OpenView Labs

JANUARY 13, 2022

One of the most important changes sparked by the subscription economy, and the move to software as a service, has been the shift from customer support to customer success. The customer success leader is often the person who owns the renewal number. Before a reactionary price increase, stop, do some analysis.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaSHolic

DECEMBER 2, 2021

Autodesk noticed that their customer support was frequented by disgruntled users struggling with effectively using Fusion 360 after the onboarding stage. Ecommerce giant BigCommerce figured out early that having a dedicated customer support team to answer any onboarding questions was vital to their success. BigCommerce.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

SaaSOptics

APRIL 7, 2022

A free trial is often seen as the quickest way to get customers signed up and using a SaaS product/service, but it comes with several strings attached. What Does Freemium Mean in Business? A freemium business model allows companies to build up a large initial user base at no additional costs.

Business Model 74

Business Model Payment Features Business SaaS 74

Sales Hacker

AUGUST 6, 2018

Finding the best live chat software in a crowded marketplace can be tricky. Fortunately, this just means there’s bound to be an option that fits perfectly with your business model. If you owned a store, you could directly interact with the customers who come in each day. Target Customer: Customer service teams.

Sales Hiring 80

Sales Hiring Software Review Technical Review Sales 80

The Marketing & Growth Hacking Publication

AUGUST 11, 2020

In another article, I shared the secrets that startups need to differentiate their services with a good landing page. NOTE: Since I did this review in November, 2017, some of the startups have changed their business models and landing pages to incorporate the lessons learnt from diverse mentors at Google Launchpad Start Lagos event.

Startup 59

Startup Marketplace as a Service Growth Hacking Communication 59

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

MAY 28, 2020

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. It could be a help desk if it’s for a customer support department.

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. Bill Mahoney, Chief Customer Officer, ComplySci. She understands customer service and puts customers first every single day.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Neil Patel

DECEMBER 9, 2020

Business Type and Requirements. Although inventory management software is versatile, only a few cater to specific niche industry initiatives and business models. Moreover, every business has its unique needs, and your business is no different. Customer Support.

Payment Solutions 103

Payment Solutions Payment Methods Software Review Payment Services 103

Neil Patel

OCTOBER 29, 2020

These tools make it easy for anyone to launch an ecommerce business by building a website from scratch. So if you’re interested in selling products or services on the web, you’ll need to find an ecommerce builder to create your online store. Multiple currency support Global CDN Cross-border fulfillment Built-in payment processing.

Payment Methods 99

Payment Methods Payment Services Payment Solutions Payments 99

Chargify

MARCH 6, 2018

UK online education company EdPlace has emerged as a “parent champion,” providing online tutorial services designed to help parents support their children in their education (specifically Math, English, and Science) at an affordable price. Managing both B2B and B2C business models. Provides excellent customer service.

B2C 40

B2C Merchant Services B2B Payment Services 40

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Chargify

MARCH 28, 2018

While the convenience of combo meals abounds in all fast food restaurants today, in 1958 the opportunity to purchase a main dish, side, and drink for a set price (and less than if all the items were purchased individually) was a novel idea, and one that helped them stand out in a very competitive marketplace. TV is a great example.

Pricing 47

Pricing Innovation Scale SaaS 47

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. As business models change, so does the need to improve production management.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: And at first, I just want to acknowledge that we’re going to talk about the business models of some of our broader customers, some of the things Salesforce is going through. It’s a business crisis.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159