SaaStr
MARCH 4, 2022
At the 2022 SaaStr Miami Super Meet-up the other day, Salesloft CEO Kyle Porter pointed out an interesting statistic from the recent Vista SaaS CEO conference: Public SaaS companies that are hyper sales efficient haven’t been hit nearly as hard, if at all, compared to those that are less efficient. Take a look at ZoomInfo, Bill.com and Atlassian for example.
Totango
MARCH 4, 2022
B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model.
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ChurnZero
MARCH 4, 2022
If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” Though it sounds like the stuff of science fiction, we can assure you that a force field analysis has many practical applications that are firmly based in our current reality. So, while this article won’t tell you how to build a force field – sorry to disappoint, there’s a reason we’re in the SaaS business and not modern physics after all – it does share how Amy Mann
IT World
MARCH 4, 2022
Ah, notifications. I don't know about you, but I've got a bit of a love-hate relationship with the things. On the one hand, sure, notifications can be useful. Having an alert about an important email, text message, or Slack reminder pop up on my Pixel keeps me connected to critical communications and (allegedly) important updates. On the other hand, though, man: Those same sorts of notifications make it damn-near impossible to get away from work — and/or family — and focus on anything else in th
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Sales Hacker
MARCH 4, 2022
Does your sales team understand how their comp plan affects their payout? Transparency and gamification both contribute to the same goal: setting your sales team up for success in driving high revenue outcomes. The post How to Ignite Sales Performance with Transparency & Gamification in Comp Plans appeared first on Sales Hacker.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaS Metrics
MARCH 4, 2022
Software as a service is a solution more and more businesses have taken in. Both small and large businesses have discovered the advantages of using this technology. And if you still don’t know what the fuss is about and why you should make use of it in your business, it’s probably just. Read more. The post The Best SaaS Solution for Your Business first appeared on SaaS Metrics.
IT World
MARCH 4, 2022
The tech exodus from Russia ramped up today, as Microsoft halted all new product and services sales inside the country because of the invasion of Ukraine. Apple did much the same thing earlier in the week. “Like the rest of the world, we are horrified, angered and saddened by the images and news coming from the war in Ukraine and condemn this unjustified, unprovoked and unlawful invasion by Russia,” Microsoft President Brad Smith said in a blog post.
CustomerSuccessBox
MARCH 4, 2022
Congratulations on being promoted to the VP-Customer Success ! It’s a huge step forward in your professional life. Especially, in the field of Customer Success. But are you unsure where to begin? That’s understandable; you’re probably your company’s first Customer Success executive, and this is your first time in the position.
IT World
MARCH 4, 2022
An increase in workplace surveillance during the COVID-19 pandemic could lead to widespread discrimination, work intensification, and unfair treatment of workers unless regulatory safeguards are put in place, according to a prominent UK union group. The Trade Union Congress (TUC), which represents most unions in the UK, published survey results this week highlighting the use of surveillance technologies to monitor workers in a variety of job roles.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
CustomerSuccessBox
MARCH 4, 2022
Like we have goals to accomplish in the to-do list and it has a predefined roadmap laid out to achieve it, a customer success plan is no bummer! It focuses on reaching the business outcomes of the customers, which can’t afford any excuses of delay, whatsoever! You know that the customer has some serious plan to achieve and that’s why they are up to buy your product.
IT World
MARCH 4, 2022
Social media giant Twitter has announced it will reinstate business travel immediately and reopen its offices from March 15, though employees will still be able to work remotely should they choose. In a statement posted on Twitter, CEO Parag Agrawal said the company was ready to fully open up business travel and all its offices around the world. “Business travel is back effective immediately, and office openings will start on March 15,” he wrote.
SmartKarrot
MARCH 4, 2022
Role: VP, Customer Success Location: Reno, NV, US Organization: Clear Capital As a VP of Customer Success, you will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall health scores. Define & Optimize the customer lifecycle. Manage Customer Success activities and establish an overall vision and strategic plan.
IT World
MARCH 4, 2022
Companies often make a set of recurring mistakes in business operations that can become damaging when doing a merger, divestiture, or acquisition. But most of these mistakes are usually concealed and covered up; scapegoats are blamed, people are fired, and the decision-makers at fault get off scot free. In watching the Afghanistan withdrawal last year, and the more recent attack by Russian on Ukraine, you can see mistakes in real-time on public display.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
IT World
MARCH 4, 2022
Microsoft’s Office apps have long been the dominant enterprise productivity tools, with Google Workspace its key rival. But newcomers have emerged in recent years that promise new approaches to document creation. Two of the well-funded startups leading the charge – Coda and Notion — offer their own takes on modern “all-in-one” workspace apps, combining elements of docs, spreadsheets, databases, wikis and more into a single interactive page that can integrate data from different sources.
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