Sales Enablement, SaaS and Growth

MARCH 23, 2020

The list below shows the different categories of mental model in this post: Planning Prioritisation Problem-Solving Innovation Getting Work Done Growth Economics Psychology Learning Planning 1. MSPOT An MSPOT is a simplified one page strategic plan used by HubSpot, and they have become an integral part of the company’s operating system.

Underperforming Technical Team 214

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 214

User Pilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. User interviews : One-on-one conversations with users to gain deeper insights into their motivations, challenges, and goals—uncovering nuanced information that quantitative data alone might miss. Proto-persona example.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

ChurnZero

JANUARY 13, 2023

Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Stax

MAY 30, 2024

TL;DR Understanding your target market is the first step to growing your FSM software business FSM software providers need to invest in product development and innovation to stay up-to-date with industry trends, forecast market needs, and respond with innovative solutions. And it doesn’t have to be all about innovating new products.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

User Pilot

AUGUST 17, 2024

Here are some must-read books that offer a blend of practical strategies, proven methodologies, and innovative insights specifically designed to empower product coordinators to master the operations side of product management. It covers a range of topics, from product design to advanced product management strategies.

Scale 52

Scale Leadership Interviewing Trends 52

How To Buy Saas

SEPTEMBER 28, 2023

Efficiency Redefined Efficiency is where ATS shines. By automating routine tasks such as resume parsing, candidate screening, and interview scheduling, it frees up valuable time for recruiters to focus on what truly matters – building meaningful relationships with candidates and clients.

Systems Review 40

Systems Review Software Review Acquisition Technical Review 40