SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 168

Scale Enterprise Scaling Sales Hiring 168

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. A step-by-step system to create, analyze, and communicate a growth strategy of compounding growth loops. Engineering: Scaling Product Delivery , Technical Strategy , Engineering Management (new).

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

Kellblog

MAY 10, 2023

Sounds obvious, like maybe you shouldn’t need to remind pilots to do this, but here’s what they teach them and why: From the earliest days of flight training, pilots are taught an important set of priorities that should follow them through their entire flying career: Aviate, Navigate, and Communicate. five years).

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New CTO Airlines CTO Investment 95

SaaStr

NOVEMBER 11, 2022

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. Audience Member 2: And so the C-60 is the one that gets communicated, the team is like on-. And the best CTO I know in the world is the CEO. Jason Lemkin: Our base.

Outsourcing Services 188

Outsourcing Services Banking CTO Hire New CTO 188

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play.

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CTO Hire Sales Hiring New CTO CTO 98

OPEXEngine

FEBRUARY 13, 2020

The siloed management structure paralleled the key components of Operating Expense, making it easy to report backward-looking Income Statement expenses and recognized revenues, but not cross-functional customer and product lifecycle metrics, critical to managing a SaaS company.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Natalia Luneva

APRIL 30, 2021

If you are still unsure about the value of community marketing or are just about to launch yours, keep reading. . SaaS Community Marketing: 11 stories from software companies. Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1

Marketing 98

Marketing Social Media SaaS New CTO 98

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Tom Tunguz

OCTOBER 24, 2021

Good morning, afternoon, and evening Redpoint community. Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. What kinds of communication? I’m Travis Bryant.

CTO Coach 125

CTO Coach Sales Hiring Sales Recruiting CTO Hire 125

SaaStr

JULY 10, 2021

Our company, we basically unified communications in the cloud. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. There needs to be a lot of communication with the employees. It makes sense that that would be the role that comes in as the CTO. What is SaaS metrics? What is good?

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Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 254

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? She kicked my butt in every metric you could possibly imagine. Bret was formerly the CTO at Facebook. I mean, you look around, process is broken, communication is broken. I met my wife in sales boot camp.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

OPEXEngine

NOVEMBER 11, 2020

Drive new levers of growth. Through this work, it can drive new revenue opportunities. You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations. Jot down specific, meaty metrics that can be categorized into the following six buckets: Behavior: How many features are they trying?

Startup 91

Startup Scale Systems Review Technical Review 91

ProfitWell

FEBRUARY 14, 2020

For example, if you subscribe to the New York Times , you pay a flat price per month or year. And from that flows decisions about what and who to spend time on,” says David Heinemeier Hansson , co-founder and CTO of Basecamp. “[My A flat rate pricing plan is easy to communicate and, therefore, is easy to sell. And lots of them.

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

SmartKarrot

OCTOBER 18, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Cross-sell and upsell the products to drive customer growth.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

SaaStr

MAY 8, 2019

Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. About Eric… Elisa Steele holds strong at number twenty-two with high-interest metrics from our attendees who looked forward to her as a speaker. Keep your eyes peeled as we unveil the list and a bit more about your favorite leaders.

CTO Coach 27

CTO Coach New CTO CTO Web Development 27

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today? Who are the new developers?

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Cloud Scale Trends Machine Learning 167

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Sales Hacker

NOVEMBER 22, 2017

It may not reflect immediately on top line figures, but their follow through moves the needle on other metrics — productivity, discovery of new tools or techniques, and sharpened selling skills — any one of which will eventually translate to higher performance and attained goals. The sooner you close, the better your metrics.

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Underperforming Technical Team Sales CTO Coach New CTO 87

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Robert Kern, CTO & Co-Founder, PredictHQ.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

APRIL 16, 2019

The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this. So, we decided to be flexible and through that we actually opened a New York office. Real connection, but there was a catch. This was a problem.

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CTO Hire Travel Underperforming Technical Team CTO Coach 154

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. RingCentral is a unified communications as a service space, UCAS. Vlad: So what’s the new reality?

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Scale Business Sales Hiring CTO Hire 142

SaaStr

SEPTEMBER 18, 2020

Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. And instead of investing in managers, people to manage a group of people, and get them motivated and keep them focused on metrics, we invested in a bunch of automation. Henry Schuck: Right.

Sales Hiring 243

Sales Hiring CTO Hire Scale Investment 243

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? He had worked as a CTO at a startup when he dropped out of school. No one, I think,, is fond of showing up one day and being told that they have a new boss if they haven’t been engaged in that process. What works?

Sales Hiring 215

Sales Hiring Scale CTO Hire CTO Coach 215

Crafty CTO

MAY 1, 2020

The identified slice needs to be small enough to execute in a few days, and if possible, something novel, new to us. When new tasks come up, you know where to put them. Clearly to-do list counting isn’t much of a metric to manage by. Hill charts help the team track and communicate progress during the build cycle.

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? So the external one is, the metrics bore out that we have made the right decision here. People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work.

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CTO Coach Sales Hiring CTO Hire Software Review 170

Baremetrics

MAY 4, 2020

Cheers Paul Juicer CTO. You don’t necessarily have to write completely new copy for each email. If you’ve been sending the same dunning email for years and your success metrics aren’t really growing, it’s not a bad idea to change things up. [link] Thanks so much for your immediate attention to this issue! Card should be working?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Outseta

NOVEMBER 19, 2019

Just as a CTO may have to explain the importance of technical projects to a CEO, the CMO needs to educate the CEO on the various ways marketing can drive their business. Beyond that, with new data privacy laws attribution is actually becoming more difficult and less possible than it was 5 or 10 years ago. Look for a new team.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Have they done something unique before? Enlist the co-founders (06:34).

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

SmartKarrot

OCTOBER 29, 2021

C-Suite executives need to have strong leadership and communication skills. The CCO can advise the departments to ensure that they put their best foot forward while communicating with the customers. Tracking the right metrics to understand customer sentiments and business growth. They should also have team-building abilities.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10