Stax

DECEMBER 20, 2023

Since we’ve spoken a lot about credit card processing before, today we’ll take a look at how to find the best credit card processor for your SMB in 2024. Since the big players in the landscape generally all offer a robust set of services, data shows that most SMBs are satisfied with their payment processors and aren’t likely to switch.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

SaaSOptics

MAY 30, 2018

QuickBooks is an easy decision for a SaaS startup or SMB. However, subscription-based businesses quickly run into challenges.

Revenue 40

Revenue SMB compliance SaaS 40

Tom Tunguz

JULY 14, 2013

For example, Zuora enables subscription billing; Expensify manages employee expenses; ZenDesk builds customer support systems. At the outset, the company targets the less sophisticated SMB segment which doesn’t demand the compliance, heavy security and integration features needed by enterprise customers.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The Inside Sales representative then reaches out to each interested customer and attempts to move them to a paid subscription.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Intercom, Inc.

DECEMBER 13, 2018

We are going from having an enterprise business to having a mid-market business to investing in an SMB business. With our go-to-market strategy, as you said, we turned the playbook upside down and we’re going from the enterprise to mid-market to SMB. Ultimately, the product works for every company.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

ProfitWell

SEPTEMBER 3, 2019

To help you design the perfect pricing page for your subscription company, we're taking a closer look at some of the best pricing page examples, the design principles each company follows, and how they measure success. And for larger companies with 50–100+ employees, things such as compliance reports, SLAs, and support become more important.

Pricing 69

Pricing Scale Technical Review compliance 69

FastSpring

DECEMBER 8, 2022

Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more. “So I can see: is there an ecosystem around what’s happening that I can maybe try to tie into with my marketing?”

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

NOVEMBER 22, 2019

Because that is a very clear measure of a subscription model health. So that’s changed of course, clearly with a subscription business model. Harry Stebbings: SMB to enterprise or vice versa. Harry Stebbings: I totally get you and agree with you. So product, market, and people was my matrix.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

SmartKarrot

DECEMBER 21, 2020

Handle overall responsibility for managing the customer relationship with Sage Intacct’s SMB customer base. Negotiate and secure renewals, identify and assess renewal risks for customers’ license subscriptions and collaborate with internal teams to ameliorate. Communicate product roadmap to customers.

Customer Success 10

Customer Success Scale Leadership SMB 10

Neil Patel

DECEMBER 5, 2020

Phoneburner – Best for Remote Teams VanillaSoft – Best for Outbound Sales Voicent Cloud – Best Standalone Auto Dialer Software Mojo – Best for SMB Sales RingCentral – Best for Compliance Kixie – Best for Local Presence. Compliance. Be conscious of compliance, but don’t stress too much.

Software Review 143

Software Review Software Scale compliance 143

Neil Patel

JANUARY 7, 2021

Schoology – Best for K-12 education D2L Brightspace – Best for higher education Tovuti – Best for selling online courses Looop – Best for SMB employee training Docebo – Best for enterprise learning Sensei – Best LMS plugin for WordPress. The other thing to pay attention to is content compliance.

Systems Review 138

Systems Review Management Scale Education 138

Sales Hacker

OCTOBER 7, 2021

Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). It took me a long time to admit to myself that I don’t enjoy transactional SMB sales. Cassie is a graduate of Duke University and holds an MBA from the Tuck School of Business at Dartmouth.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130