User Pilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. The customer churn rate is high. One major reason to use a gamified onboarding process is that it addresses low customer engagement , which correlates with low product adoption rates and high churn.

Onboarding 102

Onboarding Engagement Software Review Retention 102

User Pilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. For instance, qualitative data calls for content analysis or thematic coding, whereas quantitative data requires statistical methods. Retention: Churn rate, customer lifetime value.

SaaS 83

SaaS Social Media Interviewing Scale 83

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. Because you’ll lose another, and/or not close enough key prospect, due to that gap.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

FastSpring

DECEMBER 7, 2022

While Chargebee lets you automate many mundane accounting tasks and integrate with account software, you still have to track and record every transaction, refund, etc. In this guide, we present eight alternatives to Chargebee that help relieve some of these burdens for users, starting with an in-depth review of our solution, FastSpring.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

Andreessen Horowitz

OCTOBER 4, 2023

However, if a company has backing from a venture capital firm, we would recommend that they meet with their venture firms first to review the firm’s existing relationships and/or to get recommendations for lenders based on the company’s stage and preference. Leveraging your VC’s relationships can help with initial warm conversations.

Outsourcing Services 129

Outsourcing Services Software Review Scale Banking 129

Subscription Flow

MAY 7, 2024

Now, let us take a quick overview of other factors that have contributed to changes in what businesses now demand from their billing management software: 1. And similar to Stripe, Paddle also is able to sufficiently handle all the tax compliances in these places in addition to any other local laws.

Payment Solutions 104

Payment Solutions Software Review Payment Services SaaS Payments 104

Subscription Flow

OCTOBER 2, 2024

This may happen due to a variety of reasons, which we will explore shortly. These businesses invest a lot in sales, customer retention strategies and advanced billing software to grow their bottom line. If a company forgets to shut down old coupon codes, then the customers might still utilize them to pay less.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Baremetrics

FEBRUARY 8, 2021

Keep reading to learn everything you need to know including features, pricing, reviews, and more! Stripe vs. 2Checkout: Features Stripe vs. 2Checkout: Pricing 2Checkout Pricing Stripe vs. 2Checkout: Reviews Stripe vs. 2Checkout: The Bottom Line Conclusion. Get deep insights into churn, LTV, MRR and more to grow your business.

Payment Methods 88

Payment Methods Technical Review Payment Services Systems Review 88

FastSpring

MARCH 3, 2023

FastSpring: Subscription Management, Payment Processing, and Much More for SaaS Companies FastSpring offers several options for subscription management (which we discuss below) , however, it’s more than just a subscription management platform — we’re the Merchant of Record (MoR) for software companies. Sales tax, VAT, and GST compliance (i.e.,

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

Stax

MAY 20, 2024

This is important for subscription businesses due to recurring advance payments. Effective management of unearned revenue involves cash flow forecasting, using the right accounting software, and mitigating the risks associated with subscription churn. Learn More What is Unearned Revenue?

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

User Pilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) Use referrals to encourage users to refer your app to others.

Mobile 66

Mobile Acquisition Software Review Social Media 66

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Since our expertise is in providing MoR services to SaaS companies, we’ll start with an in-depth review of our solution, FastSpring. Billing Software for Selling Physical Goods and Services. Table of Contents. MoRs for SaaS Companies.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Clouded Judgement

MARCH 22, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. On top of that, churn and expansion tend to be quite predictable with low volatility. On top of that, churn and expansion tend to be quite predictable with low volatility. Follow along to stay up to date! This analysis does two things.

AI 190

AI Cloud Revenue Technical Advisors 190

How To Buy Saas

DECEMBER 20, 2024

Most SaaS businesses prefer to manage their accounting processes through cloud-based software solutions, but even for that you need to know the nitty-gritties of SaaS accounting. Businesses can also get help from billing software and solutions to ease this process.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Baremetrics

MARCH 24, 2021

With a Baremetrics free trial , you can see how Baremetrics works in tandem with these services to help you reduce churn, increase retention, and build a better subscription-based business. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. start free trial.

Payment Services 78

Payment Services Payment Features Systems Review Software Review 78

FastSpring

FEBRUARY 8, 2023

In this guide, we compare six Recurly competitors and alternatives according to several categories: Subscription management and recurring billing Checkout Global payment processing Reporting and analytics Pricing Customer reviews We’ll start with a deep dive into FastSpring — our end-to-end payment solution (i.e.,

Payment Services 78

Payment Services Payments Payment Methods Merchant Services 78

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Software Review 52

Software Review Churn Systems Review Technical Review 52

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. Additionally, the platform automates the dunning process to reduce customer churn and revenue leakage.

Stax 88

Stax Payments Payment Services Payment Features 88

User Pilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. What is Heap?

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

User Pilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Pros of using Pendo Engage There are quite a few benefits to using Pendo Engage as your adoption platform: No-code.

Software Review 105

Software Review Engagement Technical Review AI 105

Tom Tunguz

MAY 13, 2015

Before its acquisition, which was consummated at the highest historical multiple of any software company , Ariba was the largest independent procurement software business. It sold software to help businesses buy the things they need in order to operate, everything from pens to planes.

Outsourced Development 114

Outsourced Development Software Review Technical Review compliance 114

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 105

SaaS Payments Payment Services Payments Payment Solutions 105

Stax

JANUARY 17, 2024

TL;DR A payment facilitator (PayFac) is essentially a SaaS vendor or software provider that enables its users (businesses) to accept online payments from their customers through the platform itself. Provides compliance and security advantages ACH payments are one of the most secure payment options your customers can have.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Intercom, Inc.

MAY 14, 2019

When I first took over this account, the business relationship was trending poorly and the customer was at risk of churning. 2 critical security and compliance inquiries. 2 critical security and compliance inquiries. While it was designed for software development, its principles are just as relevant to sales.

Scale 147

Scale Management Underperforming Technical Team Sales 147

User Pilot

FEBRUARY 29, 2024

Hotjar is a product analytics software best known for its heatmaps and session recording tools. Totango is a customer analytics software focused primarily on customer success and churn reduction. UXCam is a product analytics software optimized for mobile customer insights. Starts at Silver’s $199/month.)

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

Frontegg

JULY 22, 2021

Software-as-a-Service (SaaS) applications are reaching 100% adoption as the world gravitates towards working from home and digitized online services. But this space is metamorphosing with the rise of SaaS self-service, the new standard in software development. Almost 15% of startups fail due to not addressing their customers’ needs.

Technical Review 97

Technical Review Payment Features Scale SaaS 97

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Reducing customer churn : A quick and friction-free onboarding process keeps users motivated enough to proceed with your app. And you can do all these without writing any code. The PayPal community forum.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

Mucker Capital

APRIL 6, 2024

This includes setting up initial accounting practices and systems, HR, payroll, banking, financial controls, and tax compliance. Initial Accounting Software QuickBooks Online is the most popular and cost-effective option for startups, used by approximately 85-90% of Burkland's clients.

Payment Services 52

Payment Services Systems Review Development Team Review Technical Review 52

User Pilot

MARCH 18, 2024

Is Whatfix or WalkMe the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Whatfix and WalkMe compare when it comes to enabling SaaS no-code growth.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

Subscription Flow

APRIL 23, 2024

A robust recurring billing software can make all the difference for your subscription business but win 2024 we are taking no gambles. Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market.

Payment Solutions 104

Payment Solutions Payments Payment Services Payment Features 104

User Pilot

MARCH 29, 2024

Is Chameleon or WalkMe the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Chameleon, and WalkMe compare when it comes to enabling SaaS no-code growth.

Software Review 52

Software Review Technical Review Onboarding Enterprise 52

Baremetrics

AUGUST 6, 2021

Along with recommendations for bookkeeping software packages available, my favorite advice from them was to take the receipts out of my pickle jar weekly, record all the information into a spreadsheet, write a number on the top of the receipt for easy cross-referencing and then stick the receipt in a photo album as back up.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. For churn analysis, you can analyze events like Pageview and Signup.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

MARCH 30, 2024

Is WalkMe or Userlane the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how WalkMe and Userlane compare when it comes to enabling SaaS no-code growth.

Software Review 52

Software Review Onboarding Underperforming Technical Team Enterprise 52

User Pilot

MARCH 16, 2024

Is Chameleon or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Chameleon and Whatfix compare when it comes to enabling SaaS no-code growth.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52