services, with no crypto knowledge required and no complicated integrations. Simply create your business account and send invoices directly from the BitPay dashboard. How do I get started?

Payment Services 40

Payment Services Payment Methods Payments Payment Solutions 40

Totango

APRIL 25, 2022

An inspiring customer journey is one where your customers’ experience with your product, service and organization as a whole is so memorable and engaging that your company’s teams are inspired and excited to produce the same experience for all of your customers! Scale Your Journey, Not Your Platform. What are you waiting for?

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. These companies might have introduced a new usage limit for their free plan or for an entry-level paid subscription, for example, rather than testing a more disruptive pay-as-you-go offering.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. Sticky after all. the ability to offload more IT tasks to a remote vendor.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 111

Outsourcing Services SMB Acquisition Scale 111

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. A customer satisfaction survey is designed to understand how happy your customers are with your product or service. Product or service customer experience feedback surveys What are they? When should you use them?

Marketplace as a Service 96

Marketplace as a Service Churn Onboarding Engagement 96

OpenView Labs

OCTOBER 11, 2019

After a few years, however, we realized that a subscription model would deliver more value for us and for our users. It would help us establish a more predictable and consistent income based on recurring revenue instead of one-time purchases. Instead, we now pay a finite, fixed fee for mobile service. No sliding scale.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. This is episode six of Scale , a brand new podcast series on moving from startup to scale up. So how can we do more of that?

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. 35% versus 25% in SaaS.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Chargify

SEPTEMBER 3, 2019

At first glance, your choice of billing and subscription software might not seem super important. The marketplace has fully embraced the beauty of the subscription revenue model and all of the predictability that comes with it. And in many cases, they list a handful of monthly payment plan options for subscribers.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73