Remove compliance Remove Customer Success Remove Interviewing Remove Leadership
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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

To solve this, Deel interviewed 200 founders seeking answers to the question, “If you’re open to hiring internationally and remotely, what are your biggest challenges, and what kind of product can we build to solve them? This insight led Deel to focus on solving payments and compliance. Listen to your team.

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5 Challenges in Moving Upmarket and How to Overcome Them with Salesforce Ventures

SaaStr

Going upmarket drives category leadership because you establish yourself as the company that the Fortune 500 logos use. It won’t be an overnight success, and you’ll likely experience failures. Security — SOC 2 compliance is table stakes. Let’s look at the why, the when, and a warning. We’ve already mentioned the why.

Scale 182
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Accelerating Value From Customer Success Technology: An Interview With Jason Bouros

Valuize Consulting

Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. What’s the sequence?

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6 Sales Tech Trends to Watch in 2020 (Based on Interviews with 250+ Vendors)

Sales Hacker

Sorry y’all, but nobody wants your whitepaper anymore… #4: AE’s, Account Managers, and Customer Success Reps will finally get some love. Account executives, Account Managers, and Customer Success Reps have largely been forgotten about. How can you identify your ICP ? is spent on SFDC consulting….

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Q&A recap: Driving customers to value during onboarding, at scale

ChurnZero

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98
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Sales–Product Tension: The Secret to Segment’s Success

Andreessen Horowitz

Joe: The first time I met you was in the interview process. And so, as I went around and I interviewed some of the other executives, I heard similar things. But with our enterprise customers, we were probably part of $100M digital transformation project run by Accenture. But we would bring to a weekly meeting 2 or 3 customers.