SaaStr

MARCH 5, 2021

The tech involves cameras and devices that detect evidence, decode it with machine learning and deliver it into the right hands. Also, pivot from Garrett’s initial idea and focus on revenue targets, not a specific headcount. #2 Flock Safety is a hardware-enabled SaaS company dedicated to stopping crime.

Sales Recruiting 253

Sales Recruiting Sales Hiring Scale Sales 253

Intercom, Inc.

JUNE 1, 2021

Over the past year, many support teams have struggled with budget cuts, reduced headcount, and less bandwidth – while the volume and complexity of customer queries has only risen. So how can you manage a larger volume of queries without needing to add headcount? Challenge #1: Limited team bandwidth, resources, and budget.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Intercom, Inc.

OCTOBER 24, 2018

“There is more to scaling up than just machine learning and bots” A key part of our strategy revolves around automation, including our recently released Answer Bot , but there is more to scaling up than just machine learning and bots. Here’s a look at how we have managed it and how you can too.

Scale 178

Scale Customer Support Scaling Strategy 178

Intercom, Inc.

DECEMBER 8, 2020

It can also guide your hiring process if increasing headcount is required to guarantee 24/7 coverage for customers. A disconnect between your tickets opened and tickets completed may indicate a need for better training of support reps, increased headcount, or the introduction of automation to help reduce the strain on your team.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Intercom, Inc.

MAY 21, 2020

And now we’re covering everything on the operation side of things, reporting on individual metrics, team metrics, headcount, planning, forecasting – all that fun stuff. Right now, we have a team of people around the world. It’s been a hell of a run, and I’m very excited to still be here and excited to talk to you today.

Scale 221

Scale Sales Hiring Customer Support Headcount 221

FastSpring

JANUARY 31, 2023

You’ll be able to manage all aspects of the payment lifecycle from your FastSpring dashboard without adding extra software or headcount. Sift uses machine learning and AI to: Increase accuracy in fraud decisions. Most companies need additional headcount to manage this.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

InsightSquared

JULY 8, 2020

But despite all the variables, AI and machine learning are helping sales leaders improve accuracy—and go beyond the actual number to also improve execution. . It enables your company to set a budget, make headcount decisions, fund marketing and product investments, determine expansion timelines and much more.

Forecasting 62

Forecasting AI Artificial Intelligence Machine Learning 62

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. A few common themes emerged. Joel Passen , co-founder, Sturdy. AI is real and it works.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Sales Enablement, SaaS and Growth

JUNE 26, 2018

Leveraging automation is not only interesting, but important - after all, if a SaaS company’s headcount growth exceeds revenue growth, it impacts its ability to invest in product, and if that happens, things can start to go awry. Like many people I’ve been intrigued by the potential utility of bots for a long, long time.

Sales Enablement 100

Sales Enablement Scale Sales Recruiting Sales Hiring 100

Sales Hacker

JUNE 16, 2021

Your GTM teams are made up of people, and people are resistant to change how they learn and sell. Startup hurdle: headcount. SetSail has a revenue execution platform which uses machine learning and AI to identify buying signals reps need to win deals. The types of obstacles will vary based on the size of your company.

Sales Enablement 120

Sales Enablement Scale Sales Hiring Technical Review 120

InsightSquared

MAY 25, 2021

From market expansion to headcount, technology and product roadmap decisions, businesses simply do not have the line-of-sight needed to plan. The reality on the ground is that many revenue leaders are moving forward without a clear and precise view of how the decisions they make impact the future of the business.

Forecasting 62

Forecasting Benchmarks Sales Headcount 62

FastSpring

MARCH 3, 2023

If your company sells physical products and/or services, you’ll need additional software and headcount to manage sales tax and transaction liability. They use machine learning and AI to analyze millions of global transactions each month to identify risky transactions with higher accuracy.(

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Unbounce

MAY 16, 2023

It can post content during off-hours, write the content of posts for you, and analyze your data in the background—all tasks that might otherwise require additional headcount. Reduce costs: AI doesn’t need food, doesn’t sleep, and doesn’t call in “sick” when it’s sunny outside.

Social Media 52

Social Media Artificial Intelligence AI Headcount 52

ChurnZero

JANUARY 4, 2024

On the other hand, economic headwinds continue to constrain CS budgets and headcounts. ” Companies will continue to leverage artificial intelligence and machine learning to better understand, manage and monitor the ever-changing success path of customers, writes Kia Puhm of DesiredPath.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Sales Hacker

JULY 8, 2020

I think the difference is, for example, today Compass has over 400 product and engineering headcount. All I can say is, yes, when there’s an opening you see, chances are other people see it as well. I don’t know any other real estate company in the country that has that many engineers or products.

Scale 122

Scale Scaling VP of Engineering Technical Review 122

SmartKarrot

DECEMBER 18, 2020

With the advanced AI and machine learning capabilities, the frequent queries of the customers can be handled quite effectively. But instead of spending money on increased headcount, companies are planning to spend heavily on technology. Not only that, they are also helpful in reducing the manpower required for the customer care.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

With the advanced AI and machine learning capabilities, the frequent queries of the customers can be handled quite effectively. But instead of spending money on increased headcount, companies are planning to spend heavily on technology. Not only that, they are also helpful in reducing the manpower required for the customer care.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. You have to flirt with new technologies like machine learning to see how they might apply to your business.

Scale 147

Scale Venture Capital SaaS Headcount 147

InsightSquared

DECEMBER 28, 2020

Are you prepared to make critical business decisions such as new headcount, market expansion or product development? . That’s a massive amount of data that no human or spreadsheet can parse—taking advantage of it requires machine learning, which has quickly moved from a nice-to-have to a make-or-break for sales leaders.

Forecasting 71

Forecasting Machine Learning Artificial Intelligence Sales 71

InsightSquared

DECEMBER 28, 2020

Are you prepared to make critical business decisions such as new headcount, market expansion or product development? . That’s a massive amount of data that no human or spreadsheet can parse—taking advantage of it requires machine learning, which has quickly moved from a nice-to-have to a make-or-break for sales leaders.

Forecasting 62

Forecasting Machine Learning Artificial Intelligence Sales 62

ChurnZero

DECEMBER 27, 2022

Is your headcount staying flat next year? Learn how tech-touch tactics can help increase your CS teams’ capacity for strategic work by automating the monotony that is sending emails, setting reminders, updating fields, and more. 9/ Five tech-touch Customer Success tactics that ChurnZero makes easy. 10/ BIG RYG 2022 keynote sessions.

Leadership 90

Leadership Benchmarks Headcount Artificial Intelligence 90

Sales Hacker

AUGUST 12, 2020

AI and machine learning haven’t officially passed the Turing Test (even though I want to believe I have when it comes to email). Let’s see how this might look: This is fully automatable: Hey {{first_name}}, I noticed that your headcount recently increased by {{custom_1 = employee increase}}.

Scale 128

Scale Scaling AI Search Underperforming Technical Team 128

Intercom, Inc.

FEBRUARY 24, 2020

Bots are already enabling customer support teams to scale personalized experiences without added headcount. Building on Answer Bot’s machine learning technology, Resolution Bot moves beyond generic answers to meaningfully solve customers’ problems.

Headcount 40

Headcount Artificial Intelligence Machine Learning Customer Support 40