Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Natalia Luneva

NOVEMBER 11, 2020

Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. Her career spans nearly 25 years, and includes development skills in the full web stack, as well as the business side of the house. The differences between good and bad leadership.

CTO Coach 52

CTO Coach New CTO Leadership CTO 52

Sales Hacker

NOVEMBER 22, 2017

In sales, sellers who cite convoluted reasons to explain poor performance, rather than proactively doing something about it often remain — unsurprisingly — at the bottom of the success ladder. With the new year just around the corner, it is high time to re-examine the many excuses sales professionals make (and what to do instead).

Underperforming Technical Team 86

Underperforming Technical Team Sales CTO Coach New CTO 86

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” I’m not talking full-on paradigm shifts here. (“We

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Tom Tunguz

MAY 7, 2014

Unlike most business stories which are penned from the point of view of the CEO, this one is written by the CTO/founder, David Hitz. For example, from Hitz’s point of view, politics is the art of getting groups of people to come to a common conclusion by developing consensus. The BMG is clear and simple but comprehensive.

Underperforming Technical Team 154

Underperforming Technical Team New CTO CTO Government 154

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Less than a year later, Drata was launched.

Scale 211

Scale compliance Software Review Technical Review 211

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

OpenView Labs

JULY 16, 2020

” I explain my job to my kids by saying that we help people in businesses get really important feedback so that people know what to do. We did a song to launch our new mission, vision and values at SurveyMonkey, and I also rewrote “Shallow” for our CFO who left last year, then performed it with our President, CTO and General Counsel.

CTO Hire 55

CTO Hire New CTO CTO Underperforming Technical Team 55

SaaStr

DECEMBER 3, 2020

To date, they have raised over $73M from some of the best in the business including Sequoia, Kleiner Perkins, General Catalyst and Point Nine to name a few. In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Black Holes: these are ideas that take up a lot of company effort while offering poor ROI.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Audacix

JANUARY 1, 2019

Whether you're about to implement DevOps or for ways to optimise it within your team, you must remember that DevOps is all about discipline and is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. If you still want to take shortcuts, keep scrolling.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Managers oversee their team members’ work and career development. Building trust can be tough when you’re a new hire in a leadership position.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Recently, the Stone Brewing Company filed a lawsuit against Keystone Light claiming their new branding—the word “stone” prominently on the front of their packaging—was confusing customers. The goal was to craft the term “social proof marketing.”

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

Chargify

OCTOBER 4, 2017

Initially, businesses only see a few basic requirements, but later realize there is much more hidden below the surface as it relates to the ongoing creation and maintenance of custom code. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Outseta

OCTOBER 15, 2018

First it was Wistia , followed shortly thereafter by Buffer ; both buyouts a sort of declaration of independence that gave both companies back the ability to build their businesses on their own terms. Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. Emilie Maret | Fellowship Team @ The Family. Emilie Maret | Fellowship Team @ The Family. Want to see more content like this? Emilie : So, yes.

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. Just to name a few. Harry Stebbings: As for Jeff.

Underperforming Technical Team 124

Underperforming Technical Team Development Software New CTO 124

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 224

Part-Time VPE Technical Cofounder CTO Hire New CTO 224

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. Jonathan: And you describe yourself as a technologist first, or a business person? FULL TRANSCRIPT BELOW.

Scale 145

Scale Business Sales Hiring CTO Hire 145

Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? Now the Vice President of Product at Business Talent Group , she has honed her expertise into a set of best practices and published them in two books: UX for Lean Startups and Build Better Products. I started developing these exercises, and reproducing them in workshops.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

User Pilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. So very, very small team.

Scale 124

Scale Scaling CTO Hire Part-Time VPE 124

Baremetrics

JULY 23, 2020

This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. How I made it to $1,000 MRR Here are the tactics I used to grow Friendly from a brand new startup to a company that makes over $1,000 in MRR. So at age 38 I finally started my own start-up—in the midst of the Corona crisis.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Sam Jacobs : What’s the business model? Ideas Ryan finds transformative [29:33].

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

Sales Hacker

AUGUST 18, 2020

If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. Building a business in Europe [14:37]. We’ve got two sponsors, including a new one called Sapper Consulting. Walk us through the basic business model. Subscribe to the Sales Hacker Podcast.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Crafty CTO

APRIL 12, 2020

The Basecamp guys have been busy lately. Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

SaaStr

FEBRUARY 28, 2020

To date, Karl has raised $114M with Lucidchart from some of the best in the business including K9 Ventures, Meritech, Iconiq, GV and Kickstart in Utah. Karl has been in every interview for every new hire for the first 6 years of the business, why? Listen to the start of the episode for a promo code to our upcoming events!

Sales Hiring 218

Sales Hiring Scale CTO Hire CTO Coach 218

SaaStr

APRIL 9, 2019

Flexible integration with any other software, hardware or business workflow applications. And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Her team loved working for her.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team. Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. I think it’s that willingness to travel that continues keeping us a head of the curve, continues teaching us how to continue building a great business. We had no New York city presence.

CTO Hire 157

CTO Hire Travel Underperforming Technical Team CTO Coach 157

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. They’re used to validate a business plan or a hypothesis and turn them into something profitable. Customer development interviews. B2B marketing is much more complicated than consumer marketing. Let’s dig in!

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Sales Hacker

SEPTEMBER 29, 2020

They sell that product to general councils, operations teams, and deal desks. Major challenges facing a new CEO [19:40]. They sell that product to general councils, operations teams, and deal desks. Keep the promise of sales enablement and keep your team doing what they do best, which is winning. Sam’s Corner [28:45].

Scale 107

Scale CTO Hire Scaling CTO Coach 107