SaaStr
JULY 31, 2020
Being a CEO changes you. Not at first. The first year or two are a lot like “before”, just more intense. Now it’s all on your back, and your shoulders. But over time, your brain does get rewired. You get focused. And as part of that change, you will lose friends on many levels if you build a successful start-up. One tough part of that is if you co-found a company with friends, it’s likely one of them won’t go the distance.
Totango
JULY 31, 2020
Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward.
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SaaStr
JULY 31, 2020
Tom Taulli. Behind the Round with SaaStr: Chorus.ai Raises $45 Million. This week Chorus announced its Series C round for $45 million, which was led by Georgian Partners. This brings the total amount raised at $85.2 million. Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams.
Zuora
JULY 31, 2020
Are you a Twitter user? Congratulations! Not only are you making the company around $50 a year from its advertising […]. The post Do You Trust Twitter Enough To Subscribe? appeared first on Zuora.
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SaaStr
JULY 31, 2020
These are crazy times. The economy has contracted at a record rate of -33%. Yet, the Cloud is on fire during Work-and-Do-Everything-Possible-from-Home. Shopify grew 100% at $3 billion in ARR. Zoom is growing at rates we’ve never seen before in SaaS and Cloud. And Morgan Stanley has predicted Cloud penetration will be pulled forward 5+ years or more.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sales Hacker
JULY 31, 2020
Sellers are three times more likely to struggle with mental health symptoms than the average American. 2 in 5 sellers struggled with mental health in 2019, and these numbers were from last year. What do you think that means for sellers now that the national average is 33% ? Much of this is due to the nature of our profession, but it’s made worse because most sellers today operate in toxic work environments.
OPEXEngine
JULY 31, 2020
Second quarter numbers are in and results are mixed. Overall, companies were up for first half results 2020, but second quarter was tough. COVID impacted sales for most companies in April and May, with many companies reporting sales coming back in June. We recently fielded a quick survey of SaaS companies to help the SaaS Finance community better understand peer company YTD revenue performance.
Sixteen Ventures
JULY 31, 2020
The best place to set up our relationship with the customer for huge success is right from the beginning and it doesn’t get any earlier than the Sales to CSM Handoff. . Of course, the Sales to CSM Handoff is also where we can (and often do) completely drop the ball and set the relationship with the customer up for massive failure right out of the gate. .
Nimble - Sales
JULY 31, 2020
We got inspired by Lifehacker’s How I Work series and decided to ask some of our customers why and how they’ve been using Nimble. Please meet Jenn Herman, an Instagram expert, international speaker, author, and consultant. Jenn has been using Nimble for two years and highly recommends our browser extension and the email tracking feature. […].
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
ChurnZero
JULY 31, 2020
This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim: According to research by the Bain & Company, “A 5% increase in customer retention can increase profits by 25% to 95%.” Plus, “Businesses miss out on $1.6 trillion from losing customers to a competitor.” And finally, “Acquiring new customers costs 5 tim
SaaS Metrics
JULY 31, 2020
Looking forward to buying a product but worried about its reliability and quality? No worries, because reading the best product reviews would help you out. Product reviews are a must-read if you’re trying something new. Product reviews are used on shopping sites to provide consumers opportunities to review and rate the products they have purchased. These help other customers in making decisions whether they want to purchase that specific product or not.
BetterCloud
JULY 31, 2020
At the beginning of what would turn out to be a global pandemic, the Canadian government tweeted that we’ve all been sent home during a crisis and are trying to work. Even companies that previously hated the idea of WFH had no choice but to embrace this new reality. And much to the surprise of several experts, remote work is, well, working out.
SmartKarrot
JULY 31, 2020
Role: Enterprise Account Executive Location: Remote, US Organization: Talkdesk In this role, you will need to develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short and long-term for your coverage model. Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for the region’s market segmentation and targeted accounts.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
SmartKarrot
JULY 31, 2020
As a customer-facing brand in a highly competitive market, what gives you the cutting edge over others? What does it take for the customers to pick you over the competitions? How to ensure customer delight or how to improve customer satisfaction? Satisfying your prospects and creating a bond that is more than just a mere relationship demands you to delve deeper.
SmartKarrot
JULY 31, 2020
Gone are the days when businesses used to run only for the success of their own. Now the customers have become an integral part of your ecosystem. Your success would not be prolonged if the whole ecosystem around you is not growing. It’s the collective growth that drives a business of today’s world. Your customer’s business has to grow along with yours for you to keep doing business with them.
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