User Pilot

JUNE 20, 2023

Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app. Performing usability tests at different phases of your design process to help you identify and fix design problems. What is user trust?

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Watch the two minute clip for more details.

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Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Our team is in Room 111.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. They’ve built a new process of guided selling, which Neil discusses during the show.

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Scale Payments Technical Advisors Sales Recruiting 103

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. But we provide a combination of APIs and software.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Software companies that serve large organizations experience a 6-10% churn rate.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Monetization. Next is monetization.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. You’ll save time and money in the long run.”

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. Iterate on process the same way you iterate on product. If a process doesn’t stick, don’t hesitate to move from it. Rohini: Sometimes the word “process” gets a bad rap. Michelle: I find that, too.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

CustomerSuccessBox

JULY 11, 2022

Perhaps they changed course, entered a new industry, or simply encountered problems with generating enough revenue and had to reduce expenses. Such as the conclusion of a project, a poor match, or a firm changing course are considered non-regrettable churn. Surveys may also be integrated directly into the cancellation page.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. What ratio of revenue is healthy for professional services to account for? Here’s what Eyal and Megan talk about: How to develop software faster.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? What is the process to do it efficiently? Does one have to move to enterprise?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states. Stream the entire conversation or read the highlights below.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

OpenView Labs

APRIL 11, 2019

I was born in Bombay, but grew up in New Jersey and was acutely aware of the juxtaposition of those two places in terms of economic development, politics and culture. I started learning the true value of user growth frameworks as I worked through a handful of startups, constantly learning and iterating on ways to grow a business.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

SaaStr

JUNE 14, 2019

Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications. Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Why does Dave believe 99% of companies die? *

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

SmartKarrot

AUGUST 11, 2021

The lifeblood of the SaaS business is its customers. SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). Payment Method may not work.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 84

Sales Hiring Compensation Sales Payments 84

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. I would be very happy to interview XXXXX as well (and to drill him a bit on the technical, hardcore finance stuff) if you think this would help to make up your mind (have done it for several of our portfolio companies before).

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Enter the platform company. Happy post lunch interview. Fortunate to have a really great set of investors and the process was going quite well.

Payments 142

Payments SaaS Payments Banking Underperforming Technical Team 142

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. CRM platforms. What is inside sales?

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? I don’t know anyone right now.

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. Use analytics to evaluate the effectiveness of your onboarding process and make data-driven decisions to optimize user engagement and retention. Like a customer profile template or an in-app survey template.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Integrity Selling for the 21st Century. Sales Development and Prospecting. The Sales Development Playbook. Predictable Revenue. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. This process is what my team and I use to 10x the conversion rates of companies such as Teamwork, Sprout Social, Thinkific, Athlon and Social Media Examiner.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. And the companies choosing the independent path are not all hipster led lifestyle businesses choosing nobility over bankroll and operating with a chip on their shoulders. They were doing $4.6M of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Neil Patel

APRIL 5, 2023

Sprout Social Sprout Social is an all-in-one solution that helps you manage your social media accounts while finding and connecting with the people who love your brand. It’s a social media management tool that integrates with all the major social networks, so what better way to keep track of your competitors?

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Payment Methods Social Media Payment Services AI Search 133

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. What does Travis advise founders when it comes to uniting customer facing teams? * Loving our podcast content?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. What made you want to be a part of this consultancy?

Payments 53

Payments Technology Scale Revenue 53

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

FastSpring

FEBRUARY 23, 2023

Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. You can stream the full episode below or read highlights from our conversation.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143