SaaStr

AUGUST 5, 2020

The verticals we focus on are obviously the office productivity, dev tools, but also some of the more antiquated industries, including construction, agriculture, manufacturing, et cetera. From the founder’s point of view, in the upmarket, a lot of founders will survive because the market is great.

Technical Review 143

Technical Review Payment Methods Travel Development Team Review 143

SaaStr

AUGUST 29, 2019

First of all, when you just started your company, that product market feed is literally critical. So it’s extreme and those that, that, those things are set in the early days through the product market feeds. It could be product market feed, it could be something else. Success always comes from people.

Sales Hiring 107

Sales Hiring Scale Outsourcing Services Scaling 107

Intercom, Inc.

JANUARY 20, 2022

Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. If you have any kind of good product-market fit, you will get copied, and once you get copied, there’s no reason to pick you over other companies.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

SaaStr

OCTOBER 4, 2019

So it was always this common hack that carts were shared in the office, and people were paying out of pocket, and it just came with so much, on one side de motivation of the employees is not being fully autonomous here, but also a lot of administration that we ended up picking up in finance. As you said, it was a big last round.

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

SaaStr

FEBRUARY 7, 2020

Early stage, there’s going to be demand risk and product market fit risk, but later the risk is about the ability to scale. Is it in that pre product market fit phase? What types of product marketing pieces do we need to generate and create? Harry Stebbings: Totally. I see that. What a hero.

Scale 170

Scale Underperforming Technical Team Investment Sales Hiring 170

SaaStr

MAY 17, 2019

I’m a massive nerd when it comes to quota construction, per se, how do you think about building ambitious enough quotas for your teams to hit, but also not too ambitious that they get discouraged if they don’t hit them? And I just wish I’d focused more on sales and not finance strategy, and all the other stuff.

Scale 146

Scale Sales Hiring Software Review Leadership 146

SaaStr

JANUARY 31, 2020

In general, people want to pay you for the value that they get so you can have a very open constructive conversation with your customers about pricing and why it’s working, why it’s not working for you and what are the changes that you need to make. So number one is experimentation and try new things. And that’s not true.

Scale 170

Scale Sales Hiring Pricing Leadership 170

SaaStr

MARCH 12, 2019

But it is fascinating to me because I speak to Jason Lemkin, and he’s said to me before that multiyear contracts, unless they’re paid up front, is really just shifting the burden of renewals from customer success to finance. Harry Stebbings: Penultimate one, constructing sales comp plans. What’s the advice?

Scale 168

Scale Enterprise Scaling Sales Hiring 168