SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Scale Onboarding compliance 19

SmartKarrot

APRIL 28, 2020

Role: Customer Success Manager Location: Remote, USA Organization: LivePerson As a CSM, you will own a portfolio of Enterprise customers and have responsibility for driving successful programs that enable usage growth and overall return on investment.

Customer Success 10

Customer Success compliance Innovation Education 10

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. The objective of these marketing campaigns is to increase brand awareness and further customer education to move respondents closer to a sale.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 164

Underperforming Technical Team Sales Hiring compliance SMB 164

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

APRIL 23, 2021

Use content to educate your customer 9. Churn rate is the percentage of customers that leave your business over a given time period. Only showing an advanced security and compliance module to enterprise customers. Paying attention to customer needs in this way will reduce churn.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer.

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SaaStr

DECEMBER 23, 2020

Tamar Yehoshua: We have a lot of ways that we get feedback from our customers and some of it is obviously we have a great customer support team and a great customer success team. We do what’s called customer advisory boards, where we bring our champions together with representatives from marketing and sales.

VP of Engineering 256

VP of Engineering Software Review Technical Review Underperforming Technical Team 256

SmartKarrot

MAY 19, 2023

By analysing large datasets, the AI can recognize trends that might else have been ignored, allowing finance professionals to make more educated and accurate decisions. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. Humans are inherently biased.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

MAY 19, 2023

By analysing large datasets, the AI can recognize trends that might else have been ignored, allowing finance professionals to make more educated and accurate decisions. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. Humans are inherently biased.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. They have the potential to significantly enhance the customer experience and maximize customer success.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

Payrix

APRIL 2, 2024

However, while certain services, like PCI compliance, are universally essential, others may vary in relevance across different verticals. So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

SmartKarrot

JANUARY 6, 2022

So, it is imperative for any business that their customer-facing teams, such as sales, support, and success teams, are efficient in carrying a conversation with the customers. To increase the efficiency of the team that converses with customers, the business needs to monitor and analyze every call with customers.

Software 10

Software Artificial Intelligence Sales Hiring compliance 10

User Pilot

MARCH 16, 2024

The platform also helps you announce new product features and collect customer feedback. WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

User Pilot

APRIL 16, 2024

WalkMe is a cloud-based platform that helps product managers and customer success managers manage in-app experiences for either their own products or third-party products. With WalkMe product tours, you can create flows to educate new product users or incorporate them into new employee onboarding programs. Enterprise.

Software Review 52

Software Review Payment Solutions Systems Review Technical Review 52

FastSpring

JANUARY 27, 2022

This score then determines how we’ll manage the relationship through onboarding and customer success, including whether they need further education on the benefits of marketing attribution or more advanced advice on how else our product can bring operational and strategic improvements across their business.”.

Merchant Services 118

Merchant Services Payment Services SaaS Payments Payment Solutions 118

SaaStr

DECEMBER 31, 2019

And so it’s almost like there’s kind of a back and forth education there because we know that if they’re able to create an installation that is successful with our users, they’re going to stick with us. Bela : So for example, AB testing, we’ve talked about earlier in the B2B space, how do we do it?

Enterprise 133

Enterprise Underperforming Technical Team Scale B2B 133

User Pilot

MAY 1, 2024

Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager. Resource center.

Engagement 82

Engagement Social Media Artificial Intelligence AI 82

SmartKarrot

JANUARY 25, 2022

Through Go1’s learning and educational services, individuals and organizations can further their abilities. Launched in 2004, Safety Culture is designed for enterprises that seek a mobile-first audit solution to manage workplace safety and meet compliance standards. Headquarter: Queensland, Australia. Founder/ CEO: Simon Ingleson.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

User Pilot

NOVEMBER 25, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc.

Retention 58

Retention Software Review Technical Review Scale 58

User Pilot

NOVEMBER 28, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc.

Engagement 52

Engagement Software Review Technical Review Scale 52

User Pilot

DECEMBER 10, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc.

Churn 52

Churn Software Review Technical Review Scale 52

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 216

Payment Methods Merchant Services Scale Payments 216

User Pilot

APRIL 14, 2024

Pros of Heap As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Extensive integrations : Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

User Pilot

APRIL 28, 2024

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming), and interactive manuals (using tooltips and real-time guidance to provide more contextual help to your customers). Must have features for interactive user guide tools Not all tools are built the same.

Software Review 52

Software Review Underperforming Technical Team Onboarding Technical Review 52

User Pilot

APRIL 28, 2024

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming), and interactive manuals (using tooltips and real-time guidance to provide more contextual help to your customers). Must have features for interactive user guide tools Not all tools are built the same.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

User Pilot

APRIL 28, 2024

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming), and interactive manuals (using tooltips and real-time guidance to provide more contextual help to your customers). Must have features for interactive user guide tools Not all tools are built the same.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. How does Allie measure true customer success?

Sales Hiring 133

Sales Hiring Underperforming Technical Team Technical Advisors Scale 133

User Pilot

NOVEMBER 29, 2023

It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Userpilot brings more than the ability to trigger NPS surveys inside your app for research.

Strategy 81

Strategy Scale Outsourced Development Market Research 81

User Pilot

NOVEMBER 28, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc.

Software Review 52

Software Review Technical Review Scale Pricing 52

User Pilot

NOVEMBER 27, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc.

Software Review 52

Software Review Technical Review SaaS Scale 52

User Pilot

NOVEMBER 27, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc.

Software Review 52

Software Review Technical Review SaaS Scale 52

User Pilot

APRIL 21, 2024

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming), and interactive manuals (using tooltips and real-time guidance to provide more contextual help to your customers). Must have features for interactive user guide tools Not all tools are built the same.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 26, 2023

Onboarding UX is important as it can help increase user activation , user retention , and increase customer lifetime value. A good user onboarding experience is interactive , intuitive , action-oriented, and educational. And your onboarding experience must educate and inform your user on how to gain value from your product.

Onboarding 89

Onboarding Customer Lifetime Value Social Media Education 89

User Pilot

FEBRUARY 26, 2024

Schedule a demo today to explore its powerful proactive customer service capabilities firsthand. Looking for a Better Alternative for Proactive Customer Service? UserIQ is a customer success platform that helps uncover health insights, predict user hurdles, and simplify account management. Conclusion There you have it.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52