SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. How do you think about customers scaling out of that bracket and churn as a result? This episode is sponsored by Owl Labs.

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Scale SaaS Payments Sales Recruiting Payment Services 137

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

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Sales Recruiting Scale Underperforming Technical Team Pricing 178

Incredo

OCTOBER 17, 2019

common software sales comp plans, 2. what factors to consider before defining your SaaS sales commission percentage. We will share 8 ideas on how to increase your sales team’s productivity and help them close more deals. We will share 8 ideas on how to increase your sales team’s productivity and help them close more deals.

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SaaS Payments Compensation Payment Services Sales Recruiting 150

Incredo

OCTOBER 17, 2019

common software sales comp plans, 2. what factors to consider before defining your SaaS sales commission percentage 4. and finally figure out how much that SaaS sales salary should be. In the end, a bonus section is waiting for you! What are 5 common SaaS sales compensation models? We will write about: 1.

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SaaS Payments Compensation Payment Services Sales Recruiting 144

SmartKarrot

FEBRUARY 17, 2022

If your different channels are sending different messages to your customers, they will become confused and overwhelmed. Any company adopting such an approach need not any competitor to gradually bring down their sales and growth perspective. In a nutshell, everything for the customers will be seamless and effortless. .

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Sales Recruiting B2B Sales Hiring Technology 10

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

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Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

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Customer Success Sales Recruiting Scale Sales Hiring 19

User Pilot

JUNE 28, 2023

Osano reduced delinquent churn with progressive billing popups. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

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Onboarding SaaS Payments Payment Services Payment Solutions 97

ChurnZero

SEPTEMBER 26, 2019

“No longer can businesses assume their customers are happy and successful, they must work to keep them successful,” said You Mon Tsang, CEO and Founder of ChurnZero. SAAS CUSTOMER SUCCESS AWARD WINNERS. Promod Haque – Senior Managing Partner – Norwest Venture Partners. Inference Solutions.

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Software Review Sales Recruiting Technical Review Systems Review 45

SmartKarrot

JUNE 15, 2021

If your customer success managers cannot make use of customer data, it is waste of the data. So in order to build a data-driven customer success team, you need to capture data and make to easy to understand. This will happen if you have a data driven customer success team. Source: Twitter.

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Customer Success Data Sales Hiring Sales Recruiting 19

SmartKarrot

MARCH 3, 2021

Role: Director Customer Success Location: United States Organization: Omnitracs As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. and create varying strategies to apply.

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Customer Success Sales Recruiting Scale Technical Review 10

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. Why do you want to join customer success?

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Interviewing Customer Success Sales Recruiting Compensation 10

SmartKarrot

SEPTEMBER 25, 2020

In the subscription-based economy, companies are progressively shifting from transactional to relationship-based customer engagement. All other functions in a business – Marketing, Sales, Product management, etc., This way, you would always have a better visibility on your customer’s health. Use metrics.

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Scale Customer Success Scaling Sales Recruiting 13

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Customer Support. Raising a $2.8

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SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

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Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. One is your churn. SaaS businesses have churn. We talked about churn.

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SaaS Payments Metrics Payment Methods Scale 235

SaaStr

JUNE 10, 2020

Meagen, sales. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. We had duty of care.

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Travel Marketing Scale Outsourcing Services 188

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

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Strategy Sales Recruiting Customer Success Acquisition 96

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. To combat this problem, take time to research and write job descriptions that align with both your team needs and industry best practices.

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Sales Hiring Sales Recruiting Scale Customer Success 92

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. If someone was particularly good, particularly senior, or particularly hard to recruit you might call them CRO. Chief revenue officer meant chief sales officer meant VP of Sales. Then the subscription era came along.

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VP of Engineering Customer Success Sales Recruiting Acquisition 98

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

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VP of Engineering Interviewing Customer Success Sales Recruiting 52

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

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Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

JULY 15, 2022

Jason Lemkin: I’ll answer it, but are you thinking more on sales or technology or broadly speaking in the question? Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales. First of all, on go-to-market and sales and marketing, be very, very wary of folks that want to outsource your core.

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Scale Outsourcing Services Sales Hiring VP of Engineering 252

ProfitWell

AUGUST 18, 2020

Sarah experienced the pain of an old business paradigm—a model where customers are at the mercy of companies. In this model, customer opinions and their experiences are secondary to those of the company. As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. Conclusion.

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SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

FEBRUARY 21, 2020

* How does David think about scaling sales teams? How does one know when is the right time to hire your first sales reps? What have been his lessons on optimizing payback period for sales reps? How should founders think about sales rep compensation? How does marketing and customer success intertwine to be successful?

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Scale Sales Hiring Underperforming Technical Team Sales Recruiting 202

SaaStr

MARCH 12, 2019

So first off, I’m saying we start with customer success. What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue?

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Scale Sales Hiring Revenue VP of Engineering 210

OpenView Labs

NOVEMBER 16, 2021

Annual Recurring Revenue (ARR). The value of your contracted subscriptions taking into account revenue added/lost from components such as new sales, renewals, upsells, churn, etc. Churn Rates. Customer Churn = # of customers lost / total #of customers. Average Time to Recover CAC.

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Benchmarks Scale Metrics Sales Recruiting 71

ProfitWell

NOVEMBER 8, 2019

On today’s episode, Flywire focuses on the customer, MoneyLion drops the “Netflix of finance,” and Impact Pricing launches an online course you’ll be all about. Your top subscription news. Because their team also knows subscription business models are new and… can be confusing. Impact Pricing drops the knowledge.

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Sales Recruiting Payment Services Payment Methods Sales Hiring 40

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. You learn your customers’ language. I recommend you film or take voice recordings during your customer interviews.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. You learn your customers’ language. I recommend you film or take voice recordings during your customer interviews.

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Interviewing B2B Marketing Underperforming Technical Team 52

Sales Hacker

AUGUST 25, 2020

This week on the Sales Hacker podcast, we’ve got Alyssa Merwin , Vice President of Sales Solutions for LinkedIn, North America. She runs Sales Navigator and is perhaps one of the most important people selling sales engagement and sales software in the world. Subscribe to the Sales Hacker Podcast.

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Management Sales Recruiting Sales Hiring Development Team Review 72

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe?

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SaaS Payments Payment Methods Finance Payments 220