Stax

APRIL 17, 2024

The software comes with built-in invoicing features that allow clients to pay online with a credit card or PayPal. Yard Bill lets gardeners offer subscriptions, view detailed payment histories, and create customizable web pages. and onboarding (can it be customized to your unique business?). Payment integrations.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

SaaStr

OCTOBER 21, 2023

Once the customers get large enough, and you have a brand … in the enterprise, for six figure deals … almost all will want to pay annually via invoice. Smartsheet wants them to, and pushes / forces them to, due to the work required in onboarding. 20%+- will pay annually to save money.

Data 208

Data SMB Payment Features Churn 208

Subscription Flow

DECEMBER 18, 2023

One crescendo in the symphony of seasonal commerce is subscription boxes. This article is for subscription box retailers so that they can maximize not only the festivity of this time but also the sales. However, we have come up with some different subscription box trends that you can follow for Christmas 2023.

Subscription 98

Subscription Payment Features Trends Social Media 98

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding 97

Onboarding Metrics Retention Scale 97

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”.

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

Payrix

JANUARY 30, 2024

Misty Novich VP of Payment Solutions, Neon One Realizing revenue potential Before partnering with Payrix, Neon One was juggling multiple payment partners with poor customer support and technology too cumbersome for their clients to navigate. Get started today.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

ProfitWell

JULY 22, 2020

2 direct-to-consumer brands experiencing explosive growth. By branding the company as a reliable source of travel information, they now have a massive following on Instagram, and their website has approximately 800,000 views monthly. How fast are direct-to-consumer brands growing overall? Use a subscription-based model.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

FastSpring

JULY 12, 2019

Since most SaaS and subscription-based businesses depend on recurring payments to sustain themselves, it can pay dividends to keep a close eye on lifetime value and customer retention rates. 30 (average recurring revenue per account) * 24 months (partnership length) = $720 CLV. What is Customer Lifetime Value?

Customer Lifetime Value 66

Customer Lifetime Value Payment Features Finance Payment Solutions 66

Blulogix

JANUARY 18, 2024

Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively.

Subscription 52

Subscription Payment Features Scale compliance 52

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

FastSpring

DECEMBER 12, 2022

International payment processors take on the responsibility of staying in good standing with various payment providers so that you don’t have to. Related: International Recurring Payments (How We Handle It for You). Factors to Consider When Choosing an International Payment Gateway. Prorated subscription payments.

Payment Services 122

Payment Services Merchant Services Payment Methods Payment Solutions 122

Totango

JUNE 30, 2021

Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. During the onboarding stage, your customer is getting set up so they can begin deriving value from your product.

Onboarding 94

Onboarding Customer Success Subscription Payment Features 94

Payrix

JANUARY 30, 2024

Its payfac-as-a-service solution — Payrix Pro — enabled Nick to control the onboarding and customer service, while Payrix managed the processing, compliance, and most of the risk and liability. Maintaining control over the customer experience is also crucial to the fitDEGREE brand. Staying connected to your industry is important.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. What Is a Client Onboarding Questionnaire? A client onboarding questionnaire is a list of discovery questions administered to a new client to help you better serve their needs.

Onboarding 83

Onboarding Technical Review Software Review B2B 83

FastSpring

JANUARY 29, 2021

Some of the updates to our platform include faster seller onboarding, support for more languages, and a play-by-play rundown of how we’ve made PSD2 compliance effortless for our sellers. Enhanced Our Platform for FastSpring Seller Onboarding. Early Access Launch of FastSpring Quotes for B2B Sales.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

FastSpring

JANUARY 5, 2021

Regardless of your professional motivations, billing and invoicing is a vital part of any successful business. Good billing and invoice software will simplify your life by automatically doing all this math for you. So, your comfort level with billing and invoicing will determine the type of layout and functionality you prefer.

Payment Methods 84

Payment Methods Payment Solutions Payment Services Payments 84

SaaStr

AUGUST 25, 2022

Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors.

Cybersecurity 191

Cybersecurity Scale compliance Subscription 191

FastSpring

OCTOBER 13, 2020

Optimize Your Onboarding Process to Deliver Value Quickly. Onboarding is your opportunity to teach a new customer how to successfully use your product. The more you invest in your onboarding process, the more retention you will see over time. And don’t be afraid to revisit your onboarding process on a regular basis.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

User Pilot

APRIL 29, 2024

Example: create a product tour to onboard new users. Segmentation by role or use case helps teams create personalized onboarding experiences. When customers feel understood and valued, they are more likely to stick with a brand. Target them with secondary onboarding experiences to aid the discovery of such features.

Payment Features 59

Payment Features Interviewing Software Review Technical Review 59

Totango

AUGUST 28, 2020

A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle both of these challenges at once is to utilize a customer onboarding checklist for your CS team that clearly delineates all of the targets that need to be hit during this stage of the customer journey. Why Optimizing Your SaaS Onboarding Matters.

Onboarding 71

Onboarding Scale Software Review Systems Review 71

ProfitWell

APRIL 2, 2020

If you take a moment to think about it, can you confidently tell somebody how many subscription services you're a member of? Even if you can list off every subscription service you're a die-hard fan of, you may eventually find yourself feeling dissatisfied on a mission to sign up for even more subscriptions.

Subscription 67

Subscription Payment Features Customer Lifetime Value Payment Services 67

Stax

DECEMBER 20, 2023

This is where merchant underwriting comes in—merchant account underwriters check if new merchants meet the guidelines set by the bank and card brands. This is where merchant underwriting comes in—merchant account underwriters check if new merchants meet the guidelines set by the bank and card brands.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

User Pilot

APRIL 16, 2024

Building a product experience strategy is essential for any SaaS business as it increases product adoption, reduces customer churn , boosts customer lifetime value, smoothes the customer journey, and elevates brand advocacy. Increased brand advocacy : Satisfied and engaged customers will promote your brand through positive word-of-mouth.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

Payrix

APRIL 3, 2024

Sound underwriting and risk management can weed out these exposures effectively and should be top of mind for payment facilitators. Identity theft This tends to rear its head early in the merchant onboarding process. Dormant accounts These merchants may spend a less suspicious period with you.

Payment Services 100

Payment Services Merchant Services SaaS Payments Payment Facilitation 100

Unbounce

JANUARY 28, 2020

They make retail-ready, custom corrugated mailer boxes, shipping boxes, and folding cartons for subscriptions, ecommerce, and gifts that can be as simple or fancy as your heart desires. When they do, they undermine your campaign thanks to inconsistent branding, rushed copy, or poor-quality images. It’s versatile, too.

Branding 143

Branding Underperforming Technical Team Education Subscription 143

CustomerSuccessBox

MAY 2, 2022

It is that first look that gave thought to the buyer’s mind to make a subscription. For that, you need to know about the key Customer Onboarding metrics to track. Simple to comprehend two agendas of onboarding? In order to measure the onboarding efforts, there is a need for customer onboarding metrics.

Onboarding 52

Onboarding Metrics Business SaaS 52

User Pilot

FEBRUARY 25, 2024

Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support. It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty.

Scale 104

Scale SaaS Onboarding Engagement 104

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Think about onboarding like you’re hosting a dinner party. The dinner party approach to onboarding.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

User Pilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. It has a 14-day free trial and three subscription packages: Basic, Professional, and Corporate. However, the Basic package has strict limitations like only 1 user seat and no custom branding. What is UserGuiding? What is UserGuiding?

Pricing 98

Pricing Software Review Technical Review Onboarding 98

Totango

MARCH 12, 2019

Customer onboarding is the period after a purchase when your customer is getting to know your product or service. The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events.

Onboarding 80

Onboarding Software Review Social Media Churn 80

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. B2B customer journey touchpoints are occasions when business customers interact with a brand. Guiding customers through onboarding.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. Some helpful strategies include: Personalize the onboarding process for new customers. Welcome Survey.

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

Totango

FEBRUARY 23, 2022

A SaaS customer journey starts at the time a prospective customer first becomes aware of your brand. It also encompasses all aspects of their experience with your brand, including thoughts, emotions, and behaviors. At each stage in your customer’s journey, their experience determines whether they continue engaging with your brand.

SaaS 110

SaaS Software Review Technical Review Onboarding 110

Intercom, Inc.

MAY 13, 2022

The process of guiding a customer through the marketing funnel, from the first engagement as a prospect all the way to the point when a customer becomes a brand advocate, is called lifecycle marketing. . For example, a subscription-based service requires continuous nurturing so that the customer will be a repeat subscriber.

Marketing 118

Marketing Social Media Branding Onboarding 118