Your Customer Success Team Probably Really Are Just Gap Fillers
SaaStr
OCTOBER 10, 2022
A lot of CS teams are just gap fillers. A gap opens up when: – Sales abandons the customer the moment deal is closed – Support too reactive & slow to solve real issues – Deployment harder than should be. An important gap to fill, and a full-time job. But the best do more. — Jason Be Kind Lemkin (@jasonlk) October 9, 2022.
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