SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. How do you think about customers scaling out of that bracket and churn as a result? This episode is sponsored by Owl Labs.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. I don’t know anything about sales. More power to you.

Sales Hiring 251

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 251

User Pilot

JANUARY 26, 2023

Incorporating inclusive product design helps remove personal bias from the product management process. This can be a valuable differentiator that attracts more customers. It also removes friction , reduces churn , drives adoption , and improves customer loyalty. How to recruit beta testers in-app.

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

MAY 21, 2023

Your options include: Feature requests Tracking user in-app behavior to identify friction points in the user journey Feedback received by the sales team and customer support team Monitoring what your competitors do Feedback widget for feature requests. You can also use them to recruit beta testers or to conduct fake door tests.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

JUNE 28, 2023

Osano reduced delinquent churn with progressive billing popups. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

ProfitWell

APRIL 15, 2019

An Intercom Updated Intercom launches new features to class up the customer journey, not least of which is an integration with Chargebee so you can sync subscription info directly into your account, enhance customer support, automate workflows, and convert leads faster. Bullhorn Stacked with Recruiting Automation.

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Draw in and keep excellent talent.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

MARCH 16, 2023

Role: VP of Customer Success Location: Austin, TX, United States (On-site) Organization: ShipperHQ As a VP of Customer Success, you’ll create and put into action ideas to boost client retention and decrease customer churn. Lead, oversee, and grow the teams responsible for customer success and retention.

Customer Success 19

Customer Success Sales Recruiting Scale Churn 19

SmartKarrot

MARCH 21, 2023

By creating and implementing Objectives and Key Results (OKRs), leading the Customer Success division, and assembling, developing, and leading a world-class team. Promote an organization-wide customer-centric mentality to represent the voice of the consumer and influence internal stakeholders.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Increase renewal rates and reduce churn. Expand revenue in accounts through cross-sell and up-sell. Identify opportunities for continuous improvement.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

NOVEMBER 16, 2021

Onboarding, Training, Customer Support, User Advocacy for Global Clients. Recruit experienced team members for each functional role. Foster collaboration within the team and across the customer lifecycle. Foster collaboration within the team and across the customer lifecycle. usage, satisfaction, etc.).

Customer Success 19

Customer Success Technical Review Sales Recruiting Scale 19

SmartKarrot

NOVEMBER 25, 2021

Apply here: [link] Role: Director of Customer Success Location: New York, NY, US Organization: Michael Page As a Director of Customer Success, you will manage, develop, recruit, and train staff. Hire, develop, and retain a team of Implementation Consultants and Customer Success Managers across Europe.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

APRIL 13, 2020

See here how we architected a cutting edge Customer Success platform. According to a report by Blissfully , SaaS companies are churning through more than 30% of their apps every year. Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. Access here.

Customer Success 10

Customer Success Sales Recruiting Management Scale 10

SmartKarrot

JANUARY 20, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives.

VP of Engineering 10

VP of Engineering Customer Success Sales Recruiting Payment Services 10

SmartKarrot

APRIL 9, 2021

Apply here: [link] Role: Remote – Director, Client Success Location: Remote, Los Angeles, CA, US Organization: Radiology Partners As a Director of Client Success, you will lead Canopy’s efforts to provide excellent customer support to Canopy customers, ensuring a high level of customer satisfaction.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Assist sales in contract terms and expectations. Manage customer expectations and relationships.

Customer Success 10

Customer Success Scale Sales Recruiting Technical Review 10

Full Session

NOVEMBER 8, 2022

Usability testing recruitment. With Inspectlet, you’ll have always-on visitor recordings that allow you to step into your customer’s shoes to improve and potentially increase your sales conversion rate. If you need more than 200,000 recordings/month, you can contact Mouseflow sales reps for more information. Inspectlet.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

SmartKarrot

AUGUST 11, 2021

Apply here: [link] Role: Director of Strategic Customer Success Location: Buffalo-Niagara Falls Area, US Organization: Airtable As a Director of Strategic Customer Success, you will support the growth of the organization by recruiting, hiring, training and coaching top talent Managers and Individual contributors.

Technical Advisors 10

Technical Advisors Customer Success Sales Recruiting Technical Review 10

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SmartKarrot

MAY 12, 2020

As Tom Krackeler rightly quotes it, ‘Taking a hands off approach when your customers are trying to figure out how to use your application […] that’s a lost opportunity, one that leads to customer churn down the road.’. Coming to the Customer Service, this is a rather a broader segment focusing on the customer support.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Retention 10

SaaStr

MARCH 1, 2019

How does Tom think about calculating churn when it comes to multi-year contracts? What were the commonalities of leading indicators of churn? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? What is the right way to conduct a churn analysis?

Scale 114

Scale SMB Sales Recruiting Sales Hiring 114

Totango

JULY 19, 2021

The team’s goal is to retain your hard-won customers and help them grow by deepening the customer relationship and ensuring they are realizing value with your product every step of the way. This leads to greater customer success, which reduces churn and increases renewals. . Tips for Building a Customer Success Team.

Customer Success 123

Customer Success Sales Recruiting Compensation Scale 123

SaaStr

NOVEMBER 12, 2019

I started a software company in college to make it easy to update websites called Content Management Software Now, and I had this idea for Pardot, I wanted to make it easy for marketers to run campaigns online and measure their results. SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot.

Sales Recruiting 164

Sales Recruiting Scale Outsourcing Services Sales Hiring 164

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. 5 cross-functional benefits of conversational support (and how to measure them).

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

yoursales

JANUARY 29, 2021

Sales Stack 2021. Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. Sales technology for professional sales will be more important than ever. In 2020 almost every single Sales Professional was forced inside. Same goes for Sales Professionals.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Upscope

SEPTEMBER 9, 2020

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.

SaaS Payments 69

SaaS Payments Trends Payment Services Sales Recruiting 69

SmartKarrot

JUNE 21, 2022

Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase. Recruit and retain outstanding team members from diverse backgrounds. Assist in training customers on using New Relic to troubleshoot real-time performance issues.

Customer Success 3

Customer Success Sales Recruiting Technical Review Enterprise 3

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ProfitWell

AUGUST 18, 2020

This outside involvement can include hiring consultants, agencies, or even recruiting members from other teams or departments. But the reward of the effort is in gathering more powerful data that more accurately assess what your customers want and expect. Product can develop new features or new products. About the Author.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

Intercom, Inc.

JUNE 15, 2021

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. At WeTravel , adopting agile has allowed our small support team to focus on delivering big value to our customers. The 9 principles of agile support.

Scale 235

Scale Payment Methods Payment Services Scaling 235

SaaStr

JANUARY 3, 2020

How does Tom think about calculating churn when it comes to multi-year contracts? What were the commonalities of leading indicators of churn? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? What is the right way to conduct a churn analysis?

SMB 26

SMB Sales Recruiting Sales Hiring Scale 26

OpenView Labs

NOVEMBER 25, 2019

In fact, there are many different ways to engage your customers in valuable feedback conversations. As a bonus, you will not only gain critical insight to empower your product, sales and marketing teams, you will also strengthen your customer relationships. Was it something about the sales process? A Hands-on Approach.

Sales Recruiting 52

Sales Recruiting Leadership Sales Hiring Software Review 52