Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Kellblog

APRIL 4, 2021

The CEO said to the CTO as we were leaving, “spend the $9M anyway.” We are team members in an organization, after all. They apologize for missed quarters or bad hires. Founders own the team. After much wrangling, the board agreed that we should spend $8M. The meeting adjourned shortly thereafter.

CTO Coach 99

CTO Coach CTO Hire Sales Hiring CTO 99

OpenView Labs

JULY 16, 2020

Back in March and April, when we were all adapting to COVID-19, I used the Mood Meter at the beginning of a bunch of my leadership team meetings because I found it was a really useful tool to open up the discussion. Intellectual curiosity is something I look for in hires. ICYMI: Meet Mailchimp’s CTO Eric Muntz.

CTO Hire 55

CTO Hire New CTO CTO Underperforming Technical Team 55

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? When is the right time to hire the first sales rep? Should you hire 2 at a time?

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. But despite these differences, Farhan Virji, VP of Customer Happiness at Later, believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStock

MARCH 29, 2019

Black Holes: these are ideas that take up a lot of company effort while offering poor ROI. That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. Work on developing your brand. Hire Game Changers to Propel Growth. Full post. .

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale compliance Software Review Technical Review 211

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. in debt to buy out their investors.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

User Pilot

MARCH 7, 2024

This could be explained by the fact that it was women, more often than men, who had to step down and work part-time to take care of stay-at-home children during the pandemic. Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. They equate “white” with “good” and “black” with “bad.”. but, “how fast can we do this?”

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 227

Part-Time VPE Technical Cofounder CTO Hire New CTO 227

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. So very, very small team.

Scale 124

Scale Scaling CTO Hire Part-Time VPE 124

SaaStr

JULY 28, 2021

My marketing team wanted me to do the world’s most boring video. I retired from SunGard Treasury Systems as their CTO. Frankly, we got some bad advice from VCs in the early days. It is much more painful to have to fire people and contract as a company than it is to grow. We’ll dispense with that right away.

Startup 272

Startup CTO Hire Sales Hiring CTO Coach 272

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does one know when we need to hire generalists vs specialists? How does Karl structure the hiring process today? What works?

Sales Hiring 218

Sales Hiring Scale CTO Hire CTO Coach 218

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. I immediately left the office, went home, packed a bag, went the airport, booked flights, showed up there at mid night, met with the individual. Want to see more content like this session?

CTO Hire 157

CTO Hire Travel Underperforming Technical Team CTO Coach 157

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. COO, what does it mean?

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Hiring managers are also just trying to sell as well. Are they hiring?

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

SaaStr

APRIL 9, 2019

Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You’ve got to learn about sales, about marketing and, otherwise, you need to hire a lot of other people around you to help. Eric Yuan: Because, at that time, we really needed a product.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. The good thing is … this is the good news, bad news. Want to see more content like this?

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

SaaStr

AUGUST 15, 2020

And whether it’s Algolia, Gainsight, New Relic or anything else, you’re being measured on value, not just adoption and at the same time, even outside of COVID, there’s all these other trends happening. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

Sales Hacker

AUGUST 18, 2020

If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. All you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money, oh, and do all of this with less time.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. It’s how do you transition the team, how do you not loose each and every friendship that you’ve ever had?

Scale 146

Scale Business Sales Hiring CTO Hire 146

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. Which role should you hire for first? One thing is the timing. Is it a time?

Sales Hiring 256

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 256

Chart Mogul

JULY 1, 2020

Customer development interviews. Customer development interviews, on the other hand, give marketers a clue about what their customers really want or need. Intuit regularly conducts customer development interviews to test design changes and new features. Relevance and added value are key to developing our customer base.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. You have to continually take a pulse of your team and how they’re feeling. We’re, what, five months into the pandemic and for many of us it’s been five months since we’d been into an office.

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

Outseta

NOVEMBER 19, 2019

Why building trust with your internal team is the hallmark of great marketing leaders By Geoff Roberts The role of the modern Chief Marketing Officer is a tough one—you’d be hard pressed to name another position that requires a wider range of skills.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Chart Mogul

JULY 1, 2020

Customer development interviews. Customer development interviews, on the other hand, give marketers a clue about what their customers really want or need. Intuit regularly conducts customer development interviews to test design changes and new features. Relevance and added value are key to developing our customer base.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? I just came out of Stripe, I just came out of Datadog, I came out of Fastly, I’m an engineer, I love the guy that was the CTO of Fastly who [inaudible 00:08:34] making it up.

Sales Recruiting 168

Sales Recruiting Development Team Review Technical Review Sales Hiring 168

Teamgate

JANUARY 14, 2019

I was planning to become a war correspondent, as was my role model and inspiration Anna Politkovskaya , but when the time came and I was invited to join a group of journalists from a very reputable broadcasting team to go to Palestine in 2010, when I was still at university, unfortunately, I had to reconsider my life choices.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

JANUARY 14, 2020

That was our first transitionary moment, and from that point forward, we began investing heavily in building a way to teach people technology skills outside of a physical classroom. This won’t be that bad. We were also teachers, we taught in the classroom, so we knew how to teach the first courses.

B2B 134

B2B B2C Scale New CTO 134

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. Why is it no longer to come into large enterprises with a small contract and expand? How has Peter found the transition from CTO to CEO this time?

VP of Engineering 132

VP of Engineering CTO Hire Technical Review Sales Hiring 132