SaaStr

JUNE 16, 2020

Also, there is focus on changing terms to try and close and accelerate deals, reducing time commitment requirements for contracts, pricing minimums to get to a yes more quickly, and then also focusing on cash and cash collections by building more efficiency in that process. Contract modifications were still so decentralized.

Sales Hiring 207

Sales Hiring Scale SaaS Payments Payment Services 207

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. Free Customer Service CRM Software. The Top 5 Options For Free CRM Software. The Limits of Free.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Of course, we always excelled in SMB at Slack as well.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. Add new products/services to uplift the price, and create upsell/cross-sell opportunities. In-person meetings are no longer required. .

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers. Sales Profile: SMB to Commercial.

Revenue 103

Revenue Sales SMB Engineering 103

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The Annual Contract Value (ACV) price range of $10,000 to $50,000 defines the parameters of SMM SaaS companies and shapes their financial profile.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

How To Buy Saas

MAY 21, 2025

Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market. Its tailored more to SMB use cases. Expect an annual contract rather than month-to-month. complex analytics or deep CRM capabilities).

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? We use a separate Jira project for the following reasons: Jira because it is well integrated into…Jira where we manage all our developers’ tickets. Assign the right priority to bugs and the right status for them to be picked up by developers today (for critical bugs) or later (for non-critical bugs).

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. We’ve got everything from self-service all the way up to the enterprise. I mean, New Relic and Algolia, we’re very focused on the developer. So honestly, a lot of developers don’t want to speak to a human.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Your partners act as an outsourced sales and marketing team. Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JANUARY 28, 2020

Jason : And two things, I founded EchoSign because we had SMBs and enterprise customers. The SMBs during the recession churned at a massive rate, right? Our monthly self-service churn went from like 3% to like 9%, right? Jason : Still, I think if you can develop it, it’s a superpower. We were wrong. They have to be.

Sales Hiring 239

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 239

SaaStr

JULY 26, 2019

Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. Finally, prior to Shoutlet, Eric spent over 7 years at ExactTarget as a Senior Business Development Manager which is where he met High Alpha’s Scott Dorsey.

Sales Hiring 164

Sales Hiring Scale SaaS Payments Sales Recruiting 164

Intercom, Inc.

JANUARY 23, 2020

A better strategy is to prioritize building your audience alongside developing the product. Take HubSpot, for example: over the last five years, they’ve grown their app marketplace from 40 to 350 integrations. Large deals aren’t six figures but maybe $30,000, $40,000, $50,00 a year for annual contracts. Poor marketing.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183