Mon.Oct 10, 2022

article thumbnail

Your Customer Success Team Probably Really Are Just Gap Fillers

SaaStr

A lot of CS teams are just gap fillers. A gap opens up when: – Sales abandons the customer the moment deal is closed – Support too reactive & slow to solve real issues – Deployment harder than should be. An important gap to fill, and a full-time job. But the best do more. — Jason Be Kind Lemkin (@jasonlk) October 9, 2022.

article thumbnail

Bitrix24 Review

The Daily Egg

CRM software is an important tool for any business looking to maintain and manage key information about customers and potential clients. Bitrix24. The post Bitrix24 Review appeared first on The Daily Egg.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Secrets to Getting Sales and Marketing to Work Together Better with Highspot CMO Jon Perera (Video)

SaaStr

Over the last three years, the United States economy has shifted drastically. The economic landscape of today differs greatly from what it was even a few short months ago. From a venture capital perspective, there’s now a premium on driving efficient growth rather than growth at any cost. . “Sales and marketing alignment is a terrific place to figure out and improve efficient growth.” .

Scale 261
article thumbnail

VistaPrint Review

The Daily Egg

VistaPrint is a direct mail service that helps small businesses create expertly designed products. From business cards and stickers to signs and. The post VistaPrint Review appeared first on The Daily Egg.

Business 293
article thumbnail

SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

article thumbnail

5 Steps To Build An Outbound Sales Team From The Ground Up

Predictable Revenue

Learn five steps to build an outbound sales function, including how to navigate the hiring process, train your sales team, and set up foundations to scale. The post 5 Steps To Build An Outbound Sales Team From The Ground Up appeared first on Predictable Revenue.

More Trending

article thumbnail

How Slack Successfully Rolled Out Their First Pricing Change?

FastSpring

In September, Slack rolled out its first pricing change since the company launched in 2014. Slack announced its pricing change in a blog post in July, and pricing changes took effect in September. During a recent live interview about pricing strategies to combat stagflation , FastSpring’s Sales Manager Todd Stellfox and Chief Product Officer Kurt Smith discussed what Slack did well in this announcement.

Pricing 130
article thumbnail

Elevate the Position of Solution Engineering

SaaS Brief Submitted Articles

The role of a Solution Engineer is pivotal to the success or demise of a sales opportunity, therefore needs to be elevated and supported beyond the norm.

article thumbnail

How to Uncomplicate Your Churn Problem

Chargebee

Nothing that's truly transformational, is simple. Like conquering planets, building products that outlive the people, or intercepting customer churn before it even happens. Innovation is supposed to be complex. Or is it?

Churn 100
article thumbnail

SaaSOps

SaaS Brief Submitted Articles

Two years ago, I wrote an article about best ways to SaaS-enable applications. This article is a follow up to that article, discussing SaaSOps.

SaaS 130
article thumbnail

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

article thumbnail

Launching a Financial Product: How to Choose the Right Funding Structure

Andreessen Horowitz

This article is the first of four installments in our new series, How Fintech Companies Can Simplify Their Funding Strategy. One of the most common conversations we have with fintech entrepreneurs looking to launch a new financial product is about … The post Launching a Financial Product: How to Choose the Right Funding Structure appeared first on Andreessen Horowitz.

Strategy 130
article thumbnail

Crucial Customer Success Manager Skills for Hiring | ChurnZero

ChurnZero

As Customer Success hiring surges, managers should define the ideal candidate. Get a headstart by checking out our list of crucial Customer Success skills.

article thumbnail

How to Use Continuous Learning to Create Unstoppable Sales Teams

Sales Hacker

It’s not the first time you’ll hear this, and it’s not the last: training new sales reps is crucial. But the most vital thing to remember is that training isn’t just for onboarding. Ongoing training and continuous development are crucial to a rep’s and an organization’s success. Training isn’t just for onboarding. I’m the Director of Enablement at WorkRamp, with more than 12 years of experience in enablement, training, and sales operations.

Sales 93
article thumbnail

5 Feature Adoption Metrics That Every PM Should Track & 5 Strategies To Improve Them

User Pilot

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? We’ve got you covered! In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. TL;DR. Feature adoption occurs when customers start using a particular feature to meet their goals.

Metrics 90
article thumbnail

How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

article thumbnail

Get More Appointments: Crafting Creative Outreach with Dale Dupree

Sales Hacker

Let’s break down the method behind the Sales Rebellion madness. Dale Dupree and Jeremiah Griffin share their take on how to get creative with your outreach to start capturing more attention, causing curiosity, and creating emotional context for your audience—while having fun throughout it all. Guests: Dale Dupree – Founder and CSO at The Sales Rebellion.

Sales 78
article thumbnail

5 Key Funding Options For Your Company

Agile Payments

5 Key Funding Options For Your Company.

88
article thumbnail

Blogger’s notebook: File Explorer tabs, Ignite, and Windows 11 22H2

IT World

Has Microsoft started to roll out items in Windows 11 that make us crusty old timers finally upgrade, that make us think, “Hmm, that’s kinda cool,” instead of wanting an older feature back? It's starting to look that way. File Explorer tabs. I’m thinking specifically about File Explorer tabs — currently in preview mode — where you can quickly launch a second session of File Explorer with a quick click on “Plus” icon.

article thumbnail

The Five Types of Salespeople

Dubb

In this recap of a recent episode of RevShow, Rob and I speak about the five types of salespeople in the market today. Whether you are a sales professional or are looking to better understand the sales professionals that you interact with in your daily life, you will get a substantial amount of value. The post The Five Types of Salespeople appeared first on Dubb Blog.

Sales 52
article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

6 Tips To Jumpstart Your Employee Advocacy Program

SaaS Metrics

The modern workforce may easily disseminate online firm news thanks to the widespread availability of digital and social technology. The rise of an employee marketer is clear in today’s digital age, according to recent surveys. However, what are the specific advantages of employee advocacy for the business and the worker? How important. Read more.

article thumbnail

How Chatbots Can Help You Drive More Sales

CloseSaaS

This is just a brief overview of how chatbots can help you drive more sales. You can use them to automate your sales chatbot and to improve the customer experience.

Sales 52
article thumbnail

Oct 10 – Customer Success Jobs

SmartKarrot

Role: Senior Customer Success Manager Location: Remote, New York, United States Organization: Diagnostic Robotics As a Senior Customer Success Manager, you will be the primary point of contact for Diagnostic Robotics’ customers and lead effective day to day management of strategic accounts and relationships including onsite representation as required.

article thumbnail

Rules of Business Transformation: From ‘Retention’ Mindset to ‘Expansion’ Mindset!

SmartKarrot

Business transformation is a growing concept that all business strategists are looking towards. In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. The business transformation aims to drive business growth, increase efficiency, create better opportunities, and create new value.

article thumbnail

6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.