The Angel VC

MARCH 23, 2016

I received a lot of great feedback on the template and the original post remains one of the most viewed posts on this blog up to this day. Also, the vast majority of the numbers in the sheet are calculated and the number of input cells is fairly limited.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

OPEXEngine

FEBRUARY 9, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And that’s due to one glaring misconception: SaaS business models are just like traditional business models. In reality, SaaS companies often have more complex finances compared to traditional businesses.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

Baremetrics

DECEMBER 7, 2023

It’s just that every modern billing tool claims to be the best, somehow has a 5-star rating, and you end up combing through blog posts comparing countless billing platforms feature by feature. If you get the setup wrong, you end up with bad data, incorrect reports and forecasts, which has a material impact on the business.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

OPEXEngine

NOVEMBER 8, 2022

But in this article, we’re going to show you how to not only deal with churn effectively but also how you can use your customer churn data as a valuable tool to build your business. To find your churn MRR, subtract the amount of recurring revenue you lost to churn from your starting MRR for the month you’re measuring.

SaaS Payments 52

SaaS Payments Finance Churn Payment Services 52

OPEXEngine

NOVEMBER 8, 2022

But in this article, we’re going to show you how to not only deal with churn effectively but also how you can use your customer churn data as a valuable tool to build your business. To find your churn MRR, subtract the amount of recurring revenue you lost to churn from your starting MRR for the month you’re measuring.

SaaS Payments 52

SaaS Payments Finance Churn Payment Services 52

Baremetrics

SEPTEMBER 14, 2021

The Baremetrics blog has a ton of articles about accounting, so be sure to check out some of our other favorites! This is because customers are charged subscription fees, which can change drastically from month to month depending on the pricing model. This article will dive into the main principles of accounting for SaaS.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Features 93

Baremetrics

APRIL 25, 2021

1 Background: The Timeshare Industry 2 A Need for a Trustworthy Exit Service 3 The Challenge: Building a Business Based On Trust 4 Cancel Timeshare Uses Smarter Tools by Baremetrics 5 The Future of Cancel Timeshare 6 Read more about Cancel Timeshare. CANCEL TIMESHARE'S CHALLENGE Cancel Timeshare was growing rapidly. Table of Contents.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

Chart Mogul

MAY 20, 2021

In the early days of my business, I wrote my own system for calculating metrics. In the early days of my business, I wrote my own system for calculating metrics. I say ‘metrics’, but it was really just the singular ‘metric’ of MRR. MRR was what many bootstrappers were sharing on Twitter and Indie Hackers.

Pricing 52

Pricing Customer Lifetime Value Churn Metrics 52

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. What are the reasons for customer churn in SaaS? What is customer churn?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Chart Mogul

MAY 20, 2021

In the early days of my business, I wrote my own system for calculating metrics. In the early days of my business, I wrote my own system for calculating metrics. I say ‘metrics’, but it was really just the singular ‘metric’ of MRR. MRR was what many bootstrappers were sharing on Twitter and Indie Hackers.

Pricing 52

Pricing Customer Lifetime Value Churn Metrics 52

Totango

MAY 14, 2021

Which customer retention metrics have the biggest impact on your business? Here are five of the most important ones and how to calculate them. This KPI tells you what percentage of customers are renewing their subscriptions with you over a given time frame, typically a year. Customer Retention Rate. Revenue Churn Rate.

Metrics 65

Metrics Retention Software Review Customer Lifetime Value 65

User Pilot

JULY 18, 2022

Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand. Customers could renew their subscription simply because they haven’t found a better alternative. Customer loyalty and retention lead to increased MRR and customer lifetime value. Some of them never would.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

The Angel VC

FEBRUARY 22, 2015

If you've followed my blog for a while, you know that I have a bit of an obsession with churn. MRR churn sucks the blood out of your business though. That's why I think that SaaS companies should work very hard to get MRR churn down, as close to zero as possible, or even better achieve negative MRR churn.

Churn 161

Churn Startup SaaS Software Review 161

User Pilot

JUNE 11, 2021

SaaS businesses thrive on data. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. What types of Analytics software does every SaaS business need? What types of Analytics software does every SaaS business need? Table of Contents. Conclusion.

Software Review 52

Software Review Software Social Media SaaS 52

CustomerSuccessBox

AUGUST 31, 2021

Customer Success is the key to driving retention, renewals and thereby, increasing recurring revenue for the business. the senior management in the CS function should be well-informed about the impact that their customer success strategy can have on the profitability of their business. If yes, then this blog is intended for you!

Customer Success 52

Customer Success Customer Lifetime Value Churn Acquisition 52

Chart Mogul

AUGUST 20, 2020

As someone who’s sold two businesses already, I know how easy it is to be overwhelmed. As someone who’s sold two businesses already, I know how easy it is to be overwhelmed. Add the pressure of maintaining your business and you’ve got the perfect storm with no guarantees your boat will make it home. Negotiate everything.

Acquisition 105

Acquisition Startup Technical Review Scale 105

User Pilot

JANUARY 14, 2023

Successful SaaS products satisfy user needs and realize organizational business goals. This may be acceptable up to a point, but if the product fails to deliver on business goals consistently, it will go down. How can they measure that their product is on a path to success? Are you ready to dive in?

Management 98

Management SaaS Metrics Retention 98

OPEXEngine

JUNE 2, 2020

If your startup is a SaaS (or any other business with customers paying on a recurring subscription basis), churn is a critical metric – particularly net revenue churn and gross revenue churn – that will need constant measurement. Churn is a phenomenon that can happen at any time in a customer’s journey with your business.

Retention 52

Retention Churn Revenue Metrics 52

ChurnZero

MARCH 31, 2022

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. The audience had a ton of great questions that we couldn’t let go unanswered.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

CustomerSuccessBox

MAY 25, 2021

Calculating Customer Retention. The Net Retention Rate (NRR) and Gross Retention Rate(GRR) show retention in terms of revenue retained over a period of time whereas Customer retention Rate or Logo Retention Rate show retention in terms of the number of customers. Here is how you calculate NRR. Probably not.

Retention 52

Retention Metrics Outsourced Development SMB 52

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Prioritize retention.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. Why Customer Support is Important For SaaS Businesses Best Practices for Effective Customer Support How to Measure the Success of Your Customer Support System Are Your Customers Happy With Your Customer Support System? Table of Contents.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

Chargify

SEPTEMBER 3, 2019

At first glance, your choice of billing and subscription software might not seem super important. Many SaaS entrepreneurs don’t spend much time considering which billing software will fit their needs for the long-term. These days, you can buy a subscription for everything from socks and underwear to your dinner each night.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

Chart Mogul

AUGUST 20, 2020

As someone who’s sold two businesses already, I know how easy it is to be overwhelmed. As someone who’s sold two businesses already, I know how easy it is to be overwhelmed. Add the pressure of maintaining your business and you’ve got the perfect storm with no guarantees your boat will make it home. Negotiate everything.

Acquisition 52

Acquisition Startup Technical Review Scale 52

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! This guide serves as a comprehensive overview of the options available for SaaS businesses. This guide serves as a comprehensive overview of the options available for SaaS businesses. Billing is the lifeline of your subscription business.

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

ProfitWell

NOVEMBER 1, 2019

Keeping your customers as long as possible is the key to running a sustainable subscription business. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed. But every so often, you’d discover a strategy that got you just a little bit farther.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! This guide serves as a comprehensive overview of the options available for SaaS businesses. This guide serves as a comprehensive overview of the options available for SaaS businesses. Billing is the lifeline of your subscription business.

Payment Solutions 52

Payment Solutions Merchant Services Payment Features SaaS Payments 52

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

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SaaS Payments Payment Services Payments SaaS 128

SmartKarrot

FEBRUARY 9, 2022

Did you ever come across a SaaS business owner saying that they are ok losing old customers? Loyal customers contribute to the business growth through upsells, advocacy, and recommendations. Given the importance of customer retention to a business, it is important to know how to calculate customer retention.

Retention 10

Retention Revenue SaaS Benchmarks 10

SmartKarrot

SEPTEMBER 17, 2020

SaaS businesses have progressively realized the immense benefits of recurring revenue. That’s why they have brought in the wave of a subscription-based delivery model in the software industry. If your business is into a recurring revenue model then it is imperative for you to understand what ARR is. Source: Pexels. What is ARR?

Revenue 10

Revenue SaaS Acquisition Software Review 10

User Pilot

DECEMBER 4, 2023

Regularly tracking CRO metrics helps your business stay in the loop of user behavior and experience, arming you to make improvements and drive better conversion. Formula to calculate CTR and generate insights for conversion rate optimization. For each metric, we explain what it means, why it’s important, and how to measure it.

Metrics 97

Metrics Customer Lifetime Value SaaS Mobile 97

User Pilot

AUGUST 31, 2023

Customer acquisition is a broad term used to define the actions and strategies companies use to attract new customers. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. This article answers that and more. Book a demo now to learn more.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

SmartKarrot

JULY 16, 2020

Of the many old adages in the customer success business, one says that keeping the clients that are already using your software is way better than attracting the new ones. In this blog, we are going to delve into the reasons why retention is a critical step, some of the best metrics to use to calculate the retention.

Retention 10

Retention Metrics SaaS Customer Lifetime Value 10

Baremetrics

SEPTEMBER 15, 2021

Baremetrics tracks the 26 most important business metrics by connecting directly to your revenue streams. Our friends at Friendly have even been kind enough to give us the details on how they grew their company from zero to $1,000 MRR in only three months. This helps you keep MRR and receive MRR even when your customers’ payments fail.

Payments 97

Payments Revenue Payment Services SaaS Payments 97

SmartKarrot

SEPTEMBER 23, 2022

This not only assists in long-term problem solving but also provides you with insight into how people feel about your company. To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. This involves learning what matters most to each customer.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

This not only assists in long-term problem solving but also provides you with insight into how people feel about your company. To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. This involves learning what matters most to each customer.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. What is subscription revenue?

Payment Features 93

Payment Features Payments Payment Methods Subscription 93