User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 92

Customer Success Retention Software Review Customer Lifetime Value 92

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 104

Retention Customer Lifetime Value Social Media Churn 104

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. What is event data?

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

Chart Mogul

JUNE 16, 2023

Sponsoring events like SaaStr or SaaStock is one of the cornerstones and highlights of our in-person event strategy each year. However, the decision to sponsor a conference … Sponsoring events like SaaStr or SaaStock is one of the cornerstones and highlights of our in-person event strategy each year.

Strategy 52

Strategy SaaS Benchmarks Travel 52

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Retention 98

Retention Customer Lifetime Value Onboarding Acquisition 98

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

SaaStr

JANUARY 25, 2021

We’re gearing up for our first SaaStr event of 2021 … SaaStr University: Spring Semester. A highly hands-on, tactical event, come learn how: To Raise Your Next VC Round, With Point9’s Christoph Janz. How to Build a High Retention Sales Culture , with Unity’s VP of Global Sales. And so much more!!

Scale 154

Scale Sales Enablement Retention Scaling 154

Sales Hacker

SEPTEMBER 13, 2022

Hello Will, xxxxxxx is an event sponsor from Sept 13th – 15th and will be located at Booth #xxx. Churn & Retention. I wanted to catch up at the event. We’re reaching out to PLG companies to connect at the event. The post Episode 43: Event Season!!! Subject: Going to SaaStr this year? New Feature Adoption.

Scale 75

Scale Onboarding Churn Mobile 75

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 97

Retention Strategy Management Churn 97

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention. Look no further!

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Baremetrics

SEPTEMBER 26, 2021

In addition to calculating subscription data and metrics, Baremetrics also monitors important customer events like upgrades, downgrades, cancellations, and more. This article explains the customer events we track, and how you can view them in Baremetrics and Slack. You can filter the live stream by the following events.

Payment Solutions 92

Payment Solutions Payments Churn Metrics 92

Baremetrics

JANUARY 24, 2021

This article will discuss the relationship between price change and customer retention. The biggest challenge that leaders face is understanding how to think about price optimization and customer retention with the right framework. For example, many leaders focus on the churn metric as a proxy for customer retention.

Retention 126

Retention Pricing SaaS Subscription 126

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 98

Retention Technical Review Software Review Churn 98

User Pilot

FEBRUARY 9, 2023

It can lead to greater customer retention and satisfaction in the long run. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. It can eventually lower customer churn and increase your customer retention rate. You will also know how to track and use it for your SaaS business.

Retention 98

Retention Machine Learning Artificial Intelligence Trends 98

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Banking 118

Banking Scale Machine Learning Artificial Intelligence 118

Sales Hacker

MARCH 29, 2022

Join this live event and walk away knowing the key elements behind impactful compensation models and how to effectively plan, execute and adjust plans that increase team retention and award productivity. The post The Comp Plan Recipe that Doubles Rep Productivity & Retention appeared first on Sales Hacker.

Retention 76

Retention Compensation Finance Trends 76

CustomerSuccessBox

JUNE 8, 2022

Whether it is to boost conversions, reduce churn or drive retention, Customer Success is at the forefront always. This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events.

Customer Success 52

Customer Success Innovation Churn Trends 52

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Following best practices to automate retention can optimize renewal rates.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? Let’s say a SaaS company has 100 customers.

Retention 98

Retention Revenue Software Review SaaS 98

GetUplift

SEPTEMBER 27, 2021

Clearly, the case has been made for focusing on customer retention. There’s one very simple concept we need to internalize though before we dive into understanding strategies for customer retention. Gusto, a payroll tech company, is a good example of how changing consumer habits improves customer retention and loyalty.

Retention 89

Retention Strategy Sales Social Media 89

Chart Mogul

MAY 3, 2023

Retention is arguably the most critical metric in SaaS regardless of a company’s stage. Sid Jain, Senior Analyst at ChartMogul, … Retention is arguably the most critical metric in SaaS regardless of a company’s stage. If you’re an early-stage company your retention is a key sign of your product-market fit.

Retention 52

Retention Trends B2B SaaS 52

ReSci

SEPTEMBER 13, 2020

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Virtual Event: E-commerce Certainty in Uncertain Times appeared first on ReSci.

Retention 56

Retention Artificial Intelligence Business AI 56

Teamgate

AUGUST 17, 2020

It’s also great for retention for one simple reason: when you feature someone’s testimonial, it will make them feel appreciated and solidify their positivity towards you. Host some kind of event. As a brand, it can be nice to run real-world events from time to time. That’s not all, though.

Retention 98

Retention Merchant Services Social Media Branding 98

User Pilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? Custom event tracking helps teams track customer journeys and engage them accordingly. Retention analysis is used to monitor retention trends and identify causes of user churn.

Marketing 105

Marketing SaaS Acquisition Scale 105

ReSci

APRIL 5, 2020

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Virtual event – What does COVID-19 mean for brands? appeared first on ReSci.

Branding 53

Branding Retention Business 53

Kellblog

AUGUST 30, 2020

So this year’s event has been rechristened SaaStr Annual @ Home and is being held in virtual, online format on September 2nd and 3rd. The purpose of this post is to provide a teaser to entice you to attend my session, Churn is Dead, Long Live Net Dollar Retention Rate , bright and early on Wednesday, September 2nd at 8:00 AM.

Churn 87

Churn Retention Benchmarks SaaS 87

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success has gained importance globally and has been the first line of defense to boost conversions, drive retention, reduce churn and drive advocacy. This has led to the huge demand for customer success events where people can learn, network, and share the best practices.

Customer Success 52

Customer Success Leadership Interviewing Innovation 52

BetterCloud

AUGUST 25, 2022

I assumed I’d never write about employee retention again, given all the incredible technology we have to discuss on this blog. But as we continued to write about the importance of automating your onboarding process, we started to wonder how a zero-touch IT mindset addresses some of the biggest challenges in employee retention.

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

User Pilot

MARCH 12, 2024

Following Retention, Funnels, Trends, and Flow analytics, we’ve just launched Userpilot Paths. TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. This contributes to higher satisfaction , retention , and customer lifetime value.

Customer Lifetime Value 105

Customer Lifetime Value User Experience Onboarding Churn 105

User Pilot

OCTOBER 24, 2023

That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Lifetime Value 103

Customer Lifetime Value Software Review Retention Engagement 103