SaaStr

SEPTEMBER 26, 2019

Laura Bilazarian : And one thing I think I have always done really well is grow the sales team and maintain a good engineering culture as well. And one of the things your hiring process used to have reps sort of present to all the engineers. And we would do that in front of the entire company. Has that opinion changed?

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

Intercom, Inc.

APRIL 27, 2018

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. There were inconsistent expectations for engineers depending on which team they ended up working on. Our on call went from being spread across more than 30 engineers to just 6 or 7.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

APRIL 17, 2019

I mean, my career started as a software engineer, and out of frustration, I went into sales. ” Stephen Burton: If you kinda look at as well, devops has become a huge culture for a lot of the dev, from an engineer organizations, and I think this turns that sales and marketing and other business kinda teams can learn from developers.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

JULY 5, 2023

To align the funnel and reduce waste and friction, Divvy would compensate each group, from marketing to customer support, one stage below where they were actually responsible in the funnel. Sales were compensated based on new logos and what they’d do during the first 90 days of implementation.

Strategy 206

Strategy Marketing Underperforming Technical Team Sales Hiring 206

SaaStr

MARCH 27, 2019

But then, engineering doesn’t work for you, QA doesn’t work for you, and oftentimes UX doesn’t work for you, marketing doesn’t work for you, sales doesn’t work for you. I can’t go tell an engineer, “You must code this,” right? ” And get an engineer fired up. .”

Scale 131

Scale VP of Engineering Mobile Scaling 131

SaaStr

JANUARY 25, 2023

Building a unified revenue team Divvy’s revenue organization sustains the go-to-market engine responsible for its hypergrowth. When these areas come together as a single team, everyone should begin seeing themselves as one, pushing towards the same goal, and taking collective responsibility for the company’s wins and failures.

Customer Success 228

Customer Success Revenue Marketing Sales 228

SaaStr

AUGUST 12, 2020

Rather than the CEO running around telling the engineers exactly what to build, you now have product managers. Again, when you’re in that seed stage, when the founder can just run around and tell engineers what to build, that’s fine. I’ve really learned this is a good thing to do.

Startup 277

Startup Software Review Scale Systems Review 277

Intercom, Inc.

JUNE 30, 2021

Often, they’re incentivized by their companies to become managers to gain greater impact, influence, and compensation. Senior designers co-lead their team with their product manager and engineering manager. Many designers become managers for the wrong reasons. They help all teams in their group deliver better work.

Leadership 174

Leadership Management Systems Review Compensation 174

SaaStr

SEPTEMBER 23, 2020

So, what matters most to making these companies go is the feedback loop between product marketing, product management, and engineering, creating that feedback loop. Their compensation’s not tied to it in the product organizations, but it’s a notional target that I interrogate and expect. So, our problems are unique.

Scale 190

Scale Leadership Underperforming Technical Team Scaling 190

SaaStr

MARCH 3, 2020

He talked about how he’s selling a product in the engineering space or to engineering as a buyer. Maybe try and connect with some VPs of Sales that have maybe sold in like the engineering space that can sort of act as advisors, surrogates, helpers for you. At a successful company, I’m assuming? New category.

Sales Hiring 157

Sales Hiring Sales Recruiting CTO Hire Scale 157

SaaStr

JULY 20, 2021

They want to have a big exit for the company. They’re compensated primarily by that exit, because they’ve hitched their wagon to your train. 3D graphics engines throughout middle school and high school. I went to Texas for a while doing 3D graphics engines, and then I took a hiatus. That’s Expensify.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

SaaStr

MARCH 12, 2019

Like when we started our company we didn’t say, “hey I have an idea, let’s add 20 reps and go” No, we’re great at … let’s add a couple engineers, and a cross functional team and experiment, experiment, experiment, and figure it out. The last part I want to do is on compensation.

Scale 213

Scale Sales Hiring Revenue VP of Engineering 213

SaaStr

NOVEMBER 15, 2019

Harry Stebbings: And for the engineers of the world, it absolutely makes sense. Kolton Andrus: Yeah, it was easy in the early days because it was a couple of engineers just trying to get work done and coordinating. And then how we look at compensation. Who are the incumbents in the market with large engineering teams?

Education 108

Education Sales Hiring Technical Review Underperforming Technical Team 108

SaaStr

DECEMBER 10, 2019

Do they get Silicon Valley and all the different compensation here?” And it’s also a company that employees 50,000 software engineers. And so it’s a company that makes huge investments in technology. Bill Clerico : Yeah, it’s a big mindset change to go from small company to big company.

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

Sixteen Ventures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136