Buffer Resources

JUNE 22, 2023

She has since gone on to speak on panels, host workshops, and launch The PostGrad Playbook. 👀 To keep up with Jahleane, check out her website and follow her on TikTok and LinkedIn. The lesson for creators here is: Your personal experiences have value as a source of inspiration and connection with an audience.

Social Media 87

Social Media Payments Payment Methods Technical Review 87

FastSpring

JANUARY 26, 2024

Product teams can better improve and develop products when customer success has helped identify what customers need. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Well, that’s cool.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

Intercom, Inc.

NOVEMBER 17, 2021

Acknowledge what the customer is saying and be as personal and specific as you can. And in 1996, I was teaching day-long writing workshops in government agencies because I’m based in Washington DC, and they’re an employer in the neighborhood. It’s an error and maybe has cost me double payment. ’ No. .”

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. After learning about the true cost of being in business, my co-founder and I realized we needed to triple our prices and switch to a monthly payment plan option that provided monthly recurring revenue.

Payment Methods 112

Payment Methods Sales Hiring Payments Business 112

Sales Hacker

AUGUST 7, 2020

Sales Development. Career Development. Showcase Workshop. Digital Sales and Development Manager. Manager, Business Development. Empowering Sales Development. Manager Strategic Partner Development for the Americas. Director of Public Relations and Business Development. Sales Development.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SmartKarrot

OCTOBER 18, 2021

Recruitment, management, and development of all Customer Success staff in the US region. Develop local US support, implementation, and CS team with training, education, and mentoring. Conduct frequent reviews (in-person and via web meeting) with accounts and team to determine customer satisfaction and utilization levels.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. For example, if I hire someone that was closing deals on a 15-30 day sales cycle and my sales cycles are 6-9 months, I run the risk of that person a) not being successful and b) getting bored/being a retention risk.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. SugarCRM – CRM Software & Online Customer Relationship Management. vidREACH.io – Personal, Video-powered Email Outreach.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

User Pilot

AUGUST 31, 2023

New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations.

Acquisition 89

Acquisition SaaS Payments Payment Methods Metrics 89

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Selling to Big Companies. The Pirate’s Guide to Sales. The Sales Acceleration Formula. B2B Is Really P2P.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Develop domain expertise in our key verticals through deep customer collaborations, general research and attending industry events/conferences. Develop, prepare and nurture customers for advocacy.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. For example, if I hire someone that was closing deals on a 15-30 day sales cycle and my sales cycles are 6-9 months, I run the risk of that person a) not being successful and b) getting bored/being a retention risk.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SmartKarrot

APRIL 20, 2022

Better personalization. Customers tend to spend more on a brand/ product that provides personalized services. And with the customer insights from loyalty programs, businesses can build a personalized approach. As a result, the company’s website saw a bounce rate of 90%. Challenges. Mailchimp & Co.

B2B 11

B2B Scale Payment Methods Payment Services 11

User Pilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Instead, it tracks everything but you have to install a code snippet in the header of your website or use Google Tag Manager to record the event on all pages.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

OpenView Labs

AUGUST 10, 2020

Think online classes, workshops, webinars and courses that have real value and deliver real wins for customers. As we’re unable to do physical events for product launches and customer meetups, you can take your events online and connect with more people than before. pic.twitter.com/jWwc5MmBsw. Host virtual events.

Innovation 96

Innovation Payment Solutions Startup Payment Methods 96

Baremetrics

APRIL 7, 2020

Using that data, we attempt tackle churn in five different ways: Offer free trainings, workshops, & bonuses Stay engaged with customers via chat and email Referral/affiliate programs Owning up to mistakes Adding new features I’ll dive into each of these and provide examples of how we use these tactics to combat churn. It happens often.

Social Media 69

Social Media Payment Solutions Software Review Software 69

User Pilot

NOVEMBER 4, 2020

Product Managers today have an overwhelming array of code free tools for UX design and development to choose from. Most UX development will start with a wireframe. Like Adobe XD, wireframing is just one of the elements of “online whiteboard for collaboration” Miro. That’s no longer the case – thank goodness! Wireframing.

SaaS Payments 89

SaaS Payments Payment Methods Payment Solutions Payments 89

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online. There’s a link here.

Sales Hiring 164

Sales Hiring Scale SaaS Payments Payment Services 164

Sales Hacker

FEBRUARY 5, 2019

Your Product Management team should start the Customer Development process again and interview prospective Enterprise customers to find out if they have the problems you currently solve. The SMB customer may need monthly payment terms or a ‘pay per transaction’ fee. Bonus Takeaway. Who could blame them?

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

GetUplift

MARCH 8, 2019

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. Heuristic analysis is a very cool process that I believe every single website should perform.

Payment Methods 53

Payment Methods Mobile Payment Services Payment Solutions 53

Sixteen Ventures

DECEMBER 31, 2019

I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth. How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

GetUplift

MARCH 8, 2019

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. Heuristic analysis is a very cool process that I believe every single website should perform.

Payment Methods 62

Payment Methods Mobile Payment Services Payment Solutions 62