Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. If someone was particularly good, particularly senior, or particularly hard to recruit you might call them CRO. Chief revenue officer meant chief sales officer meant VP of Sales. Then the subscription era came along.

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VP of Engineering Customer Success Sales Recruiting Acquisition 98

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. What is the SaaS business model. Consistent updates.

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Business Model SaaS Payments Payment Methods Payments 54

Baremetrics

SEPTEMBER 10, 2021

For example, a SaaS company might have a subscription revenue stream. For example, your subscription revenue model might have a base-fee revenue stream and an add-on revenue stream. Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, total customers, and more.

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Payments SaaS Payments Revenue Payment Solutions 102

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ProfitWell

DECEMBER 13, 2019

The goal in SaaS sales is not to convince your customer to buy your product there and then—it’s to win that customer over to your product for a lifetime. We’ll tell you how to use your understanding of a prospect to turn them into a delighted customer, what metrics to lean on, and how to build the perfect SaaS sales team.

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Scale Sales Recruiting SaaS Sales 61

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Is it going to come from the Sales and Marketing budget, or General Administrative budget? leverage Training & Development.

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VP of Engineering Customer Success Sales Hiring Interviewing 98

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Provide process and reconciliation of invoicing for ON24 products and services.

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SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. One is your churn. MRR, obviously.

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SaaS Payments Metrics Payment Methods Scale 234

User Pilot

JUNE 28, 2023

Osano reduced delinquent churn with progressive billing popups. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

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Onboarding SaaS Payments Payment Services Payment Solutions 97

SmartKarrot

JANUARY 4, 2023

Engage Sales, Solutions, and Product/Engineering to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Responsible for the onboarding process for new accounts to ensure successful implementations.

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Customer Success Sales Recruiting Technical Review Outsourced Development 19

ProfitWell

AUGUST 29, 2019

Today's Top Subscription News. Subscription retail gains more territory. Hudson's Bay , the Canadian business retail group, is selling Lord & Taylor to the clothing rental subscription service, Le Tote , for $100 million. FitBit's future entails a new revenue strategy, Fitbit Premium , a $10 per month subscription service.

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Sales Recruiting Finance Subscription Payment Features 40

ProfitWell

JANUARY 6, 2020

We are back and feeling better than ever , kicking off what we’re hearing is "the year of subscription growth and iteration." We also have 10 must-have features for subscription billing platforms in 2020. Your top subscription news. 2020: the year of subscription growth and iteration. 10 years, 10 pricing must-haves.

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Payments Merchant Services SaaS Payments Payment Methods 40

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. Q: What key metrics can Customer Success share with product to help prioritize their goals? What are your metrics?

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Customer Success Sales Recruiting Finance Sales Hiring 87

ProfitWell

OCTOBER 25, 2019

Today, we see Pendo raise $10M to get us all more product-led , Drift’s David Cancel reminds us of rituals (and why they’re so essential to fostering a culture’s success), plus the crew over at BBC questions the value of subscription—but we set them straight. Your top subscription news. What's up with Pendo?

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Sales Recruiting Subscription Payment Features Company Culture 40

SmartKarrot

OCTOBER 7, 2021

Develop and implement a framework to proactively identify risks and minimize customer churn. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with Sales to identify and develop upsell and cross-sell opportunities. Motivate your team to create opportunities to upsell value-added services.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

FEBRUARY 2, 2022

Educate customers on the Dover product and coach them through their recruiting efforts. Create and closely monitor metrics to ensure we meet and exceed customer expectations. Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring, and customer experience.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers.

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Customer Success Sales Recruiting Scale Technical Review 10

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

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SaaS Payments Payment Services Payments Payment Solutions 88

SmartKarrot

JUNE 15, 2021

You need to recruit the right people since they know the first-hand importance of being data driven. If you are scarce on resources like finance, you can bring sales, product, and support teams together to improve customer success and fine-tune collaboration. Measure Performance by Metrics. Hire Data-driven People.

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Customer Success Data Sales Hiring Sales Recruiting 19

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 185

Travel Marketing Scale Outsourcing Services 185

Full Session

NOVEMBER 8, 2022

You can monitor conversion metrics like page views, the average number of users, page load time, time to convert, etc., Usability testing recruitment. With Inspectlet, you’ll have always-on visitor recordings that allow you to step into your customer’s shoes to improve and potentially increase your sales conversion rate.

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Software Review Technical Review Payment Solutions Payment Methods 52

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy 96

Strategy Sales Recruiting Customer Success Acquisition 96

SmartKarrot

SEPTEMBER 25, 2020

In the subscription-based economy, companies are progressively shifting from transactional to relationship-based customer engagement. All other functions in a business – Marketing, Sales, Product management, etc., And unwanted incidents, like customer churn, can be prevented way before they take place. Use metrics.

Scale 13

Scale Customer Success Scaling Sales Recruiting 13

Intercom, Inc.

JUNE 3, 2021

If you’ve got a good setup, then more teams equal more product, and more product equals more marketing and more sales and all sorts of stuff like that. The only challenge there is your recruiting capacity, right? ” It’ll reduce our churn, potentially increase expansion. So you can hire more and hire faster.

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Strategy Software Review Development Team Review Sales Recruiting 228

ChurnZero

APRIL 27, 2021

Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . At some point, they unexpectedly experience meaningful churn which serves as a wake-up call.

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Scale Customer Success Payments Underperforming Technical Team 98

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

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Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

NOVEMBER 12, 2019

I started a software company in college to make it easy to update websites called Content Management Software Now, and I had this idea for Pardot, I wanted to make it easy for marketers to run campaigns online and measure their results. SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot.

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Sales Recruiting Scale Outsourcing Services Sales Hiring 169

SaaStr

JULY 15, 2022

Jason Lemkin: I’ll answer it, but are you thinking more on sales or technology or broadly speaking in the question? Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales. First of all, on go-to-market and sales and marketing, be very, very wary of folks that want to outsource your core.

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Scale Outsourcing Services Sales Hiring VP of Engineering 247

CustomerSuccessBox

JUNE 8, 2021

Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Influence the future lifetime value through higher product adoption, customer satisfaction, reducing churn, and driving new business growth through greater advocacy. Own Key Metrics. Lead Cross-Functional Team.

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VP of Engineering Interviewing Customer Success Sales Recruiting 52

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. In Today’s Episode We Discuss: * How David made his way into the world of SaaS at the age of 22. * How does David think about scaling sales teams? How does one know when is the right time to hire your first sales reps?

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Scale Sales Hiring Underperforming Technical Team Sales Recruiting 199

SaaStr

MARCH 12, 2019

What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue? We have the subscription revenue. The subscription economy.

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Scale Sales Hiring Revenue VP of Engineering 209

Sales Hacker

AUGUST 25, 2020

This week on the Sales Hacker podcast, we’ve got Alyssa Merwin , Vice President of Sales Solutions for LinkedIn, North America. She runs Sales Navigator and is perhaps one of the most important people selling sales engagement and sales software in the world. Subscribe to the Sales Hacker Podcast.

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Management Sales Recruiting Sales Hiring Development Team Review 73

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe?

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SaaS Payments Payment Methods Finance Payments 219