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FinTech Onboarding: 13 Best Practices for Customer Success

User Pilot

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. Make the onboarding journey enjoyable by providing clear instructions and guidance.

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Top 10 International Payment Gateways: An In-Depth Guide

FastSpring

Payment processors verify that all necessary information is present and in the correct format and then carry it to the issuing bank or credit card network for final authorization. The checkout screen isn’t clearly labeled as secure so the customer doesn’t feel safe entering personal information. Easy to access self-serve portal.

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14 Best Signup Page Examples: Understanding the Anatomy of Signup UI

User Pilot

This single page will also set the tone for the rest of the onboarding flow and wider user journey. email verification or credit card information) It’s important to remember that there’s no right or wrong when it comes to how much friction you incorporate into your landing pages. What should be on a signup page?

PayPal 67
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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

Outliers at the top end include Google Maps (44%), Paypal (47%), and Uber (50.5%.). For example, personal finance apps like PayPal (47%) and Revolut (35%) use a lot of text in their starting screens to display information about accounts, recent transactions, and activity. Personal finance: (PayPal, Revolut) 41.0%.

Mobile 291
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5 quick ways to improve your e-commerce customer experience

Intercom, Inc.

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. Your content also needs to be relevant to each and every customer – no matter where they are.

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8 Best Chargebee Alternatives and Competitors (And How They’re Different)

FastSpring

customers have to re-enter payment information each time they’re billed), or managed renewal (i.e., Give customers the option of whether or not to store payment information (or make the decision for all customers). For subscription data migration with payment information included, click here for more info.

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FastSpring Support: 2023 Q4 Updates From Customer Support

FastSpring

Please note for orders placed more than 6 months ago or paid via check, we require the customer’s PayPal email address for manual refunds. PayPal is also an option for manual wire transfer refunds at no extra cost. Onboarding Journey: Get the most out of your onboarding journey.