SaaSOptics

JULY 20, 2020

In a recent conversation, Principal at Fulcrum Equity Partners , Philip Lewis, and SaaSOptics CEO Tim McCormick talked about the hidden costs of getting SaaS metrics wrong, and Lewis walked through some of the most commonly miscalculated SaaS metrics he has seen during due diligence periods. . Frequently miscalculated SaaS metrics.

Technical Review 56

Technical Review Metrics Deferred Revenue SaaS 56

ChurnZero

JANUARY 3, 2020

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. You see their work mentioned in almost every G2 review.”. ChurnZero helps subscription businesses fight customer churn.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

ChurnZero

AUGUST 23, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. G2 has created the leading channel for transparent user reviews, and that makes it even more rewarding to earn this recognition.

Software Review 56

Software Review Customer Success Software Venture Capital 56

CustomerSuccessBox

DECEMBER 3, 2021

As a Customer Success leader , you reviewed your past year’s performance thoroughly. You may find yourself protecting your headcount, rooting for investments you want in tech, and giving suggestions for new product features. Investment in the latest CS tech should be of utmost importance. Investment in technology.

Customer Success 52

Customer Success Data Technical Review Headcount 52

Sales Hacker

MARCH 1, 2024

Unlike earned media (press, customer reviews, and social mentions) companies have full control over owned media. Here are a few benefit sticking points: Owned media can be measured by subscriptions. Platforms like Substack and Patreon allow consumers to connect and support creators through subscriptions.

VP of Engineering 89

VP of Engineering Scale SaaS AI Search 89

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Subscription business model. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Customer data. Economies of scale. Freemium lead funnel. Network effects (marketplace). Operational efficiency. Personalisation. User generated content. Source: McKinsey 17.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 70

Scale Startup Technical Review Software Review 70

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. The company plans on doubling its headcount in 2022. Winners are to be announced on June 8-9.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

BetterCloud

APRIL 25, 2024

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. Let’s break down smart SaaS budgeting, so you can make your tech work for you, without blowing the bank. You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

ChurnZero

NOVEMBER 1, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. G2 has created the leading channel for transparent user reviews, and that makes it even more rewarding to earn this recognition.

Venture Capital 40

Venture Capital Software Review Technical Review Headcount 40

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 40

Scale Startup Technical Review Software Review 40

Crafty CTO

APRIL 12, 2020

One anecdote I heard recently: an agile expert convinced a company to pay him $2K per head to train every single employee in their technology organization in Scrum. The tech organization had over 50 people, but only a third of those were actually developers. “The meeting is short, the options well-shaped, and the headcount low.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. And one thing I’ll say about tech companies is that in a time like this what is going to get us out of this is technology. Our workforce is remote. It’s so true.

Travel 211

Travel Scale Marketing Outsourcing Services 211

Kellblog

NOVEMBER 23, 2022

While technically the board is only approving the proposed 2023 operating plan, that plan has a 2024 and 2025 model attached to it. Let’s review the lines, starting with the first block, the leaky bucket itself: Starting ARR is the ARR level at the start of a period. Slide 1: The Leaky Bucket of ARR and Related Metrics.

Technical Review 136

Technical Review Software Review Forecasting Churn 136

Intercom, Inc.

JULY 29, 2021

SaaS is the subscription business. We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. SaaS is the subscription business. So it was an obvious choice.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Baremetrics

JULY 25, 2019

If you’re like most SaaS founders, you’ve googled for a saas financial template you can use to forecast your subscription business. Yet, while forecasting subscription businesses is a new frontier, it’s far from the state of the art. And how can founders at any stage get better at predicting their future? Staring into the Void.

Forecasting 88

Forecasting Scale Sales Hiring SaaS 88

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. ” I think the “Sure thing boss, give me more headcount” is obvious. Unless you’re knowingly taking a wild bet at something like a big wild swing, there needs to be a business case behind it and some due diligence done.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

Sales Hacker

MARCH 11, 2025

Cassie’s time in tech dates back to 2006, when she joined TheLadders.com as an early employee and managed marketing and analytics for the company’s subscription business. She began her career as a tech and media analyst at Citigroup Global Corporate & Investment Bank. But even with that, it was all consumer tech.

Scale 77

Scale Technical Advisors Sales Hiring Technical Review 77

Kellblog

JANUARY 2, 2024

As per my custom, let’s review my 2023 predictions before presenting those for 2024. 2023 Predictions Review 1. New technology (e.g., While UBP companies were hit harder, as this slightly confusing slide from Iconiq demonstrates [1], they nevertheless grew faster than their subscription counterparts in 2023. Partial hit.

AI Search 131

AI Search Technical Review Technical Advisors ChatGPT 131

Kellblog

JUNE 17, 2023

We’ll review it later. Sales headcount as % of total headcount. I get where they’re coming from with this metric, but I prefer to track what I call quota carrying rep (QCR) density = QCRs / sales headcount. months assuming the more standard formula and 80% subscription gross margins. Efficiency rule.

Scale 130

Scale Sales Benchmarks Consulting 130