SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. We’re really operating on the exact opposite side of the equation. To help them unlock all of their potential so they can pursue all of their missions and visions.

Payment Solutions 212

Payment Solutions Pricing Payments Payment Services 212

User Pilot

MAY 8, 2024

Cultivate a customer-centric culture from leadership down. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. Foster a sense of community among users for support and belonging.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Sales Hacker

APRIL 6, 2022

One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. Make sure the right personnel and leadership are in place, and on board, to assist with the configuration of your pricing strategy and the deployment of your CPQ. Old CPQ vs. New CPQ.

Scale 107

Scale Software Review Marketplace as a Service Outsourced Development 107

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This operational efficiency ensures that resources are optimized and focused on strategic initiatives.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

ChurnZero

MAY 20, 2021

For Customer Success teams, the data they need (in order of importance) includes CRM data (basic account details, closed-won opportunity details), product usage data (login history, time-in app), engagements (responsiveness, product feedback), support history (ticket volume, open bug duration), and payment history (unpaid invoices).

Customer Success 90

Customer Success Payments Payment Services Scale 90

Kellblog

MARCH 11, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had a pretty formulaic sales cycle, from discovery to demo to proposal. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 103

Underperforming Technical Team Sales Hiring Consulting Forecasting 103

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

B2B 52

B2B Revenue Scale AI 52

Valuize Consulting

OCTOBER 23, 2024

This is particularly important in the subscription economy, where recurring revenue models prevail. Key Metrics: Customer Success Manager (CSM) to Customer Ratio Response Time to Customer Inquiries First Contact Resolution Rate Operational Costs per Customer CFO’s Perspective: Your CFO is keen on operational efficiency.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

BetterCloud

MAY 25, 2023

While this provides organizations with flexibility and choice, it also introduces complexity in managing multiple applications, each with its own licensing model, subscription fees, and renewal cycles.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

OPEXEngine

DECEMBER 23, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had a pretty formulaic sales cycle, from discovery to demo to proposal. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

DECEMBER 21, 2020

Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers.

Customer Success 10

Customer Success Scale SMB Leadership 10

Valuize Consulting

OCTOBER 23, 2024

This is particularly important in the subscription economy, where recurring revenue models prevail. Key Metrics: Customer Success Manager (CSM) to Customer Ratio Response Time to Customer Inquiries First Contact Resolution Rate Operational Costs per Customer CFO’s Perspective: Your CFO is keen on operational efficiency.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52