Tom Tunguz

MARCH 19, 2020

This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Estimating this ahead of time is an important exercise before developing a new financial model. Dunning is the process of collecting outstanding payments and communicating with customers about them.

Startup 204

Startup SaaS Payments Payment Services Payment Methods 204

Baremetrics

AUGUST 30, 2021

The phone rings. If you chose not to answer the phone, you’d be in the majority. People love talking to you on the phone – just not necessarily when you’re selling something. Buyers need to be in control When the phone rings, or an email pops into our inbox, we are put in a reactive position. Do you pick up?

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). I’m an execution person.

Scale 159

Scale Payment Services Payment Methods Scaling 159

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. They were self taught developers. Payments has been around for thousands of years. But we provide a combination of APIs and software. Dare I say SaaS.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

Neil Patel

JULY 21, 2021

Think of the many fast-food stores you see worldwide. This model is fairly stable because houses need recurring repairs—meaning you have the opportunity to develop long-term customers. Similar to the growing popularity of housing services, furniture stores are seeing a surge in demand. Moving Services. Furniture Franchise.

Payment Services 121

Payment Services Payment Methods Business Payments 121

GetUplift

FEBRUARY 14, 2024

While staring at a blank google doc trying to come up with smart and effective copy that will help prospects understand what it is you do — and why they should choose you over someone else — you probably find yourself almost automatically gravitating towards your competitors’ websites. Because AI is THE thing right now.

B2B 65

B2B Technical Review Payment Solutions Scale 65

Sales Hacker

OCTOBER 16, 2020

Our product alleviates the need to send out direct mail to collect payments from customers.). Go to your company website and find the testimonials. Every company wants these big logos listed on their company website. Personalization, personalization, personalization. Sell time on your calendar.

Enterprise 105

Enterprise Payment Methods Payment Services Sales Hiring 105

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes. Corporations have a huge responsibility in providing workforce development opportunities for their employees.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

CustomerSuccessBox

JULY 11, 2022

You may deal with each of these situations by developing a customer offboarding procedure. Exit Interview or phone call: Calling clients could add a more personal touch. Change of Point of Contact or Leadership : Churn frequently occurs when the customer company’s leadership changes.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. This is giving rise to this phenomenon called leapfrogging, whereby African countries are circumventing the normal pathway of economic development and jumping straight to the latest thing. Here developers are dime a dozen.

Scale 168

Scale Sales Recruiting Scaling SaaS Payments 168

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. How do CCOs influence product development and innovation? However, that benefit comes with risks.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Baremetrics

DECEMBER 7, 2023

Similarly, the startup leadership are usually the best people to figure out the type of an integration needed between their app and the billing platform. Without visibility to your A/R, it would take a while from your company leadership to notice if there’s a looming cash crunch. When a payment comes in, it should decrease.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

OPEXEngine

JUNE 9, 2020

To help accelerate your business you must embrace that in the post-COVID world, your customers will be much more willing to accept remote delivery of services that were traditionally delivered in person. Many companies added a ‘Message to our customers’ statement on the homepage of their website.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Lessons learned on leadership with Karen Peacock and Leandra Fishman. 10 years of making internet business personal.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Does it have to be in person? How does he think about the mortality rate of SMBs?

Scale 135

Scale SaaS Payments Sales Recruiting Payment Services 135

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. The critical difference is that they’ve discovered how to make strategy development faster, pragmatic and more agile by focusing on four key principles. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Founded in 2019, Cognota is the first and only LearnOps platform for corporate learning and development teams.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Aysling

JULY 29, 2021

Also, spreadsheets aren’t designed to store data from the past, so it becomes difficult to spot trends. They are limiting – they limit the vision and forecasting of company leadership. It can handle payments, reporting, HR and freelancer management. Invoices and payment history are all together in one place.

Payment Services 40

Payment Services Payment Features Payments Payment Methods 40

SmartKarrot

APRIL 10, 2023

Properly prioritise and escalate customer requests to the support or development team (detail) * Give regular reporting on projects and client KPIs. Being inundated with a lot of incoming calls Calls could be made to ask about the account’s balance, their invoice, or, if allowed, to make a month’s worth of late payments.

Customer Success 19

Customer Success Payment Methods Payment Services Technical Review 19

ChurnZero

AUGUST 14, 2020

The tool is used to facilitate and track interactions between support agents and customers via live chat, social media, phone, and email (often ticketing) as well as to create knowledge bases and other self-service customer help resources. Product, Development, or Design. Who owns it? Customer Support/Service or IT Operations.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. David Schmaier: Sure.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

ProfitWell

AUGUST 13, 2020

This book is an invaluable read for those building a company or in a leadership position. And how to be vulnerable in a leadership role. Ben also created the Cultural Leadership Fund , connecting the greatest cultural leaders to advance more African Americans into technology. Recover payments and reduce churn ?

Payments 52

Payments SaaS Payments Payment Methods Underperforming Technical Team 52

Neil Patel

DECEMBER 17, 2020

Leadership can leverage your BPM platform to track tons of useful data for measuring productivity, forecasting costs, and further refining processes. Set rules that automatically route tasks, files, data to the right person or team. Scope out the solutions on the vendor website to see examples of who’s having success with each product.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Vicki Lin : Great. Thank you Ceci. I’m Vicki Lin. Vicki Lin : Yeah.

Payments 126

Payments Scale Scaling Revenue 126

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. I mean, New Relic and Algolia, we’re very focused on the developer. So honestly, a lot of developers don’t want to speak to a human.

Payment Methods 205

Payment Methods Merchant Services Scale Payments 205

SmartKarrot

APRIL 10, 2023

Properly prioritise and escalate customer requests to the support or development team (detail) * Give regular reporting on projects and client KPIs. Being inundated with a lot of incoming calls Calls could be made to ask about the account’s balance, their invoice, or, if allowed, to make a month’s worth of late payments.

Customer Success 15

Customer Success Payment Methods Payment Services Technical Review 15

Baremetrics

AUGUST 5, 2021

Aside from the cost of tracking software comes the need to monitor your employees’ online activities throughout the day while they are working from home. One company that is finding creative ways to embrace a hybrid workplace is Wex , a payment solutions provider. It can change the atmosphere of the workplace, making it more hostile.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 164

Sales Hiring Sales Recruiting Scale Payment Methods 164

Sales Hacker

AUGUST 22, 2019

As you might guess, it boils down to how leadership incentivized the sales team. It’s also more effective than payment based on activity. You need to correlate the types of conversations you have with your team and the behaviors they develop as a result. The more accounts employees opened, the more commission they would receive.

Sales 68

Sales Payment Methods Compensation Payment Services 68

Kellblog

JANUARY 30, 2021

Here’s Lynch’s website (now seemingly somewhat out of date) to hear his side of this story. Leadership matters. It’s as if we forget the lessons of the beer game developed by MIT. I was used to remote work for individual creative positions such as writer or software developer. We do this for fun anyway, not the score.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SaaStr

OCTOBER 10, 2019

We give them the superpowers of the developer and the designer. So you can create this online interactions that are amazingly beautiful without any need for codes and without any, let’s say, true design education. Like they were looking at this existing forums as the online version of lifeless paper forms.

Scale 142

Scale Scaling Payment Methods SaaS Payments 142

OPEXEngine

MAY 4, 2021

” Many leadership paths. He started out in the late 1980s researching technology companies for Donaldson, Lufkin & Jenrette, then for Morgan Stanley, and then for Salomon Brothers before jumping to the corporate side as finance head for the online job-search site Monster. “Monthly payments had to be coordinated.

Payment Services 52

Payment Services Finance Communication Strategy 52

yoursales

JANUARY 28, 2022

Whether you're a VP Sales of a Sales Development Representative, you should expect your company to equip you to get the job done. It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Find them now.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Sales Hacker

AUGUST 7, 2020

Leadership. Sales Development. Career Development. Leadership. Digital Sales and Development Manager. Manager, Business Development. Empowering Sales Development. The Exceptional Leadership Institute for Women. Manager Strategic Partner Development for the Americas. Sales Growth.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. Developing A Winning Sales Team [16:24]. Developing A Winning Sales Team [16:24]. This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Collaborate with sales leadership to design account handoff processes.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19