Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. You can’t grow your business if your customers don’t trust you with their sensitive data. And then, in the 50s, they introduced this new thing, and there was resistance. Start early. Don’t skip on automation.

Scale 211

Scale Software Review compliance Technical Review 211

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Membership combines cohort-based programs, with a year-round experience to help you learn, execute, and scale your career and your company. Marketing: Marketing Strategy (updated), Growth Marketing (new).

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

BetterCloud

MAY 17, 2021

Prior to joining BetterCloud as our new VP of quality, Waithe was a director of engineering at MailChimp. Secondarily, I had a chance to chat with [CTO Jamie Tischart ] even before he joined the company. In those moments, I would always go back to my desk and start looking for a new job, it’s completely demoralizing.

New CTO 52

New CTO Part-Time VPE CTO Coach CTO Hire 52

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo? ” And there can be some truth to that, right? .”

New CTO 251

New CTO Scale Sales Hiring AWS 251

BetterCloud

JUNE 10, 2021

A few weeks ago, [ CTO Jamie Tischart ] and I talked about this fork in the road that engineers typically get to where they either move into management or commit to writing code for the rest of their careers. As new products are released, we will be embedding our team earlier into the value chain so we can prevent problems before they occur.

Engineering 52

Engineering New CTO DevOps as a Service CTO Coach 52

Hitenism

NOVEMBER 7, 2016

In a Quora thread , Ian McAllister, Director of Airbnb and former GM of Amazon describes the process: “ For new initiatives a product manager typically starts by writing an internal press release announcing the finished product. Working backwards isn’t a silver bullet that guarantees you success on the scale of AWS.

AWS 189

AWS New CTO Scale CTO 189

SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. And the same customer challenges that we were being presented, which was: How do you scale? In the last two years there have been so many new services around security, around machine learning that literally did not exist.

Cloud 168

Cloud Scale Trends Machine Learning 168

SaaSHolic

MAY 5, 2023

The decision to invest is based on the founding team’s potential and their product’s potential to scale and become a significant market player. The cost of capital has gone up, and digital markets have returned to normal market sizes, leading to a new environment of lower valuations and less money in the market.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Intercom on Product: Keeping the momentum going as you scale.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Andreessen Horowitz

SEPTEMBER 25, 2023

As CTO of OpenAI, Mira Murati oversaw the development and release of GPT-4 and ChatGPT. 0:00] Mira’s background [4:32] Math, physics, and AI [7:07] Natural language interfaces [10:28] OpenAI Roadmap [17:24] Scaling Laws [20:25] One model to rule them all? Sometimes you sleep and you wake up and you have a new idea.

ChatGPT 83

ChatGPT AI Scale CTO Coach 83

Intercom, Inc.

APRIL 19, 2018

Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 169

Scale Enterprise Scaling Sales Hiring 169

SaaStr

DECEMBER 3, 2020

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. If we take them one by one, what were your biggest lessons from scaling the team at Dropbox?

Scale 173

Scale Sales Hiring Sales Recruiting Sales 173

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. The good news is that today’s marketers can similarly take advantage of AI-powered recommendation engines on a more affordable scale. Yosem Reichert-Sweet, CTO, Unbounce. What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. At what scale does that become impossible? Why is this? What are the drivers of its death? How important is it to own the entire customer journey?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Chart Mogul

MARCH 5, 2019

As sales increase, customer segments become increasingly apparent and merchants must understand their customers to scale effectively. “Segmentation gets people to make decisions” Travis Logan, CTO & Co-Founder, Justuno. The easiest way to get started with segmentation is to go one level deeper in your lead capture data.

Merchant Services 73

Merchant Services Scale New CTO CTO 73

Point Nine Land

SEPTEMBER 7, 2021

There are several reasons for this line of thought: The US is by far the largest market, it’s relatively homogenous (compared with Europe), and it’s where you’ll find most early adopters of new technology. So the thinking is that whoever wins in the US will be able to get big much faster and can eventually use that scale to conquer Europe.

Venture Capital 52

Venture Capital New CTO Scale CTO 52

Audacix

JANUARY 1, 2019

Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members? After interacting with many new DevOps teams, my sense is that many of them are hamstrung by the imagination and risk appetites of their senior leaders, in a classic case of you don't know what you don't know.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Audacix

JULY 18, 2022

Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members? After interacting with many new DevOps teams, my sense is that many of them are hamstrung by the imagination and risk appetites of their senior leaders, in a classic case of you don't know what you don't know.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. Before we dive into the details, it’s worth noting a couple of things: A majority of the data points (particularly at the seed stage), were from European VCs.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Upscope

MARCH 1, 2019

Below are some notes from our CTO on the main challenges you might find and how to overcome them. If it's the same, nothing happens, otherwise we send over the new picture. Upscope co-browsing is built from the ground up rather than using what were (at the time) a limited set of open source co-browsing solutions to start with.

New CTO 40

New CTO Systems Review CTO Travel 40

ProfitWell

DECEMBER 6, 2019

We also have an episode of the ProfitWell Report that looks at the data from almost 2,000 companies to uncover how customer success impacts retention and churn, linked here. On a global scale, on average, product marketers with strong leadership support earn almost $13k more a year than those without. Here are a few teasers.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Kellblog

JANUARY 29, 2020

I can’t tell you the number of times that I’ve heard “we sell to the CIO,” only to be introduced to someone whose business card said “director of data warehousing.” Second-order benefit: that means you avoid data breaches and/or save millions in ransomware and other breach-related costs.

Startup 99

Startup Sales Hiring CTO Hire New CTO 99

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Move Faster & Scale Successfully. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. I think it’s changing, and the Spencer Stuart data in Harvard Business Review show that it’s changing too. You run the gamut. It gets quite complex.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Of course, not at scale.

Scale 124

Scale Scaling CTO Hire Part-Time VPE 124

OpenView Labs

OCTOBER 11, 2019

Starting the Process – Data and Common Sense. The first step in the process was to look at the available data. We had years of transactional data from which to mine insights about how customers wanted to be sold and what they were willing to pay. No sliding scale. No unexpected costs. – once.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Major challenges facing a new CEO [19:40]. Regie uses AI to create inbound, outbound, and even follow-up sales campaigns faster using over a billion rows of performance data across 75 industries. Vishal Sunak: We are on the scale to eight digits right now, not that far away.

Scale 108

Scale CTO Hire Scaling CTO Coach 108

Intercom, Inc.

FEBRUARY 16, 2022

In December, we announced European data hosting , the result of one of Intercom’s biggest ever infrastructure projects. We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. What we knew – and what we didn’t.

Scale 234

Scale New CTO Engineering CTO 234

SaaStr

JANUARY 17, 2024

Enterprise Use Case Buckets for AI If you look at the landscape of use cases right now, Douwe Kiela, CEO of ContextualAI, explained that there are essentially three big buckets: Info discovery and info synthesis — how do I get deeper insights and not just data? Hierarchical summarization — how do I turn it into something I can act on?

AI 238

AI Enterprise Artificial Intelligence compliance 238

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 221

Part-Time VPE Technical Cofounder CTO Hire New CTO 221

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

Sales Hacker

OCTOBER 13, 2020

You can access that data set once you contribute your own information on a blinded basis. You can access that data set once you contribute your own information on a blinded basis. Ryan has been building and scaling companies on the sales side for over 20 years. Using RepVue, you can figure out exactly what people are making.

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Scale 96

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? 300: When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. And second, just last week he started an incredibly exciting new opportunity with his new company. I’d say the following.

CTO Hire 133

CTO Hire compliance Scale Startup 133

SmartKarrot

FEBRUARY 16, 2022

You can access the latest information, insights, trends, and data to enhance your knowledge of the latest SaaS industry developments. Asia Orangio is a SaaS expert who helps SaaS companies and start-ups to craft a data driver strategy and implement award-winning marketing strategies to win the audience. Asia Orangio. Casey Winters.

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VP of Engineering Scale SaaS Venture Capital 10