ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? What is the right way for startup founders to address sales rep onboarding? Missed the session?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

The Angel VC

DECEMBER 12, 2018

In that post, I looked at how long it took publicly traded SaaS companies to get to $100M in ARR and concluded that if your goal is to reach $100M in ARR, you should try to get there within 7-9 years after launch. Meanwhile, a few SaaS companies have shown even more spectacular growth. eight years.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Loving our podcast content? How does Krish think about purely serving the SMB market?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

OPEXEngine

JANUARY 14, 2020

The typical SaaS company grows faster, loses more money, and has a higher valuations than product sale companies. Price/Revenue Ratio. Public SaaS Companies. -8%. Source: SEC filings – weighted average by company revenue. High-growth SaaS companies are often unprofitable. SaaS Companies Trade Profits for Growth.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

Baremetrics

AUGUST 5, 2021

This is especially the case in the SaaS world. Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. Gartner found that 70 percent of customer service employees hope to have work-from-home options in the post-pandemic world. Attract and onboard new hires more effectively.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

SaaStr

OCTOBER 27, 2022

At SaaStr, our partners are an integral part of our events. We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! At OnBoard , we believe board meetings should be informed, effective, and uncomplicated. Grab tickets here. . appeared first on SaaStr.

Merchant Services 271

Merchant Services Payment Solutions Onboarding Payments 271

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Control and monitor the onboarding of customers. Sell customers on the benefits of the Robin AI platform. Help clients buy more of Robin’s goods and services. Payment that is competitive. Get a thorough understanding of the products and services the client needs.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

Point Nine Land

DECEMBER 12, 2018

In that post, I looked at how long it took publicly traded SaaS companies to get to $100M in ARR and concluded that if your goal is to reach $100M in ARR, you should try to get there within 7–9 years after launch. Meanwhile, a few SaaS companies have shown even more spectacular growth. eight years.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

SaaStr

OCTOBER 10, 2019

Free services must meet users’ basic needs, while also encouraging them to upgrade to the paid version once those basic needs are met. We are an early stage VC, mostly focused on SaaS all over Europe and and beyond. So one of the ideas that we are implementing is more personalized onboardings so you are looking for a quiz.

Scale 135

Scale Scaling Payment Methods SaaS Payments 135

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Allison Pickens. Amarachi Ogueji. Annette Franz. Annette Franz.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers. Sales Stack Graveyard.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? When is the right time?

SaaS Payments 260

SaaS Payments Scale Payment Services Payment Solutions 260

SmartKarrot

NOVEMBER 24, 2021

Developing use cases and new cases for the product or service Boosting brand loyalty Increasing customer reliance on products or services. A subscriber generates good revenue for the business. An increase in CLV is possible with each subscription payment which increases profitability. The era of the customer.

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Deliver exceptional customer support using AI and self-service resources.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing.

Sales Hiring 238

Sales Hiring Sales Recruiting Scale Payment Methods 238

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 200

Payment Methods Merchant Services Scale Payments 200

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Mimiran – More Leads and More Deals for SMB Services Business.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Sales Hacker

NOVEMBER 15, 2017

Account-Based Everything / Revenue. Annual Recurring Revenue. Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Business Development Representative. AB Testing. Account Executive.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaSOptics

MARCH 1, 2022

Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.). They offer a broad view of a SaaS company’s financial operations. Here are a few reasons billing and FinOps teams should consider implementing a point solution into their tech stack over an integrated one.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SaaStr

MAY 16, 2019

Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center. We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. Want to see more content like this? Simple answer.

Merchant Services 161

Merchant Services Payment Methods Data Sales Hiring 161

Baremetrics

APRIL 7, 2020

In a technology driven world, where it feels like consumers are always looking for the next best service or software to jump ship to, reducing churn can be challenging for a SaaS company like Emphatic. Emphatic has been around since 2014, but changed leadership in January of 2019.

Social Media 69

Social Media Payment Solutions Software Review Software 69

SaaStr

AUGUST 6, 2019

We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. It is if you took LinkedIn, combined it with the app platform from Salesforce, and looked at the domain, which is supply chains. Just like Salesforce, we have a platform. Third parties are developing apps for our platform.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SaaStr

MARCH 3, 2020

So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. So I have a process, sort of a checklist. And you should prepare for a long process potentially to make this hire. I don’t really consider that to be a super ethical process.

Sales Hiring 156

Sales Hiring Sales Recruiting CTO Hire Scale 156

SaaStr

SEPTEMBER 13, 2020

Another collection of their customers actually turned their kitchens into service offerings. We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. It is staggering.

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158

SaaStr

AUGUST 27, 2019

First step, we have who has worked with a number of SAAS companies in New York City as a CFO, and is now CEO of Concert Finance, a sales commission platform. So you want a lot of people onboard. And so that required leadership coming in and saying, “What exactly am I looking to incentivize here?”

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. In today's world, there's more revenue to be earned after initial purchase, so companies must do everything they can to extend the lifetime value of the customers they fought so hard to acquire. Here are three ways to grow your business utilizing customer retention.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

Mucker Capital

OCTOBER 22, 2018

The company’s co-founders grew up playing basketball together in Cerritos, and Kim pitched his friend the idea for a product that would revolutionize the way companies manage auditing processes while the two were at Lee’s house watching SportsCenter and chatting about their favorite team: the Lakers.

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

ChurnZero

JULY 24, 2020

Customer Success is often the conduit for change – whether you’re getting a customer to adopt your product, change their existing processes, test an untried strategy, or expand their account. Integrity – “Do you say what you mean and mean what you say?”. Character (Integrity + Empathy). Character (why you do things).

Payment Methods 59

Payment Methods Payments Payment Services SaaS Payments 59