How to Conduct a Root Cause Analysis in SaaS: Step-by-Step Process
User Pilot
FEBRUARY 12, 2025
The latter is where you need to start collecting behavioral data you can manipulate (e.g. This step is essential, because if the churn rate has been abnormally high in the last two months, then you can use some data analysis tools like: Retention cohort analysis. Path analysis. No exceptions.
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