SaaStr

FEBRUARY 7, 2025

Quick Reality Check: 84% of customers now expect personalized experiences. And with 7,000+ companies using Customer.io to send 35B+ messages, there’s enough data to show what actually works. Let’s break down the real metrics from companies doing this right. The Customer.io Playbook: How Top SaaS Companies Drive 2-3x Better Campaign Performance Through Multi-Channel Personalization A deep dive with Jason Lyman, CMO at Customer.io Speaker Bio Jason Lyman leads marketing at Customer.io,

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Scale SaaS B2B Scaling 268

USIO

FEBRUARY 7, 2025

An efficient, flexible, and scalable payment ecosystem can drive growth, reduce costs, and improve customer satisfaction. APIs (Application Programming Interfaces) are at the heart of this transformation, enabling businesses to create customized payment workflows that meet the unique demands of their operations. The Role of APIs in Modern Payment Systems APIs act as bridges between different software systems, allowing them to communicate and share data seamlessly.

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Payment Solutions Payment Services Payments Payment Methods 130

SaaStr

FEBRUARY 7, 2025

Dialpad’s Top Learnings Building Its Own AI Stack When it comes to AI implementation in SaaS, most companies are still figuring out whether to build or buy. But Dialpad has been quietly building their AI advantage for over 7 years, processing more than 8 billion minutes of conversations and hitting $300M ARR along the way. At SaaStr AI Day 2025, Jim Palmer, Dialpad’s Chief AI Officer (and co-founder of TalkIQ, which Dialpad acquired), shared the tactical playbook they used to build a

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AI Scale Government compliance 241

Clouded Judgement

FEBRUARY 7, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now “Grouping + AI” for Triage One area I’m quite excited to see AI revolutionize is “grouping + triage” workflows. There are so many of these workflows out there today, and many of them are quite manual.

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

Scale

SaaStr

FEBRUARY 7, 2025

In 2022, you could blame the markets In 2023, you could blame "macro" impacts In 2024, you could still claim we were in a "downturn" In 2025 — you've run out of excuses — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) February 4, 2025 The downturn is over in SaaS and B2B. Its over if there was one at all in your category.

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Software Review AI Search Venture Capital AI 222

SaaStr

FEBRUARY 7, 2025

In the latest episode of SaaStr’s CRO Confidential Series, our host Sam Blond sits down with Ron Gabrisko, CRO of Databricks , to unpack the journey from $1M in ARR to crossing $3B ARR at the end of January 2025. With Databricks now one of the largest pre-IPO technology companies, with $10 billion of expected non-dilutive financing and a valuation of $62 billion, Ron’s insights are gold for any revenue leader looking to scale.

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Scale Sales Hiring Scaling Revenue 173

Buffer Resources

FEBRUARY 7, 2025

Last year was Buffer’s first profitable year after two years of losses. This turnaround has been a huge accomplishment for our team. Given our focus on long-term sustainability and growing through revenue from customers rather than funding, it was a symbolic achievement in service of the path we’ve chosen. We closed 2024 with a net profit of $202,459.

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Business Revenue Finance Strategy 94

SaaStr

FEBRUARY 7, 2025

Dear SaaStr: Does the Bar for Success Keep Going Up in Silicon Valley? Will I Ever Be Happy? Yes in many ways the bar keeps going up. When I started in tech, a $100m exit or sale was a big deal. Then it was a $1B IPO to have made it. Today, many are gunning for a $10B IPO and Its now possible to imagine building a $1 Trillion start-up. That drives many of us.

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Sales 202

The Moz Blog

FEBRUARY 7, 2025

Join Peter Richman from Plug and Play as he tackles a common marketing dilemma: should you maintain multiple domains or consolidate them? Learn the key factors affecting this decision, including SEO impact, resource management, and audience targeting. Discover why larger websites often have greater pull for attracting links and traffic, and when maintaining separate domains might make strategic sense.

Management 100

Management Marketing 100

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

ChurnZero

FEBRUARY 7, 2025

This guest post is by Manikanda Suthan at Zoho. To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base.

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Churn Data Machine Learning Artificial Intelligence 59

Panintelligence

FEBRUARY 7, 2025

Organizations are tired. They're tired of sifting, sorting, and interpreting data to get no real tangible insights. That's the point of data, right? To understand why and what is happening. But it's evident that after years of being in the industry, it's not as easy as it should be. However, it doesn't need to be like that. Generative Business Intelligence (GenBI) is the next exciting innovation, saving organizations from getting lost in a sea of data.

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Traceability Generative AI Business Technical Review 52

Teamgate

FEBRUARY 7, 2025

Cloud CRM or on-premise? Compare costs, security, and scalability to choose the best CRM for your business in 2025. Read our guide now!

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Cloud Business Management Sales 52

Kalungi

FEBRUARY 7, 2025

Is your GTM strategy aligned with your markets maturity? Learn how to assess your markets stage and execute a strategy that drives predictable revenue.

Strategy 40

Strategy Marketing Revenue Leadership 40

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

Sales Hacker

FEBRUARY 7, 2025

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. GTMnow shares insight around the go-to-market strategies responsible for explosive company growth. GTMnow highlights the strategies, along with the stories from the top 1% of GTM executives, VCs, and founders behind these strategies and companies.

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Data Sales Hiring Social Media AI Search 81

ChurnZero

FEBRUARY 7, 2025

This guest post is by Sean Brookover , a CSM on ChurnZero’s award-winning CX team. Do you know who your customer teams AI champions areand are you setting them up for success? If you dont, or arent, youre missing one of the most effective ways to drive your teams AI adoption. Whats an AI champion, you ask? Even before ChurnZero launched the first AI assistant built into a customer success platform , I was experimenting with AI.

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AI Scale ChatGPT Leadership 78