User Pilot

SEPTEMBER 14, 2023

It’s important to define and execute a clear user segmentation strategy for a number of reasons: customer segmentation helps you personalize in-app experiences, improve retention , and drive product success. feature and event tagging) or surveys. In-app message for recruiting beta testers.

Strategy 90

Strategy Sales Recruiting Onboarding Churn 90

SaaStr

MAY 8, 2020

Listen to the start of the episode for a promo code to our upcoming events! Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts?

Sales Recruiting 176

Sales Recruiting Technical Review Sales Hiring Outsourced Development 176

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 171

Sales Recruiting Scale Underperforming Technical Team Pricing 171

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Sales reps can use the knowledge to shift sales negotiations from price to value. Optimizes customer lifetime value and retention Customer value management allows companies to stay tuned to the changing needs of customers.

Management 90

Management Scale Customer Lifetime Value SaaS 90

Andreessen Horowitz

APRIL 23, 2024

At a16z’s recent Connect/Fintech event, a16z Partner Alex Immerman sat down for a broad conversation with Immad Akhund , co-founder and CEO of banking startup Mercury , and René Lacerte, founder and CEO of financial services company BILL. What are your strategies for recruiting and retaining talent within your respective organizations?

Payments 107

Payments Forecasting Payment Services Payment Solutions 107

User Pilot

NOVEMBER 30, 2023

Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. By focusing on these areas of product experience, you can boost customer satisfaction and retention. How do you recruit your interviewees? Don’t know of any events like this? Spotting market gaps: product analytics.

Underperforming Technical Team 91

Underperforming Technical Team Marketing Market Research Outsourced Development 91

ChurnZero

JANUARY 10, 2022

SaaS customer onboarding makes or breaks your customer retention. If you’ve gotten customer feedback , for example, and you want to look over it to identify pain points, recruit a cross-functional team to help you review the data. Define Key Onboarding Events, Correlate Them to Customers’ Success.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Listen to the start of the episode for a promo code to our upcoming events! Pssst Loving our podcast content? It works really well.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

OpenView Labs

DECEMBER 21, 2020

Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team. Events / conferences will never be the same.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work with Account Director on potential target client list and sales strategies. Grow usage of BrightEdge within each account.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Outsourced Development 19

Neil Patel

OCTOBER 25, 2020

Innovative Products – If you are working with a very innovative product that is sold at the enterprise level for instance, chances are you will need very technical people that can help with the sales process. When accounting for hiring the best talent, the cost of building an in house team quickly adds up.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

User Pilot

NOVEMBER 23, 2023

One of the consequences of this is that the sales cycles slow down. Create strategic value PMs are under a lot of pressure to deliver features – from the sales team chasing a deal, the customer service colleagues trying to alleviate customer pain points, and executive leadership eyeing market expansion or increased market share.

Scale 89

Scale Underperforming Technical Team Sales Recruiting Software Review 89

SaaStr

NOVEMBER 2, 2019

Listen to the start of the episode for a promo code to our upcoming events! Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Loving our podcast content? What does Krish mean when he says, “In SaaS, you either sell to one of 2 customer profiles”? Has that been some big challenges for you?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SmartKarrot

FEBRUARY 23, 2022

Partner with Commercial Sales, Engineering, and Product Management to drive overall customer satisfaction. Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Contribute to the recruiting, hiring and development of top industry talent.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Technical Review 19

SmartKarrot

DECEMBER 1, 2022

Recruit, train, and mentor a high-performing team of customer success professionals. Drive aggressive product adoption and account expansion by attaining a deep understanding of client needs and opportunities for upsells. Work with the sales team to onboard non-profits and assist them with their fundraising strategies.

Customer Success 19

Customer Success Sales Recruiting Systems Review Software Review 19

Totango

SEPTEMBER 12, 2018

Attracting over 130+ senior CX leaders and Chief Customer Officers, CCO Fall ‘18 deals with a number of key topics and themes ranging from strategy alignment across silos, to recruitment policies, to building a customer-centric culture of innovation. You need to have your organization working in harmony, including service, support, and sales.

Sales Recruiting 55

Sales Recruiting Scale Customer Success Retention 55

SmartKarrot

FEBRUARY 3, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Effectively support account managers to retain existing clients.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Travel 19

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Over the years, Samuel has realized the product you spend so much time marketing is just a path to help people solve a problem.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SmartKarrot

APRIL 6, 2022

Work with the VP of Customer Success to drive customer success annual planning, including determining account segmentation, organizational design, account coverage, and capacity model. Effectively partner across sales, product, and marketing teams. Role: Customer Success Manager. Organization: Lüp Events.

Customer Success 19

Customer Success Sales Recruiting Customer Lifetime Value Onboarding 19

SmartKarrot

MARCH 9, 2023

Apply here: [link] Role: Vice President of Customer Success Location: New York City Metropolitan Area, United States (Hybrid) Organization: Conductor As a Vice President of Customer Success you’ll create and put into effect ideas to increase client retention and satisfaction.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

SmartKarrot

OCTOBER 28, 2021

Apply here: [link] Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Cross-sell and up-sell opportunities.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

Full Session

NOVEMBER 8, 2022

Our user session recording and replay tools provide a time-stamped record of each user event that occurred in a user session. Session event. Our advanced segmentation and filtering options allow you to create unique customer segments to filter important user events and identify questionable user recordings and session replays.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

SmartKarrot

NOVEMBER 16, 2021

Recruit experienced team members for each functional role. Create a company-wide culture of Customer Success ( Marketing, Sales, Product, Sales, Exec). Ensure customer satisfaction and retention across BRYTER’s US business. Develop strategic account plans focusing on retention, growth whilst minimizing revenue loss.

Customer Success 19

Customer Success Technical Review Sales Recruiting Scale 19

OpenView Labs

OCTOBER 17, 2019

We continue that practice today, and extend it to include roles that aren’t typically exposed to customers—operations people, accountants, recruiters, etc. For instance, recruiters with first-hand customer experience are able to give job candidates real examples of what it’s like to work at Zapier. Try New Things.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

NOVEMBER 19, 2020

Increase retention rates and overall account expansion within your region by ensuring customer success activities maximize customer outcomes. Work alongside regional sales leadership and our partners to ensure the achievement of regional operational metrics and targets. Building candidate market maps. Apply here: [link].

Customer Success 10

Customer Success Sales Recruiting Consulting Machine Learning 10

SmartKarrot

JANUARY 20, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives.

VP of Engineering 10

VP of Engineering Customer Success Sales Recruiting Payment Services 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. This could be through video, phone call, or email.

Customer Success 10

Customer Success Sales Recruiting Systems Review Innovation 10

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. It’s all about sending direct mail during the holiday and it also tends to be our highest sales quarter and therefor it’s also our highest renewal quarter.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

Neil Patel

JANUARY 20, 2021

You need to attract potential buyers and funnel them into your sales funnel. It’s all about customer success, retention, and loyalty. Why not turn it into an event? Offer a bonus referral gift to anyone who recruits other members. Social Media Examiner used it to promote their upcoming event. BuzzFeed got 1.7

Social Media 145

Social Media Software Review Branding Engagement 145

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Assist sales in contract terms and expectations. Manage customer expectations and relationships.

Customer Success 10

Customer Success Scale Sales Recruiting Technical Review 10

SaaStr

DECEMBER 28, 2019

Enough with the excuses for not having hired your real VP of Sales, or that VP of Engineering, or whatever. Hire a real recruiter. Hire more sales reps in the areas where they are profitable. Increase your Customer Events. Events don’t have to cost $9m+ like the SaaStr Annual. Not in April. Not by June.

Part-Time VPE 282

Part-Time VPE Sales Hiring Scale Sales Recruiting 282

SmartKarrot

DECEMBER 29, 2020

Collaborate with Sales to lead annual and quarterly business planning cycles. Develop, grow, and maintain the relationship between the Tealium and clients, with a focus on client retention, sales and revenue growth. Recruit, mentor, groom, and inspire a diverse world-class CSM team.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Systems Review 10

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles. Monitor campaign performance and delivery to exceed defined KPIs.

Customer Success 10

Customer Success Scale Sales Recruiting Technical Review 10