article thumbnail

The decade software ate the world

Intercom, Inc.

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Facebook and Twitter, meanwhile, struggled under the unavoidable pressure of hosting half a globe’s worth of daily online communication.

article thumbnail

From Stealth to Unicorn in 11 Months: Top 5 Lessons Learned with Drata CEO Adam Markowitz and Cowboy Ventures Partner Amanda Robson (Video)

SaaStr

Whether you’re disrupting a legacy space or jumping into a crowded market, there’s always room for product differentiation and innovation. This immediate time-to-value applies to your product and the content you share on your website. As soon as users land on your website, they should get the value quickly.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why we're abuzz that Brightback is joining Chargebee!

BrightBack

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale. What’s Next?

article thumbnail

9+ Ideas for Your Next LinkedIn Carousel (+Examples)

Buffer Resources

0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats, a win for my personal branding efforts. The post also highlights the brand's innovation and customer-centric thinking, which can inspire other businesses and marketers.

article thumbnail

Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 157
article thumbnail

Summary of New York Tech Week 2023 (Itaú BBA, BTG, BofA)

SaaSHolic

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

article thumbnail

Three chief customer officer job descriptions we love

ChurnZero

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. How do CCOs influence product development and innovation? However, that benefit comes with risks.