Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

OPEXEngine

JANUARY 13, 2021

Hiring—lessened requirements for in-person work expected even post-pandemic open up recruitment beyond physical locations, but competition for talent will remain tough in tech. Customer Retention. Companies will place greater follow-through on retention metrics and retention activities. B2B Sales and Marketing.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. How can you capture, qualify and convert the right leads for your business while working within your means? Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaStr

APRIL 17, 2019

Steve has previously said, “Sales and marketing must be one team.” Where does Steve find common points of tension between sales and marketing? I mean, my career started as a software engineer, and out of frustration, I went into sales. Glassdoor had a business-to-consumer and a business-to-business.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

AUGUST 5, 2019

The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. However, while many are flocking to reap the benefits of the SaaS model, truly understanding how it works sustaining success over time is not as easy as some make it look.

Sales Recruiting 167

Sales Recruiting Construction Scale SaaS 167

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

ProfitWell

AUGUST 18, 2020

In this new business model, customers hold the power--they expect better service, better products, better experiences, and better prices from companies they purchase from. As we saw in the old business paradigm, customers used to have a limited ability to switch to competitors without incurring risk. 2) CX being subjective.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Over the years, Samuel has realized the product you spend so much time marketing is just a path to help people solve a problem.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

ProfitWell

NOVEMBER 8, 2019

It’s a course that’ll help you drive growth in your subscription business by giving you clarity and certainty around which tasks drive growth at your current stage. Because their team also knows subscription business models are new and… can be confusing. Welcome to the MoneyLion's den.

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. Net revenue retention * of over 100% (for one or both sides of the platform) is a VC’s dream!

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

OpenView Labs

JANUARY 25, 2022

Improvements to new user activation tends to improve all downstream KPIs: free-to-paid conversion, retention, net expansion, CAC payback, NPS, etc. If you can nail it, you’ll be on the path to a very strong business model. 1 – Your product is too confusing without sales or success helping out. We’ve all been there.

Onboarding 76

Onboarding Sales Recruiting Software Interviewing 76

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

MAY 29, 2020

Prior to Workplace, Christine was Head of America’s for Facebook’s Audience Network and before that spent 5 years as a Group Director across multiple different sales and account teams within Facebook’s mid-market channel. Christine Trodella: We’re very different businesses. Loving our podcast content?

Scale 224

Scale Sales Recruiting Pricing Leadership 224

ProfitWell

DECEMBER 10, 2019

Because if we flip this mindset, we look at an undeniably successful business model, with retailers actually asking customers to pay them for loyalty. Think Costco —a membership-based retail company whose model has caught on with companies like Lululemon , GameStop , and master in the space: Amazon Prime. (We

Sales Recruiting 41

Sales Recruiting Subscription Payment Features Onboarding 41

ProfitWell

JANUARY 6, 2020

And Gold’s article highlights four predictions for this booming business model. Companies will begin to diversify their offerings , launching and experimenting with varying promotions and services to increase subscribers, build loyalty, and drive sales. Recruit your teammates into the subscription know at recurnow.com.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

SaaStr

FEBRUARY 22, 2019

* Nick has previously said, “Burying customer success under sales does not work.” What should the optimal sales to customer success relationship look like? What does Nick mean when he says, “Product is to customer success what marketing is to sales.” Why does this have such a high rate of failure?

Sales Hiring 116

Sales Hiring Customer Success Scale Sales Recruiting 116

SaaStr

MAY 24, 2019

Why SaaS is your business model, not your mission. I was personally responsible for my action, to any concurrent projects on the delivery side, I was responsible for managing digital marketing, recruiting. And we actually measured the output and we did the full economics model. Missed the session? Andrew Filev.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

AUGUST 22, 2020

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting.

Sales Recruiting 147

Sales Recruiting Cloud CTO Hire Scale 147

SaaStr

JULY 10, 2020

The first will be sharing five perspectives and things that I found to be useful in adjusting sales in the midst of a crisis or a turnaround. In our case, it was capturing a note, and then lastly is just retention over time. .” And really, that’s the jumping off point for our discussion today.

Scale 188

Scale Sales Hiring Pricing Sales Recruiting 188

SmartKarrot

OCTOBER 7, 2021

Understand the customers’ business models and industries to best position adaptive insights to support their business goals. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Deliver and communicate ROI for the customers throughout the customer lifecycle via Strategic Business Reviews (SBR’s).

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. Business Ops. Automatic Data Processing’ provides payroll, HR, and tax solutions to midsize businesses.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

OpenView Labs

OCTOBER 17, 2019

We continue that practice today, and extend it to include roles that aren’t typically exposed to customers—operations people, accountants, recruiters, etc. For instance, recruiters with first-hand customer experience are able to give job candidates real examples of what it’s like to work at Zapier. Try New Things.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

SmartKarrot

JUNE 10, 2021

Oversee the customer transition from the Sales Team to the Customer Success team. Lead a high-performing team of account managers through organizational development, coaching, recruiting, and performance management.

Customer Success 10

Customer Success Sales Recruiting Technical Review Technical Support 10

SaaStr

FEBRUARY 26, 2019

And we were about a $50 million sales run rate, but I’d never done a media interview. Ryan Smith: So the first media interview or press release we did, we said, “Hey, we’re raising a series A round, and Julie Bort from Business Insider got on the phone and was like, “How old are you? .” Think about that.

Acquisition 128

Acquisition Sales Recruiting Scale Sales Hiring 128

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Veeva is a cloud-based CRM and content management solution built specifically for the pharma and life sciences industry.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. What are the benefits of the SaaS model? The Software as a Service (SaaS) business model is renowned for its efficiency and flexibility, offering numerous advantages for businesses of all sizes.

SaaS Payments 82

SaaS Payments Payment Services Payment Methods Payment Solutions 82

OpenView Labs

MAY 5, 2021

Other businesses, like LinkedIn and Netflix, have strong histories of being producers of open-source projects, which provides a strategic recruitment and retention tool for top-tier engineering talent. Related podcast episode: How MongoDB Scaled Their Open-Source Product with a Bottom-Up and Top-Down Sales Motion.

Business 52

Business SMB Scale DevOps as a Service 52

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! No wonder recruiters go ballistic trying to outdo each other in attracting the best professionals to create value for their companies. DoubleDigit Sales.

Scale 81

Scale Sales Recruiting Underperforming Technical Team Sales 81

ChurnZero

APRIL 27, 2021

We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest. Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SmartKarrot

JUNE 25, 2020

No wonder, we see SaaS CEOs taking a personal interest in everything that marketing and sales do. And that includes cost per lead, content marketing, and customer retention strategies. Yes, SaaS marketing and sales budgets are always under great scrutiny. If it is below 1, it could indicate poor sales or marketing efficiency.

Sales Recruiting 10

Sales Recruiting SaaS Subscription Payment Features 10