SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. How do we win back the trust of our customers? And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. FULL TRANSCRIPT BELOW.

Software Review 180

Software Review Scale Technical Review SaaS 180

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Escalate issues/cases to the Customer Success Director when needed.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Scale 10

Totango

SEPTEMBER 17, 2019

Customer data must be actionable or else it is just a heavy collection of wasted opportunities. The best way to do this is by using a customer data platform (CDP). A CDP works like a living set of customer success instructions. What is a Customer Data Platform? Customer Data Platform Benefits.

Data 64

Data Marketplace as a Service Metrics Customer Success 64

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

Intercom, Inc.

APRIL 7, 2022

The company kickstarted the SaaS revolution we know so well today, but as SaaS was booming, so too was churning. Businesses quickly realized they were spending a bit too much on awareness and customer acquisition and not nearly enough on retention. And that, according to Catherine Blackmore , was the dawn of customer success.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

ProfitWell

JANUARY 15, 2020

Pricing analysts use mathematical analysis to track pricing trends in the marketplace using industry databases and other resources. Here at ProfitWell, our pricing analysts use our internal algorithm for multiple tasks: Identify target customers willingness to pay and distinguish between high and low value buyers.

Pricing 54

Pricing Marketplace as a Service Subscription Payment Features 54

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. So it was a combination of continued growth and customer demand.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SmartKarrot

JUNE 15, 2020

The software marketplace is always in flux, with newer customer success solution just a click away. This means customers no longer have to be bound to one organisation, and even if they have a long-term contract, they don’t necessarily have to use your products or recommend them. CRM’s limitations .

Customer Success 10

Customer Success Scale Management Marketplace as a Service 10

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

ChurnZero

JUNE 22, 2021

Looking for a way to upskill or even reskill your Customer Success career? Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. What Is Customer Success Automation?

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

SmartKarrot

JUNE 28, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: Contemporary Staffing Solutions As a Customer Success Director, you will be responsible for advance strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy. What Are the Benefits of Customer Retention Management Software?

Retention 62

Retention Software Management Marketplace as a Service 62

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Organizations need to segment customers based on how world events such as COVID-19 affect them. Customer segmentation is a way of grouping customers who have specific things in common.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Chart Mogul

APRIL 24, 2020

With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Will it take longer for a customer to upgrade? Arrested attention. And those early warning systems?

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

OCTOBER 12, 2021

Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Onboarding Hero – VAIRKKO. Adoption Hero – Sibme.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Chargify

AUGUST 17, 2017

“The bigger your customer base gets, the nearer you’ll get to the point where the amount of churned customers exceeds the number of acquired customers. For every new customer you’ll get, one of the old customers walks out – and your growth stalls. You’ve reached the growth ceiling,” writes Jaana Kulmala.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

Chart Mogul

APRIL 24, 2020

With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Will it take longer for a customer to upgrade? Arrested attention. And those early warning systems?

Forecasting 52

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 52

SaaStr

MAY 4, 2022

These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. Market trends: why is it easier than ever to build an online business? You get a service, you get a service, you get a service—everything is a service now.”.

Payment Features 197

Payment Features Payment Services Payment Solutions Outsourcing Services 197

SaaStr

MARCH 17, 2020

Sendoso previewed the 2020 direct mail and gifting trends from their upcoming “State of Sending” report, scheduled for release on March 31. Blissfully unveiled their SaaS Trends 2020 report, hitting on a few highlights in the virtual presentation. The full report is available at blissfully.com/saas-trends/2020-annual-report/.

Sales Hiring 191

Sales Hiring Scale Payment Features Marketplace as a Service 191