article thumbnail

Using Generative AI to Drive Corporate Impact

TechEmpower SaaS

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences.

article thumbnail

Generative AI – The End of Empty Textboxes

TechEmpower SaaS

We recently completed a web-based application that uses a unique algorithm to match professionals with new career opportunities. As part of the onboarding process, the app asks both job seekers and employers what they’re looking for - in a text box - while providing a few suggestions in a pop-up.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Security at Intercom: How our InfoSec team protects our customers’ data and trust

Intercom, Inc.

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Evolving security landscape.

Data 118
article thumbnail

30+ Tough Learnings from Losing a Top Customer

SaaStr

“For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. ” — Echeyde Cubillo, Co-founder and CTO, Acme Ticketing.

CTO Hire 264
article thumbnail

11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

article thumbnail

Webhooks: Enabling PLG in SaaS Applications

Frontegg

While the latter is a complete language with calls and functions to handle or process data, webhooks sit in predefined parts of the app and are fully automated. This allows data manipulation before the call and lets the recipient to control the flow as per the product requirements. Re-onboarding is often overlooked.

New CTO 98
article thumbnail

[Podcast] SaaS Observability Done Right

Frontegg

Aviad Mizrachi, co-founder and CTO at Frontegg and Dotan Horovits, Technology Evangelist at Logz.io, converged to discuss the crucial SaaS Observability aspect. SaaS Observability helps companies understand how an app is operating based on the data that is harvested from end-user and system interactions. Here’s a quick recap.

SaaS 98