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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

Learn and apply basic statistical tools to solve real-world Customer Success problems Track churn accurately Measure and interpret NPS and CSAT in new ways Construct predictive customer health scores Increase forecasting accuracy Improve business results. What you’ll learn. Customer Success Manager (CSM) Elite. And the best part?

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How Dopple Is Defining an Emerging Market

FastSpring

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. It starts with self service. But that’s not how we live.

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PODCAST 154: Guided Selling with Neil Ringers

Sales Hacker

Now, without further ado, let’s listen to this interview with Neil Ringers. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). I did a couple of startups from there, in the CRM ecosystem, then got into TOA, which was field service in the cloud.

Scale 102
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SaaStr Podcasts for the Week with Outreach and OverView — December 20, 2019

SaaStr

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. This interview originally aired as Episode 229 on April 29, 2019. How does Manny think about quota construction today? Harry Stebbings.

Scale 142
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How Intercom is preparing for a return to the office

Intercom, Inc.

Niamh Flannery – Senior Design and Construction Manager. I’m the Senior Design and Construction Manager. ” What we did was we looked at the marketplace and identified three things that we wanted to capture. How are they going to manage when they’re doing interviews?

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Customer Insights to Transform Sales Conversations

Sales Hacker

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Professional services/customer success. For existing products and services you may feel this is unnecessary, but for new propositions, it will be essential. round table, phone interview, online survey).

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5 Rules to Win When Competition is Everywhere With Atlassian COO Anu Bharadwaj and Boast.AI Co-Founder Lloyed Lobo

SaaStr

Co-Founder Lloyed Lobo interviews Bharadwaj as she shares Atlassian’s five building blocks to win. Overall, as you construct your team and your company, it’s important to think about the distribution across build and sell, and take a completely different vector and approach to selling,” says Bharadwaj. In this session, Boast.AI

Scale 241