ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Partner success will be a growing need in 2021.

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

SmartKarrot

MAY 4, 2023

Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. To fulfil the needs of the client and Birlasoft, create efficient processes that provide leadership and structure in confusing situations. Advice and support for customers.

Customer Success 19

Customer Success Outsourced Development Payment Features Leadership 19

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more. About ChurnZero.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SmartKarrot

JANUARY 4, 2023

Role: Director of Customer Success Location: Remote, United States Organization: Slync.io As a Director of Customer Success, you will plan, lead, organize and control multiple project initiatives in accordance with the approved scope and schedule. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

ChurnZero

OCTOBER 4, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today we are showcasing – Sam Schneider, the VP of Client Success at Bloomfire. A: It’s ok to say no.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

APRIL 10, 2023

Apply here: [link] Role: Consulting Customer Success Manager Location: Philadelphia, PA, United States Organization: Pop-Up Talent As a Consulting Customer Success Manager, you’ll establish relationships of trust as trusted advisors with executive sponsors, customer stakeholders, and important accounts.

Customer Success 19

Customer Success Payment Methods Payment Services Technical Review 19

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SmartKarrot

MARCH 23, 2023

Apply here: [link] Role: Customer Success Representative Location: Irvine, CA, United States (Remote) Organization: Vert Energy Group As a Customer Success Repreentative, you’ll bringing on new clients. Subscriptions from clients renewed. Control and monitor the onboarding of customers.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Technical Review Systems Review Outsourced Development 19

SmartKarrot

APRIL 10, 2023

Apply here: [link] Role: Consulting Customer Success Manager Location: Philadelphia, PA, United States Organization: Pop-Up Talent As a Consulting Customer Success Manager, you’ll establish relationships of trust as trusted advisors with executive sponsors, customer stakeholders, and important accounts.

Customer Success 15

Customer Success Payment Methods Payment Services Technical Review 15

CustomerSuccessBox

JUNE 13, 2019

A few months ago, we hosted a customer success meetup in Bangalore where several Customer Success Leaders shared their learnings and insights. We kickstarted the meetup by discussing Moving from reactive support to proactive success. Manager – Customer Success, Synup ). Senthilvel Prakash (Sr.

Customer Success 45

Customer Success Sales Hiring Customer Support Acquisition 45

SmartKarrot

NOVEMBER 24, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Payment Services Payment Solutions Software Review 19

SmartKarrot

AUGUST 4, 2022

Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Apply here: [link] Role: Customer Success Manager Location: New York City Metropolitan Area, US (Hybrid) Organization: Regal.io Apply here: [link].

Customer Success 19

Customer Success User Experience Innovation Retention 19

Frontegg

MARCH 17, 2022

Likewise, if the sales team has poor leadership, leads can’t be handled. Besides the operational risks and fragmented approach, SLG tends to focus on the product and not the customer. With a frictionless onboarding experience. Product-Led companies can turn customers and end-users into avid brand advocates.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Proactively manage customer health and engagement to mitigate business risk.

Customer Success 19

Customer Success Outsourced Development Forecasting Education 19

SaaSOptics

MARCH 1, 2022

This speedy implementation, onboarding, and deployment process is a considerable advantage for finance teams trying to keep pace with their organization’s rapid growth. Data silos sometimes make it easier to locate quotes, invoices, financial statements, and more for growing finance teams still developing a consistent workflow.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

SmartKarrot

MARCH 31, 2022

Role: Customer Success Director Location: Denver, CO, US Organization: E Source As a Customer Success Director, you will be the primary point of contact for the customers, acting as a concierge for all of E Sources offerings. Management of renewals for subscription memberships.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

ChurnZero

JULY 16, 2021

Speakers: Madeline Evans , Digital Customer Success Manager, ESG. Britt Layman , Customer Success Operations Manager, ESG. Q: How do you incorporate digital aspects into your existing customer journey? And it’s not just within Customer Success. Q&A Recap. Marley Wagner , Sr.

Scale 98

Scale Customer Success Onboarding Churn 98

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

Chart Mogul

JANUARY 20, 2020

The purpose of the Partner Program is to facilitate some of the onboarding , training, and enablement inside the organizations that choose Teamwork. They might be using a legacy piece of software that requires custom integration and/or data migration. Teamwork’s Partner Program. An example of a typical partner is OneMotion.

Acquisition 52

Acquisition Retention Payment Features Leadership 52

Chart Mogul

JANUARY 20, 2020

The purpose of the Partner Program is to facilitate some of the onboarding , training, and enablement inside the organizations that choose Teamwork. They might be using a legacy piece of software that requires custom integration and/or data migration. Teamwork’s Partner Program. An example of a typical partner is OneMotion.

Acquisition 52

Acquisition Retention Payment Features Leadership 52

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

Scale 75

Scale Sales Hiring Onboarding Customer Success 75

User Pilot

JULY 27, 2023

When it comes to early-stage customer retention strategies, you have several ideas to try out: Personalizing the onboarding experience to shorten time to value. Using interactive walkthroughs to help customers unlock value right away. Retention directly lowers customer acquisition costs.

Retention 74

Retention Strategy Management Churn 74

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

FastSpring

SEPTEMBER 16, 2022

But our customer relationships can also be strengthened by giving members additional access to those of us at FastSpring. FastSpring already offers a diverse, responsive support team for customers and their buyers, and we have customer success managers for some of our customers with particularly large or complex businesses.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

Totango

NOVEMBER 5, 2021

What helped you build your customer journey map and what were the main factors you took into account? MH : Well, it all started off on big sticky notes, just trying to figure out how we wanted our customers to experience their onboarding journey. How to Drive Customer Engagement. Also, our team is very data-driven.

Scale 110

Scale Engagement Scaling Strategy 110

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Compensation Systems Review Leadership 10

SmartKarrot

JANUARY 18, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: BetterCloud As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health.

Customer Success 10

Customer Success Forecasting Payment Features Advertising 10

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. What’s a Customer Health Score? Do I Need More Than One Customer Health Score? Customer Success Around the Web.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

Valuize Consulting

SEPTEMBER 22, 2021

Are You Measuring Customer Health Properly? With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? What are the key improvement opportunities for our Customer Success (CS) strategy?

Scale 52

Scale Machine Learning Artificial Intelligence Leadership 52

Valuize Consulting

SEPTEMBER 22, 2021

Are You Measuring Customer Health Properly? With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? What are the key improvement opportunities for our Customer Success (CS) strategy?

Scale 52

Scale Machine Learning Artificial Intelligence Leadership 52

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. It's just not an efficient way to grow anymore now that it's 7X more expensive to acquire a customer than to retain one. Here are three ways to grow your business utilizing customer retention. Organize your teams around the customer relationship.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55