User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS).

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

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Benchmarks Churn Payments SaaS Payments 141

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS).

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

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SaaS Payments Payment Methods Churn Payment Services 105

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . The first call with a candidate is no longer an interview; it instead needs to be 100% focused on setting the hook.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

User Pilot

FEBRUARY 10, 2023

In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. It enables businesses to make data-driven decisions. Finally, create in-app product experiences to improve your metrics. Customers expect personalized services and product experiences. Check it out today !

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SaaS Payments Payment Methods Payment Solutions Payment Services 98

OPEXEngine

OCTOBER 19, 2020

Member Spotlight Series: An Interview with Dominic Ballinger, Director of FP&A and Integration at Sage. Small to mid-sized service companies. Do you have any best practices in the current environment that you’d like to share with your peers in the SaaS and software community? . “We

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SaaS Payments Payment Services Payment Solutions Payments 81

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * What is a good payback period? *

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SaaS Payments Cloud Technical Review Scale 132

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. So what are the key metrics that the customers are looking to impact or improve? How CS impacts your ARR, product value, and marketing.

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Customer Success VP of Engineering Payments Payment Methods 157

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

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SaaS Payments Retention Payment Services Payment Solutions 104

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing.

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Merchant Services Subscription Payment Features SaaS Payments 51

User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. Like a customer profile template or an in-app survey template.

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SaaS Payments Payment Services Onboarding Payment Solutions 52

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. If you nail the offboarding process, you might even succeed in converting former clients into ardent supporters! Exit Interview or phone call: Calling clients could add a more personal touch.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” But motivators are the flip side of that coin: What is a positive that would make your buyers more likely to convert?

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

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Interviewing SaaS Payments Payments Technical Advisors 40

Point Nine Land

MARCH 7, 2019

It seems like while there’s been a lot of discussion in the SaaS community about the right time to bring on a VP of Sales or VP of Marketing (with the best advice coming from Jason himself¹), the finance department hasn’t attracted as much attention yet. just one or two days before Jason unleashed his tweetstorm.

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Sales Hiring Outsourcing Services Payment Services Finance 72

ProfitWell

NOVEMBER 12, 2019

Your core is a lot like pricing in SaaS companies. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. You can rely on value-based pricing to deliver products and services to different market segments.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. You could be missing all of your metrics, but you know, you’re not the Twitter guys. And when we got to that point, the solution was really simple. You had town car services before. Want to see more content like this? Join us at SaaStr Annual 2020.

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Acquisition Software Review Payment Methods Marketplace as a Service 137

User Pilot

FEBRUARY 29, 2024

In this article, we walk you through everything you need to know about analyzing feature usage and its relevant metrics. To conduct an in-depth feature usage analysis, you'll need metrics like the number of active users , number of feature users, time frame under consideration, etc. What is feature usage?

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SaaS Payments Payment Solutions SaaS User Experience 110

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Annette Franz. Christina Crawford Kosmowski.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

FastSpring

JANUARY 8, 2019

They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost. A set of subroutine definitions, protocols, and tools for building application software. An API may be used for a web-based system, operating system, computer hardware, or software library. Back office.

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Payment Methods Merchant Services Payment Services Outsourcing Services 65

User Pilot

FEBRUARY 22, 2024

Use in-app messages to improve customer communication. Answer customer concerns with in-app educational materials. Improve customer communication by training your customer service team. Track the right customer communication metrics. Personalize customer communications based on user expectations. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings. Rob Gonzalez.

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So it starts there.

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Payment Methods Merchant Services Scale Payments 189

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. Ari : All Right.

Payments 142

Payments SaaS Payments Banking Underperforming Technical Team 142

User Pilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Offering self-service support.

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

User Pilot

FEBRUARY 26, 2024

Looking for an effective user engagement analysis tool and wondering if Lou Assist is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If you’re developing a mobile app then consider alternatives like Appcues or Pendo.

Software Review 52

Software Review Engagement Systems Review Technical Review 52

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing.

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Sales Hiring Sales Recruiting Scale Payment Methods 226

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? What metrics must you look for? Below, we’ve shared the transcript of Harry’s interview with Travis. What aspects of CRO’s roles is Travis in favor of? What elements is he not in favor of? What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. The New Solution Selling. This is the update to Mike Bosworth’s early 90’s classic, Solution Selling. Sales Models and Fundamentals.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

User Pilot

AUGUST 15, 2023

It is the process that guides you to a successful product release. A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Go-to-market and pricing strategies that detail your marketing plan and preferred sales process.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

User Pilot

JANUARY 15, 2021

But making the effort to understand the fundamentals will allow you to make significant improvements to all your growth metrics faster. It’s the tools and methods you use to understand user behavior within your app. Product Anaytics allows you to understand the behaviors that drive all the metrics that matter.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Sales is a brutal profession.

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Scale Sales Hiring Scaling Payment Services 172

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). How did he see his decision-making process change post raise? Nick Mehta.

Scale 100

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