Sales Hacker

MAY 21, 2020

There isn’t a continual feedback loop between teams. They may or may not have developed a follow-up schedule but are not continually testing. A Sales & Marketing SLA (service-level agreement) is a formal agreement that defines clear, agreed-upon expectations that align both teams under a unified goal.

Scale 132

Scale Underperforming Technical Team Headcount Technology 132

OPEXEngine

MARCH 9, 2022

How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? For over a decade, we have been benchmarking R&D expenses and headcounts. Work with engineering teams to understand how and where they’re getting faster or slowing down.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Request a personal demo with the Userpilot team, and see how one tool can provide all the data you need for successful customer segmentation. What is product user segmentation?

SaaS 90

SaaS Underperforming Technical Team Onboarding Churn 90

OPEXEngine

FEBRUARY 2, 2021

Of course, just assuming the worst is almost as bad as assuming (and acting as though) everything will be okay, and simply continuing on as normal. Supporting schedules including revenue build, headcount and payroll breakdown, and debt schedules are useful in understanding those drivers.

Forecasting 40

Forecasting Underperforming Technical Team Headcount Scale 40

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made.

Scale 170

Scale Sales Hiring Sales Recruiting Sales 170

OpenView Labs

JUNE 10, 2019

For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today). They know the immense value of user input and customer development. Team Alignment. Table of Contents. Best Practices. Creating a PM Function.

Management 55

Management SaaS Scale Sales Recruiting 55

Intercom, Inc.

JANUARY 16, 2019

Growing a sales team isn’t as simple as putting a bunch of A players in a room and getting them to start selling your product. When done right, your sales team won’t just accelerate your company’s growth; they’ll enrich your company’s culture and help build a better product too. 12 steps to build a world-class sales team.

Scale 156

Scale Sales Hiring Underperforming Technical Team Scaling 156

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. We also had to think about how we were doing their variable compensation to incent fairness across the team.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. It’s the “why” behind the mission and the glue that holds everyone together in good times and bad. Like communications, culture belongs to the people,” Kristin explained. Get started with 3 ideas.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

ChurnZero

JUNE 26, 2020

Poorly phrased or missing questions and unclear instructions lead to communication friction and subpar responses from vendors. Using ambiguous instructions and poor questions. Implementation – What time constraints is our team working against to launch the product? What challenges is your Customer Success team facing?

Customer Success 98

Customer Success Software Review Software Scale 98

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. The second is employees.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Baremetrics

AUGUST 29, 2021

Let’s say your ICP is a web developer running a startup on the East Coast. Using Sales Navigator’s search engine, you can filter results by plugging in various titles, locations, industries, company headcounts, and so on, to come as close as you can to your ICPs. This will result in poor open and response rates.

Scale 97

Scale Startup Sales Hiring Sales 97

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. Then I got a call from a friend who actually was the first lawyer at Google and he was looking for someone to start the patent team there.

Sales Hiring 213

Sales Hiring Scale CTO Hire CTO Coach 213

Intercom, Inc.

MAY 19, 2022

Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work. IQS is a metric used to measure how well your support team performs against internal standards.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Crafty CTO

APRIL 12, 2020

I love their Guide to Internal Communication , their pushback against insane 80-hour workweeks in It Doesn’t Have to be Crazy at Work … REWORK … REMOTE … Getting Real. Bigger – it speaks to every aspect of the software development process. The Basecamp guys have been busy lately. Big as in a 143 page PDF.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Sales Hacker

JULY 8, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale that was previously unthinkable. Michael Coscetta: I feel bad for those three people because they are definitely missing out.

Scale 113

Scale Scaling VP of Engineering Technical Review 113