Fri.Jul 31, 2020

The Friends You’ll Lose. And The Ones You’ll Gain.

SaaStr

Being a CEO changes you. Not at first. The first year or two are a lot like “before”, just more intense. Now it’s all on your back, and your shoulders. But over time, your brain does get rewired. You get focused.

The Greatest Competitive Advantage You’ll Ever Know: Mental Health

Sales Hacker

Sellers are three times more likely to struggle with mental health symptoms than the average American. 2 in 5 sellers struggled with mental health in 2019, and these numbers were from last year. What do you think that means for sellers now that the national average is 33% ?

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Behind the Round with SaaStr:  Chorus.ai Raises $45 Million

SaaStr

Tom Taulli. Behind the Round with SaaStr: Chorus.ai Raises $45 Million. This week Chorus announced its Series C round for $45 million, which was led by Georgian Partners. This brings the total amount raised at $85.2 million.

AI 231

Proactive Stakeholder Engagement – Key Strategies During Covid-19 From Lucid and Totango

Totango

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging.

Atlassian and AWS Say: “Maybe Worry a Little Bit”

SaaStr

These are crazy times. The economy has contracted at a record rate of -33%. Yet, the Cloud is on fire during Work-and-Do-Everything-Possible-from-Home. Shopify grew 100% at $3 billion in ARR. Zoom is growing at rates we’ve never seen before in SaaS and Cloud.

Cloud 221

4 Ways to Speed Up New SaaS User Onboarding

Totango

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer.

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Q2 2020 Results for SaaS Companies – A Mixed Bag

OPEXEngine

Second quarter numbers are in and results are mixed. Overall, companies were up for first half results 2020, but second quarter was tough. COVID impacted sales for most companies in April and May, with many companies reporting sales coming back in June.

Top 5 best website review products on Amazon?

SaaS Metrics

Looking forward to buying a product but worried about its reliability and quality? No worries, because reading the best product reviews would help you out. Product reviews are a must-read if you’re trying something new.

How IT Will Shape the Future of Workplaces

BetterCloud

At the beginning of what would turn out to be a global pandemic, the Canadian government tweeted that we’ve all been sent home during a crisis and are trying to work. Even companies that previously hated the idea of WFH had no choice but to embrace this new reality.

Designing a Sales to CSM Handoff that Actually Works

Customer Success-Driven Growth

The best place to set up our relationship with the customer for huge success is right from the beginning and it doesn’t get any earlier than the Sales to CSM Handoff. .

I’m Jenn Herman, Social Media Consultant, and This Is How I Use Nimble CRM

Nimble - Sales

We got inspired by Lifehacker’s How I Work series and decided to ask some of our customers why and how they’ve been using Nimble. Please meet Jenn Herman, an Instagram expert, international speaker, author, and consultant.