Mon.Nov 27, 2023

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How This Founder Built a $5 Million Product Business With No Experience in Product Development

Buffer Resources

💡 At Buffer, we’ve long aimed to default to transparency, a practice we believe helps eliminate inequality and gives everyone a greater chance of succeeding. Financial transparency is especially close to our hearts, which is why we’re proud to share Open Books, a series of small business owners giving us a peek inside their books in the spirit of being open about finances as well.

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How Salesforce Runs Its Internal Forecasting Process with Salesforce’s VP Sales Strategy & Programs and RVP SMB Sales

SaaStr

​Accurate sales forecasting is more critical to business success than most realize. Having a predictable pipeline enables more effective decision-making, from headcount planning to strategic investments in technology and beyond. During SaaStr Annual , Eric Huff, VP of Sales Strategy and Programs, and Theresa Stevens, Regional VP of the SMB sales team, shared an “under the hood” look at how Salesforce does its internal forecasting using Salesforce.

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How a SIP Registrar Simplifies Remote Work

The Daily Egg

Every day, new tools and systems are being developed to make remote work easier. In some cases, however, the technology we use. The post How a SIP Registrar Simplifies Remote Work appeared first on The Daily Egg.

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Dear SaaStr: What Risks Do Limited Partners in VC Funds Face That General Partners Do Not?

SaaStr

Dear SaaStr: What Risks Do Limited Partners in VC Funds Face That General Partners Do Not? Limited Partners or “LPs” are the folks that give the VC partners (the “General Partners”) the actual money to invest. There are many types of LPs, but the vast majority of the money comes from large endowments, non-profits, and sovereign wealth funds.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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When Not to Use Artificial Intelligence in Digital PR

The Moz Blog

In the field of public relations, the human touch remains essential and irreplaceable. Learn when not to use artificial intelligence in digital PR.

More Trending

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The next generation: Leveraging customer success to drive value

Totango

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. In a recent episode of The Digital Customer Success Podcast , Totango’s SVP of Customer Success, Chris Dishman had an insightful conversation with host Alex Turkovic about digital customer success (CS) hot topics, including health sc

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Revenue Growth Rate: Definition, Formula & How to Improve it

User Pilot

Tracking revenue on a spreadsheet is easy, but understanding the underlying factors influencing revenue growth rate is a different ball game. By the end of this article, you will be equipped to do that. As you read on, you will learn: How to properly define revenue growth. The formula to calculate growth rate and what good growth looks like. Related metrics that impact your revenue and how to use the insights to turn your product into a growth engine.

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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion.

Trends 95
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Know Your Customer (KYC): What It Is and How to Comply

Stax

204.5 billion. That’s the amount of non-cash payments made in the U.S. in 2021, according to the Federal Reserve. That’s a lot of money being exchanged—and also provides a huge amount of possibility for financial crime. Financial crime can take on several faces, including (cyber) fraud, cryptocurrency scams, and money laundering—and companies offering financial services can lose out on serious bucks.

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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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Product Growth vs. Product-Led Growth

User Pilot

Product growth vs. product-led growth? SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. Theoretically, this model helps companies scale with lower costs and higher retention. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model.

Scale 84
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Free Contact Management Software | Ultimate Guide

Teamgate

In today’s digital age, managing contacts efficiently is crucial for any business, and free contact management software offers a viable solution. This article delves into the significance of effective contact management, essential features of such software, and how they can transform business operations.

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Progress Reports in Project Management: Definition, Process & More

User Pilot

Having to write progress reports may seem like a nuisance with all the other things you have to do, but they’re essential to ensure smooth project delivery. This article explores: What progress reports are Why they’re important in product and project management How to develop robust reports Best practices for writing them Let’s dive in!

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Harmonizing sales and CS to drive revenue growth and deliver value

Totango

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. How teams accomplish this challenging dance, however, is an ongoing question. Totango’s SVP of Customer Success Chris Dishman recently sat down with the Customer Success Collective in an exclusive episode of the CS School Podcast where he offered some keen insights into how to create and foster a harmonious relationship between sales and CS.

Revenue 71
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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How to Read a Heatmap for SaaS Data Analysis

User Pilot

Understanding how to read a heatmap is one surefire way to boost your site’s conversions. A heatmap can help you understand how users interact with your web and product pages. You can also understand their preferences and pain points. In this article, we will discuss the different types of heatmaps. We will also find out how understanding their use cases can help you set up a user-friendly page.

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Google Doc Calendar Templates: Your Key to Staying Organized and Productive

Nimble - Sales

Managing a hectic professional schedule often entails grappling with the challenge of maintaining a clear and well-organized calendar. Determining the days with the most flexibility and discerning already occupied time slots can be a complex task. If you’ve ever faced this common challenge, the answer might be a Google Doc Calendar Template. This blog dives […] The post Google Doc Calendar Templates: Your Key to Staying Organized and Productive appeared first on Nimble Blog.

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Churn Rate vs Retention Rate: Formulas, Benchmarks and Ways to Improve

User Pilot

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. In this article, we will cover: Formulas to calculate each of these metrics. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 72
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a16z Connect/Fintech

Andreessen Horowitz

There is no excerpt because this is a protected post.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Stopping Revenue Leakage in Managed Services: A Comprehensive Guide

Blulogix

Stopping Revenue Leakage in Managed Services: A Comprehensive Guide By BluLogix Team In the ever-evolving landscape of Managed Service Providers (MSPs) , the intricate nature of usage charges often poses a significant billing challenge. As these providers navigate through offering Unified Communications-as-a-Service (UCaaS) , Software-as-a-Service (SaaS) , and various Cloud offerings, managing these usage charges becomes more complex.

Revenue 59
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Using Paystack for Shopify Merchants To Empower Your E-Commerce Business

Subscription Flow

In recent years, an e-commerce platform, by the name of Shopify , has grown in popularity. It was launched by Canadian entrepreneurs in 2006 and it provides online store-fronts to businesses and manages their transactions and inventory seamlessly. It can also be dubbed as a great equalizer because it empowers merchants from all around the world by helping them gain an online presence.

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MLOps vs AIOps: Exploring the Difference

TurnKey Labs

What’s a machine learning model’s least favorite subject in school? History, because it keeps forgetting the past data. Now that we’ve got your algorithms warmed up with a tech chuckle, let’s dive into the serious business of MLOps and AIOps.

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Pendo vs Appcues vs UserGuiding for In-App Surveys

User Pilot

Looking for a good in-app surveys tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for in-app surveys on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

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Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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Einstein Bots – A Helping Hand for your Salesforce Org

CloudKettle

What are Einstein Bots? Einstein Bots are Chatbots that are easy to configure from Salesforce’s User Interface. Bots automate tasks and can save costs by solving simple problems for your business. For many businesses, Bots can provide a pleasant customer experience by answering FAQs, providing basic information, and even scheduling appointments. Beyond acting as problem […] The post Einstein Bots – A Helping Hand for your Salesforce Org appeared first on CloudKettle.

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Pendo vs Appcues vs UserGuiding for Event Tracking

User Pilot

Looking for a good event tracking tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

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What is External Penetration Testing?

Audacix

Table Of Contents External penetration testing isn't just about protecting your applications and APIs - it should be a key part of a multifaceted security strategy that has far-reaching benefits. It aids in risk mitigation by identifying and remedying vulnerabilities promptly. External pen testing reduces the likelihood of cyber-attacks and potential data breaches from an external point of contact for the software.

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Pendo vs Appcues vs UserGuiding for Customer Satisfaction

User Pilot

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

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Prepare Now: 2025's Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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How to Make Security for Web Applications Ironclad

Audacix

Table Of Contents Around 51% of organizations are planning to increase their investments in improving security for web applications, as per recent research from IBM. However, it is important to note that application security is not a one-time purchase or investment but an ongoing and long-term process. It's a combination of the right tools, used by people with the right skills while applying the right processes.

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Pendo vs Appcues vs UserGuiding for Tracking and Measuring NPS

User Pilot

Looking for a good tracking and measuring NPS tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for tracking and measuring NPS on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

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Heap vs Amplitude vs Mixpanel for SaaS Analytics

User Pilot

Looking for a good SaaS analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? Let’s compare them! There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.