SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 206

Scale compliance Healthcare AI 206

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 93

AI Customer Success ChatGPT Management 93

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 60

Retention Software Review Technical Review Scale 60

Blulogix

FEBRUARY 27, 2024

Technological Innovations: Delving deeper into the role of AI, machine learning, blockchain, and other emerging technologies, the whitepaper explores how these advancements are revolutionizing billing, subscription management, and customer engagement. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

User Pilot

SEPTEMBER 21, 2023

This information can then be used to improve the user experience, optimize in-app flows , and boost retention. This insight allows you to optimize the trial experience, increasing users’ likelihood of transitioning from free trials to paid subscriptions. That’s a sign of friction.

Payment Features 91

Payment Features Customer Lifetime Value User Experience Churn 91

Natalia Luneva

JANUARY 7, 2023

Office E3 is a cloud-based suite of productivity apps and services with information protection and compliance capabilities included. free with key password free хороший with email archiving, content search, basic audit, manual retention policies and sensitivity labels. Unlimited OneDrive storage for subscriptions of five or more users.

Payment Services 52

Payment Services Payment Features Payment Solutions Payment Methods 52

User Pilot

NOVEMBER 30, 2023

Mixpanel report types include Funnels, Flows, Retention, and Insights reports. In terms of intuitiveness and ease of use, Userpilot is a better alternative with its funnel, trend, retention, and path analysis. Mixpanel has multiple report types, such as its Funnels, Flows, Retention, and Insights report, respectively.

Scale 94

Scale Retention Trends Pricing 94

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. Retention shows that you are providing a valuable service that keeps your customers coming back. Not to mention acquiring new customers can be rather expensive yet retaining them well, it’s a lot cheaper. What is retention software? Lower churn.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

User Pilot

APRIL 7, 2024

ChartMogul is the best subscription and revenue-tracking software. Retention tables. The retention table feature lets you monitor the retention rates of different cohorts. Userpilot’s retention tables. Customer profiles. Pricing Pendo uses a quote-based pricing model for all of its subscription tiers.

Scale 88

Scale Social Media AI Search SaaS 88

User Pilot

MAY 17, 2024

While Google Analytics is a popular tool, here are three compelling reasons to consider its alternatives: Data Privacy Concerns: Google Analytics collects vast user data, raising privacy concerns for your SaaS and other small businesses with little to zero security systems. Set up your metrics to measure growth and retention.

SaaS 52

SaaS Scale Software Review compliance 52

User Pilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. Lou Assist is a product adoption tool built by the customer success platform Totango. The paid subscriptions range from $79/month on the entry-level Startup plan (with the annual discount) to $239/month for the Growth plan.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

MAY 12, 2024

Expensive Pricing Model : Pendo is more expensive than most solutions on the market and the subscription cost rises rapidly as your MAUs grow. All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention.

SaaS 52

SaaS Software Review Onboarding Technical Review 52

User Pilot

MAY 16, 2023

Good value metrics are easy to understand for users, aligned with product value , and grow with customer usage. To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value.

Metrics 94

Metrics Customer Lifetime Value SaaS Pricing 94

User Pilot

MAY 12, 2024

Its entry-level plan starts at an affordable $74/month but getting the Product Tours add-on and extra team seats could lead to your subscription cost skyrocketing. In addition, with HelpHero, you can easily create and customize walkthroughs without coding. You can use it to ensure users know what’s new and how to use it.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

MAY 12, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. With Amplitude, you can create a custom dashboard to collate multiple charts and reports on a single page. Usage tracking on Heap.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

User Pilot

FEBRUARY 28, 2024

Because Pendo is a no-code product adoption platform, your product marketers and customer success managers won't be bottlenecked by an overreliance on engineering resources. Pendo's analytics are divided into paths, funnels, and retention — with the lattermost being able to track cohort churn over time. Source: Pendo.

Software Review 97

Software Review Engagement Technical Review AI 97

User Pilot

MAY 12, 2024

All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention. All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

MAY 20, 2024

Let’s look at the most common scenarios where Kompassify is not the right tool for your user onboarding needs, and you should be looking at other alternatives: Lack of Integrations and Poor Analytics Functionality : Kompassify doesn’t provide sufficient analytic information for customer feedback and product adoption.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Other product analytics features that come in handy include Journey Maps, Funnel analysis, Retention analysis, and Heatmaps. Let’s take a closer look at its benefits.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

User Pilot

JULY 6, 2023

It lacks analytics features, customization options, and overall it might not be worth the price for some companies. Get a Userpilot Demo and see how you can effectively measure customer loyalty and satisfaction. We know it’s perfect for customer success and product marketing because we built it for it. Jotform emails.

Payment Solutions 90

Payment Solutions Payment Methods Software Review Payments 90

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. You can use the Funnels, Journey Maps, Engagement, and Retention analysis features for a more detailed look at user behavior. It particularly helps with retention.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

SmartKarrot

JUNE 16, 2022

With substantial changes in our current business landscape in recent years, most modern businesses have shifted towards subscription-based recurring billing and operational models. Recent studies have shown that the global subscription billing management industry is forecasted to reach a market value of approximately $10,772.14

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

User Pilot

MAY 17, 2024

In addition, with HelpHero, you can easily create and customize walkthroughs without coding. The result – is less frustration and confusion and higher user adoption and retention. Help Scout is a help desk software solution designed to help businesses provide seamless customer support. What do users say about Whatfix?

Software Review 52

Software Review Technical Review SaaS Onboarding 52

User Pilot

MAY 12, 2024

In addition, with HelpHero, you can easily create and customize walkthroughs without coding. The result – is less frustration and confusion and higher user adoption and retention. All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

MAY 12, 2024

It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Set up your metrics to measure growth and retention. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. What do users say about Hotjar?

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

User Pilot

MAY 12, 2024

All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention. Below are some good reviews by Chameleon users: Chameleon offers a good variety of experiences that can be customized and the final output blends right into our customer interface.

SaaS 52

SaaS Software Review Technical Review Onboarding 52

User Pilot

DECEMBER 10, 2023

It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Pro – Tailored for enterprise businesses with robust security and compliance requirements.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

MAY 12, 2024

It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. With Amplitude, you can create a custom dashboard to collate multiple charts and reports on a single page. It allows your team to see every moment of the customer experience clearly, so you can make changes that work.

Software Review 52

Software Review SaaS Technical Review Scale 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. Here’s how you can do it: Select Retention Analysis under the Retention chart and select the Start and Return events. Besides Retention Analysis, you can use charts like Engagement and Funnel to support insights collected from churn analysis.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 29, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Onboarding Technical Review User Experience 52