Remove Customer Success Remove Data Analysis Remove Software Development
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How to Conduct a Root Cause Analysis in SaaS: Step-by-Step Process

User Pilot

The latter is where you need to start collecting behavioral data you can manipulate (e.g. This step is essential, because if the churn rate has been abnormally high in the last two months, then you can use some data analysis tools like: Retention cohort analysis. Path analysis. No exceptions.

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Serious About Customer Success? Your CRM is Not Enough!

ChurnZero

Serious About Customer Success? The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. Your CRM is Not Enough!

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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

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Product Manager Career Path: A Guide for Growing in Product Management

User Pilot

Performing all these responsibilities requires collaboration with cross-functional teams made up of engineers, marketers, sales reps, and customer success managers , to name just a few. Technical background can help you understand the product development process and communicate with the engineering teams effectively.

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How to Create a Persona in 4 Steps: A Guide with Template & Examples

User Pilot

For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base. Finally, social media comments from users give you an unfiltered view of your customers’ thoughts about your brand. Likewise, most businesses have multiple distinct personas.

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Head Of Product Career Path

User Pilot

If your major isn’t directly related, consider taking courses in marketing, business strategy, project management, and data analysis. Topics range from product strategy and leadership to user research and data analysis.

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Best Resources for Head Of Products

User Pilot

Essential tools for heads of product include Userpilot for user research & product analytics, ChurnZero for customer success & retention, and Asana for project management & team collaboration. Looking to enhance product adoption and drive customer success? Book a demo today!