User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Cultivate a customer-centric culture from leadership down.

SaaS Payments 95

SaaS Payments Payment Solutions Payment Services Payments 95

SaaStr

MARCH 3, 2022

Payhawk is the financial system of tomorrow that combines credit cards, payments, expenses, cash management, and pre-accounting into one integrated experience to give you maximum control and visibility over your business spend. At OnBoard , we believe board meetings should be informed, effective, and uncomplicated.

Payments 39

Payments Payment Solutions Sales Recruiting Onboarding 39

FastSpring

MARCH 20, 2023

Release Notes is our monthly highlight of our great features coming out on the FastSpring platform so you’ll be able to pick up and go with the latest features for your store. New and Improved Webhook Status Reporting As we go into 2023, we are striving to deliver improvements to make our platform more developer friendly.

User Experience 87

User Experience Merchant Services Payment Methods Payments 87

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

MAY 20, 2021

6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). But the best Sales and Marketing teams (which also have a relationship component) use well-defined processes and data integrations to drive their operations. A Customer Success platform allows CSMs to manage more accounts at a higher level.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Neil Patel

SEPTEMBER 12, 2020

However, as they are multi-purpose in nature, you cannot expect these features to not be as in-depth and robust as more specialist platforms. Content management platforms. Whether you are a business writer or journalist, maintaining a personal blog is important. eCommerce platforms. An example of an information website.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

SaaSOptics

MARCH 1, 2022

Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.). However, integrated solutions can be rigid and aren’t always the perfect fit for growing businesses—kind of like trying to wear a shoe that’s one size too big. That’s no small feat.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

Sales Hacker

FEBRUARY 12, 2021

See what the top 10 platforms you should be looking at in 2021 are to make an informed decision for your business needs. Additionally, unlike small CRMs, enterprise CRM platforms are usually able to connect with many other tools. Lastly, an enterprise CRM platform is able to support more than just the sales organization.

Payment Solutions 86

Payment Solutions Enterprise Scale Payments 86

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. They built themselves into a core platform for HR 2.0 Enterprise is maybe around 60% of our revenue, it’s not the whole deal.

Sales Hiring 235

Sales Hiring Sales Recruiting Scale Payment Methods 235

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Scroll to the right in the table below and filter for integrations to find what works for you. Drive Revenue. Terminus - Account-Based Marketing Platform for Quality Growth. Account Based Selling. Grow Your Pipeline.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaSX

JULY 26, 2020

You may be hesitant to add the overhead for what appear to be operational roles but in my experience the right people are revenue levers, helping you sell more, faster. Here are 5 roles you may not have thought of and how they can help drive immediate revenue & sales efficiency impact. Reports into: Sales leadership.

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

SaaStr

NOVEMBER 21, 2020

What is the right way to onboard them? I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. Ultimately, what we’re building is a multi-channel commerce platform. Ugh, services revenue.

SaaS Payments 254

SaaS Payments Scale Payment Services Payment Solutions 254

Baremetrics

DECEMBER 7, 2023

Adjust your revenue forecast Base-Case scenario Worst-Case scenario Review bank balance before expense adjustments 4. Evaluate your new plan Expense breakdown Comparison to 2019 Comparison to 2020 Target Quarterly view % of Revenue 6. Other things to consider Loans Payment terms Annual plans 7.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Payments has been around for thousands of years.

Scale 148

Scale Payment Services Payment Methods Scaling 148

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesflare – Simple yet powerful CRM for small businesses selling B2B. Mimiran – More Leads and More Deals for SMB Services Business. Membrain - Complete Platform for Complex B2B Sales. 360 Business Tool - CRM with Much More.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business?”

Payment Solutions 142

Payment Solutions Payments Outsourcing Services SaaS Payments 142

SaaStr

MAY 16, 2019

We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. Two books that were great to us were Predictable Revenue by Aaron Ross. It can also be money, so in this case, annual recurring revenue. When you want to automate something you need to do two things.

Merchant Services 156

Merchant Services Payment Methods Data Sales Hiring 156

Baremetrics

APRIL 7, 2020

Emphatic has been around since 2014, but changed leadership in January of 2019. When we took over, Emphatic had just over 100 users on the platform, and about $24,000 in monthly recurring revenue (MRR). Use Baremetrics to automatically email customers before a payment is due, and after a payment is missed.

Social Media 69

Social Media Payment Solutions Software Review Software 69

Buffer Resources

DECEMBER 14, 2023

Why this works : This approach works because it provides a real-world example of how the product (Passionfroot) solves a specific problem (inefficient and inconvenient ways of organizing sponsorships and tracking payments). The post highlights their services, such as visa sponsorship and standard onboarding processes.

Social Media 125

Social Media Payment Methods Payment Solutions AI Search 125

yoursales

DECEMBER 23, 2019

Salesforce.com – The Customer Success Platform To Grow Your Business. Less Annoying CRM – A simple CRM built just for small businesses. Marketcircle – Achieve Big Things with Your Small Business in 2020. Membrain – Complete Platform for Complex B2B Sales. Drive Revenue.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. I’ve created a very simple model that illustrates this.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

yoursales

DECEMBER 23, 2019

Salesforce.com – The Customer Success Platform To Grow Your Business. Marketcircle – Achieve Big Things with Your Small Business in 2020. Membrain – Complete Platform for Complex B2B Sales. Mimiran – More Leads and More Deals for SMB Services Business. Drive Revenue. Grow with Maximizer CRM.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Payments has been around for thousands of years.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

SaaStr

AUGUST 9, 2019

What is the right way for startup founders to address sales rep onboarding? What ratio of revenue is healthy for professional services to account for? But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. What is a good payback period?

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

yoursales

DECEMBER 12, 2018

During this year we’ll also start sharing the country sales tools stacks series entitles “Sales Tools made In…” Finally all that is being tied together in integrated tool stacks with some of our friends at the companies listed here. Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Baremetrics

AUGUST 5, 2021

Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. Source: Harvard Business Review Between now and when companies find out what works best, embrace flexibility and give employees the autonomy to get their work done regardless of when and where. Especially with monitoring your metrics.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. It is staggering. We call that a second act.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

Sales Hacker

AUGUST 7, 2020

Leadership. Leadership. The Exceptional Leadership Institute for Women. TalkTalk Business. Team Lead – New Business. Senior Vice President, Strategic Sales & Revenue. Predictable Revenue Inc. President | Chief Revenue Officer. Enterprise Business Development Manager.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. How do you think about services revenue streams today in SaaS, especially when scaling into enterprise?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. It allows you to maximize a new feature’s value with minimal effort because the feature is part of this system or platform. For that, you need really good onboarding.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Control and monitor the onboarding of customers. Sell customers on the benefits of the Robin AI platform. Collaborate on fundamental customer success KPIs and performance with the senior leadership team and larger go-to-market team. Payment that is competitive.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. In today's world, there's more revenue to be earned after initial purchase, so companies must do everything they can to extend the lifetime value of the customers they fought so hard to acquire. Here are three ways to grow your business utilizing customer retention.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

SaaStr

AUGUST 15, 2020

Provide a platform, not a tool, that can be a consolidator and something that can drive costs, but still have all the features necessary to get the business results. Jay Snyder: We talked about needing to have an understanding of a customer’s business, their drivers, and also ensuring adoption or the business case breaks.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

Incredo

NOVEMBER 1, 2019

When you’re looking to generate significant revenue as a newbie in the SaaS market, your product prices shouldn’t go above $5000. The same goes for the website, customer support, and user onboarding. Focus: Customer Onboarding and Face-to-Face Conversion. Self-Service. Enterprise.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. Hire, train, and retain a team of account managers.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SmartKarrot

APRIL 7, 2022

As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Drive the customer success strategy and methodology for the region including renewal forecasting, success planning, business reviews, adoption playbooks, and more. Role: Senior Director, Customer Success.

Merchant Services 19

Merchant Services Customer Success Technical Advisors Payment Services 19